At a Glance
- Tasks: Manage property databases and assist with on-site activities to enhance student living experiences.
- Company: UPP, a supportive and inclusive employer dedicated to making a positive impact.
- Benefits: Competitive salary, 25 days holiday, life insurance, and discounts at various retailers.
- Other info: Enjoy a fun work environment with opportunities for training and development.
- Why this job: Join a passionate team and make a real difference in students' lives.
- Qualifications: Experience in administration, strong communication, and organisational skills required.
Here at UPP we currently have an exciting opportunity for an Administrator to join our team. You will be responsible for operating a computer-based property management database monitoring all reactive work and planned maintenance. This is a permanent, full-time position working 37.5 hours per week from 9am to 5pm Monday to Friday. The salary is £27,615 per annum.
Role responsibilities include:
- Provide a reception service to the offices, keeping records of all visitors, contractors and issue of keys.
- Liaise, as necessary, with the university client, sub-contractors, UPP RSL staff and residents.
- Assist the relevant manager(s) in the co-ordination of all on-site activities and day to day administration plus the production of various reports.
- Assist in procurement of goods and services via the UPP RSL purchase system.
- Produce purchase orders for goods and services, receipt purchase orders and submit them for authorisation.
- Assist in maintaining all technical, statutory records and personnel records held on site.
We truly care about the experience of our residents and invite you to join our friendly and passionate team to help make a positive difference to students living away from home in our accommodation. We are looking for you to have experience in a similar role and environment with great communication and organisation skills, along with an attention to detail and the passion to do an excellent job.
Offers of employment are subject to satisfactory vetting, inclusive of employment referencing covering the past three years and you may be subject to additional vetting and barring checks to ensure your suitability for the role, which could include completing a basic DBS check.
In return, we are offering a fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, life insurance, pension, cycle to work scheme, store discounts, as well as access to our UPP Rewards portal, offering discounts from a variety of retailers, restaurants, gyms and more.
We are an inclusive, flexible and supportive employer who is committed to investing in our people through training and development; and we are proud this is recognised through our Investors in People Gold award.
Our people are at the heart of how we operate and we welcome everyone who shares our values, regardless of background or identity. Valuing our differences is what makes UPP a growing success and allows everyone to come to work feeling valued and supported.
We are a team of people with energy, pace and passion; if that sounds like you, apply today.
Administrator (Helpdesk) in Exeter employer: UPP
UPP is an excellent employer for those seeking a fulfilling role in student housing maintenance. With a strong commitment to employee development, we offer ongoing training opportunities and a supportive work culture that values safety and collaboration. Located in Plymouth, our team enjoys competitive salaries, generous leave, and a pension scheme, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator (Helpdesk) in Exeter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at UPP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like UPP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator (Helpdesk) in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to UPP:Your cover letter is your chance to shine! Tell us why you want to work at UPP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at UPP!
How to prepare for a job interview at UPP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
