Residence Manager

A successful university campus is about so much more than buildings. It’s about the environment, the atmosphere and the people – creating that sense of home that will help students feel safe, secure, and help them thrive.

This is a permanent position working 37.5 hours per week 9am-5.30pm Monday to Friday plus participation in an on-call rota. The salary is £39,702 per annum. This role will manage the day to day activities at the designated residences including delivery of soft services and ensuring adherence to the stipulated Service Level Agreements (SLAs). You will also provide a comprehensive, effective and efficient service for the customer, in line with Company objectives, whilst maintaining a highly customer orientated ethos amongst all staff towards all internal and external customers.

Key responsibilities include:

• Responsible for the supervision, recruitment, induction, training (including identifying training needs) and appraisals of cleaning and Front of House staff
• Monitor staff performance and manage issues as necessary
• Plan staff resources and monitor absence, timekeeping, timesheets and annual leave authorisation
• Ensure service standards are achieved in line with company Standard Operating Procedures (SOPs) and SLAs
• Liaise with the maintenance team to ensure appropriate works are undertaken in accordance with the SLA and facilitate approved access for maintenance contractors and visitors as required
• Manage a programme of room checks, and ensure damages and additional costs are captured and charged accordingly
• Manage the planning of Summer Vacation lets, intake and departure schedules, and deep cleaning work schedules
• Monitor and control health, safety, security and maintenance standards of the residence and grounds, carrying out regular inspections of the accommodation as required, reporting issues as necessary and investigating incidents and accidents should they occur
• Maintain and adhere to the Health and Safety at Work Act provisions in all duties undertaken, ensuring staff compliance with legislation
• Promote a culture of customer service excellence within the team and communicate with residence in a customer friendly manner ensuring high levels of customer satisfaction are achieved
• Deal with enquiries and complaints effectively, escalating as necessary
• Liaise as necessary with UPP staff, residents, University clients, and liaise if required, confidentially with the Warden and JCR representatives on site, and other agencies in relation to student welfare

We are looking for you to already have experience managing a Team in a fast paced environment with great communication and organisation skills, used to working with IT packages/databases (including Microsoft packages) and the passion to do an excellent job. You will also be prepared to be on an on-call rota and work (with notice) additional hours when needed, especially during the main student arrival and departure weekends and flexibility to work outside of core hours to meet members of the night Team on occasion.

In return, we are offering a fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, life insurance, pension, training, two paid volunteering days each year, cycle to work scheme, store discounts, as well as discounts from a variety of top retailers, restaurants gyms and more.

UPP welcome all applications and recognise the value of having a diverse and inclusive culture, which reflects the communities we work with and has a positive impact on our people, our student residents, and our university partners. We understand all disabilities, impairments and conditions are unique, so please advise us of any adjustments which would support you through our recruitment process and help you to thrive at work. Our core values of Innovation, Sustainability, Community, Partnership and Respect, are fundamental to our culture and summarise what is important to our business and our people.

We are a team with energy, pace and passion; if that sounds like you, apply today.

Who are UPP? We are proud to be the UK’s leading provider of on-campus residential and academic accommodation, with over 35,000 beds where more than 500,000 students from around the world have called home over the years. We provide a complete solution of Design, Build, Fund, and Operate (DBFO) student accommodation and campus facilities exclusively to the higher education sector. This means we not only design and create cutting edge sustainable buildings, but we also help finance them and successfully manage the onsite operations long-term. However, we’re more than just accommodation, we create spaces where students can thrive, connect, and make the most of their university experience. Our mission is to support every student's journey by offering a safe, inclusive and inspiring environment to live and learn.

What’s in it for you? At UPP, we believe your career should be as rewarding as the impact you make. Here’s what you can expect when you join us:

• Diversity, Inclusion & Belonging: An inclusive culture where everyone feels respected, heard, and empowered.
• Career Growth: Learn, lead, and progress with tailored training and leadership programmes.
• Rewards & Benefits: Competitive package and range of benefits designed for you.
• Health and Wellbeing: From mental health resources to wellness programmes, and everyday support.
• Purpose & Impact: Every role shapes the student experience.

To learn more about what we offer, check out our Working Environment, Benefits and Career Development tabs on our Careers Hub.

Apply today and start your journey with UPP.