At a Glance
- Tasks: Assist new students with accommodation applications via calls and emails.
- Company: Join the UPP accommodation team at Reading University, supporting students during clearing.
- Benefits: Earn £12.60 per hour with flexible hours and a casual dress code.
- Other info: Paid training provided; potential for extended work beyond initial four weeks.
- Why this job: Perfect for University of Reading students seeking summer work in a dynamic team.
- Qualifications: Outgoing communicator with good writing skills; knowledge of university halls is a plus.
We are looking for eight Call Centre Assistants to join the UPP accommodation team, based at the Reading University campus, to help during the busy clearing period in August and September. You will be assisting us in taking calls, answering emails, and supporting new students through the accommodation application process.
There will be two days of paid training on our accommodation management system, on customer service skills, and process tracking to ensure that you are confident and competent in the role. This is the perfect role for a University of Reading student, looking for summer work.
We are ideally looking for you to be:
- An outgoing and effective communicator
- Passionate about delivering excellent customer experience
- Excellent via telephone communication and good writing skills
- Organised, accurate, and detail oriented
- Able to contribute to a fast paced team
- Computer literate
- Knowledgeable of University Halls of Residence, so an ideal role if you have lived in University of Reading accommodation
You will also be available from the 11th August through to the 5th September 2025. In return, we are offering £12.60 per hour and a great team to work in. Our service hours will be between 8.30am and 5.30pm Monday to Friday from the 14th August, with training commencing on the 11th and 12th August. The team will be in place for a minimum of four weeks, with the potential for extending this to up to 6-8 weeks. There will also be an opportunity for some weekend work.
As this is not a customer facing role, we have a casual dress code. We are a team of people with energy, pace and passion; if that sounds like you, apply now or contact alexandra.curran@upp-ltd.com to discuss the opportunity.
Call Centre Assistant- Hourly in Reading employer: UPP
UPP is an excellent employer for students seeking meaningful summer work, offering a supportive and dynamic team environment at the University of Reading campus. With competitive pay of £12.60 per hour, comprehensive training, and flexible working hours, employees can develop valuable customer service skills while contributing to a vibrant community. The casual dress code and opportunity for extended employment make this role particularly appealing for those looking to balance work with their studies.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Assistant- Hourly in Reading
✨Tip Number 1
Familiarise yourself with the University of Reading's accommodation system and halls of residence. Having first-hand experience or knowledge about the facilities will not only help you answer queries more effectively but also show your genuine interest in the role.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves a lot of phone interaction, consider role-playing scenarios with friends or family to enhance your ability to handle various types of calls confidently.
✨Tip Number 3
Demonstrate your organisational skills by preparing a mock schedule for handling calls and emails. This will showcase your ability to manage time effectively, which is crucial in a fast-paced environment like a call centre.
✨Tip Number 4
Engage with current students or alumni from the University of Reading to gather insights about their experiences with the accommodation process. This knowledge can provide you with valuable context that will impress during any discussions or interviews.
We think you need these skills to ace Call Centre Assistant- Hourly in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially any customer service roles or communication skills. Mention any experience you have with university accommodation or similar environments.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for delivering excellent customer experiences. Emphasise your communication skills and your ability to work in a fast-paced team.
Highlight Availability:Clearly state your availability from the 11th August to the 5th September 2025 in your application. This shows that you are committed to the role during the busy clearing period.
Show Enthusiasm:In your application, express your enthusiasm for the role and the opportunity to support new students. Mention any personal experiences related to university accommodation that could resonate with the hiring team.
How to prepare for a job interview at UPP
✨Show Your Communication Skills
As a Call Centre Assistant, effective communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Practice common customer service scenarios to showcase your skills.
✨Highlight Relevant Experience
If you've lived in University of Reading accommodation or have any experience in customer service, make sure to mention it. Relating your personal experiences to the role can help you stand out as a candidate who understands the needs of new students.
✨Be Organised and Detail-Oriented
The role requires accuracy and organisation. Prepare for the interview by bringing a notepad with questions and notes about the role. This shows that you are detail-oriented and serious about the position.
✨Express Your Passion for Customer Service
Convey your enthusiasm for delivering excellent customer experiences. Share examples of how you've gone above and beyond in previous roles or situations, which will demonstrate your commitment to providing great service.
