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- Tasks: Support residents by ensuring a safe and welcoming environment through regular patrols and maintenance.
- Company: Join UPP, a company dedicated to enhancing student living experiences with a focus on inclusivity and support.
- Benefits: Enjoy 25 days holiday, life insurance, pension, and discounts at various retailers plus two paid volunteering days.
- Why this job: Make a positive impact on students' lives while working in a fun, energetic team environment.
- Qualifications: Previous experience in a similar role, strong communication skills, and attention to detail are essential.
- Other info: Flexible hours required during peak student arrival and departure times; background checks will be conducted.
The predicted salary is between 24000 - 36000 £ per year.
Here at UPP we currently have an opportunity for a Facilities Officer to join our team. This is a permanent position working 12 hours shift on a 4 days on 4 days off rota from 20:00 to 8:00. The Facilities Officer will provide a range of support to the residence’s management team and assist with the provision of a suitably equipped and customer centred, secure environment for residents to live and to study in accordance with the license agreement.
Role responsibilities include:
- Carry out regular patrols of the residence and grounds, reporting any security/safety issues.
- Monitor and control health, safety and maintenance standards within residence and grounds.
- Respond effectively to fire alarm activations and liaise with the emergency services.
- Monitor the signing in and out of all guests, visitors and contractors.
- Complete help desk forms for reactive maintenance and pass to the relevant persons.
- Deal with queries and complaints in an efficient, professional and courteous manner.
- Complete all necessary reports including incident reports, noise reports, accident reports and others as required.
- Monitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the duty warden/tutor and residence manager as appropriate.
- Liaise, as necessary, with other Facilities officers, university clients, sub-contractors, UPPRSL staff and residents and conference delegates.
We truly care about the experience of our residents and invite you to join our friendly team and help make a positive difference to students living away from home in our accommodation. We are looking for you to have worked in a similar role and environment and have great communication and organisation skills, along with an attention to detail and the passion to do a great job. You will also be flexible to work (with notice) additional hours when needed, especially during the main student arrival and departure weekends.
Offers of employment are subject to satisfactory vetting, inclusive of employment referencing covering the past three years and you may be subject to additional vetting and barring checks to ensure your suitability for the role, which could include completing a basic DBS.
What we offer:
In return, we are offering a fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, life insurance, pension, cycle to work scheme, as well as access to our UPP Rewards portal, offering discounts from a variety of retailers, restaurants, gyms and more. We also give two paid volunteering days each year to support a charity of your choice.
Our people are at the heart of how we operate and we welcome everyone who shares our values, regardless of background or identity. Valuing our differences is what makes UPP a growing success and allows everyone to come to work feeling valued and supported. We are an inclusive, flexible and supportive employer who is committed to investing in our people through training and development; and we are proud this is recognised through our Investors in People Gold award. We are a team of people with energy, pace and passion; if that sounds like you, apply today.
Facilities Officer employer: UPP
Contact Detail:
UPP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Officer
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Facilities Officer. Understanding the nuances of security, health and safety standards, and customer service in a residential setting will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Demonstrate your flexibility and willingness to work varied hours. Since the role requires shifts and additional hours during peak times, showing that you're adaptable can make a positive impression.
✨Tip Number 4
Prepare examples of how you've handled complaints or difficult situations in the past. Being able to articulate your problem-solving skills and customer service experience will be crucial in showcasing your suitability for the role.
We think you need these skills to ace Facilities Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Facilities Officer position. Tailor your application to highlight relevant experience and skills that match these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in similar roles. Emphasise your communication, organisation skills, and attention to detail, as these are crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your passion for creating a positive environment for residents. Mention specific examples from your past work that demonstrate your ability to handle safety issues, manage queries, and maintain high standards.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at UPP
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Facilities Officer. Be prepared to discuss how your previous experience aligns with these duties, especially in areas like health and safety, customer service, and incident reporting.
✨Showcase Your Communication Skills
As a Facilities Officer, you'll need to interact with residents, staff, and emergency services. During the interview, demonstrate your communication skills by providing clear and concise answers. Use examples from past experiences where you effectively handled queries or complaints.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this role, especially when monitoring safety standards and completing reports. Prepare to give specific examples of how you've demonstrated this skill in previous positions, such as identifying issues before they became problems.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would respond to situations like a fire alarm activation or a breach of conduct. Practising these scenarios can help you articulate your thought process during the interview.
