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- Tasks: Support residents by ensuring a safe and welcoming environment on campus.
- Company: Join UPP, a dedicated partner in creating vibrant university living experiences.
- Benefits: Enjoy 25 days holiday, life insurance, pension, and discounts through our rewards portal.
- Why this job: Make a positive impact on students' lives while working in a fun, inclusive team.
- Qualifications: Previous experience in a similar role with strong communication and organisational skills required.
- Other info: Flexible hours and two paid volunteering days to support your chosen charity.
The predicted salary is between 25000 - 32000 £ per year.
A successful university campus is about so much more than buildings. It’s about the environment, the atmosphere and the people – creating that sense of home that will help students feel safe, secure, and help them thrive. At UPP, we understand just how important this is and that’s why at each of the universities we partner with we have a dedicated onsite team offering a range of facilities management services designed to support the safety of the building and ensure students enjoy a high quality of life throughout their stay.
Here at UPP we currently have an opportunity for a Facilities Officer to join our team.
This is a permanent role, working 41 hours per week from on a shift pattern Including Days, Evenings and Nights on a 21 day rolling rota. The salary is £28,731 per annum.
The Facilities Officer will provide a range of support to the residence’s management team and assist with the provision of a suitably equipped and customer centred, secure environment for residents to live and to study in accordance with the license agreement.
Role responsibilities include:
- Carry out regular patrols of the residence and grounds, reporting any security/safety issues
- Monitor and control health, safety and maintenance standards within residence and grounds
- Respond effectively to fire alarm activations and liaise with the emergency services
- Monitor the signing in and out of all guests, visitors and contractors
- Complete help desk forms for reactive maintenance and pass to the relevant persons
- Deal with queries and complaints in an efficient, professional and courteous manner
- Complete all necessary reports including incident reports, noise reports, accident reports and others as required
- Monitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the duty warden/tutor and residence manager as appropriate
- Liaise, as necessary, with other Facilities officers, university clients, sub-contractors, UPPRSL staff and residents and conference delegates
We truly care about the experience of our residents and invite you to join our friendly team and help make a positive difference to students living away from home in our accommodation.
We are looking for you to have worked in a similar role and environment and have great communication and organisation skills, along with an attention to detail and the passion to do a great job.
You will also be flexible to work (with notice) additional hours when the needed, especially during the main student arrival and departure weekends. Offers of employment are subject to satisfactory vetting, inclusive of employment referencing covering the past three years and you may be subject to additional vetting and barring checks to ensure your suitability for the role, which could include completing a basic DBS.
In return, we are offering a fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, life insurance, pension, cycle to work scheme, as well as access to our UPP Rewards portal, offering discounts from a variety of retailers, restaurants gyms and more.
We also give two paid volunteering days each year to support a charity of your choice.
Our people are at the heart of how we operate and we welcome everyone who shares our values, regardless of background or identity.
Valuing our differences is what makes UPP a growing success and allows everyone to come to work feeling valued and supported.
We are an inclusive, flexible and supportive employer who is committed to investing in our people through training and development; and we are proud this is recognised through our Investors in People Gold award.
We are a team of people with energy, pace and passion; if that sounds like you, apply today.
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Facilities Officer employer: UPP
Contact Detail:
UPP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Officer
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Facilities Officer. Understanding the nuances of health and safety standards, emergency procedures, and customer service expectations will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Demonstrate your flexibility and willingness to work varied hours. Since the role involves shifts, highlighting your adaptability and commitment to supporting students during peak times can make a positive impression.
✨Tip Number 4
Prepare examples of how you've handled difficult situations in previous roles. Being able to discuss your problem-solving skills and how you maintain professionalism under pressure will showcase your suitability for the position.
We think you need these skills to ace Facilities Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Facilities Officer position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in facilities management or similar roles. Emphasise your communication, organisation skills, and attention to detail, as these are crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your passion for creating a safe and supportive environment for students. Mention specific examples from your past experiences that demonstrate your ability to handle responsibilities outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Facilities Officer.
How to prepare for a job interview at UPP
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Facilities Officer. Be prepared to discuss how your previous experience aligns with these duties, especially in areas like health and safety standards, and customer service.
✨Showcase Your Communication Skills
As a Facilities Officer, you'll need to interact with students, staff, and contractors. During the interview, demonstrate your communication skills by providing clear and concise answers. Share examples of how you've effectively handled queries or complaints in the past.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this role, especially when monitoring safety standards and completing reports. Prepare to give specific examples of how your attention to detail has positively impacted your previous work environments.
✨Express Your Flexibility
The job requires flexibility in working hours, including nights and weekends. Be ready to discuss your availability and willingness to adapt to the needs of the role, especially during busy periods like student arrivals and departures.
