At a Glance
- Tasks: Assist new students with accommodation applications via calls and emails.
- Company: Join UPP, the UK's leading provider of student accommodation.
- Benefits: Earn £12.98 per hour with flexible hours and a casual dress code.
- Other info: Opportunity for career growth and a supportive team environment.
- Why this job: Perfect summer job for University of Reading students to gain experience.
- Qualifications: Outgoing communicator with good writing skills and computer literacy.
The predicted salary is between 12.98 - 12.98 £ per hour.
We are looking for eight Call Centre Assistants to join the UPP accommodation team, based at the Reading University campus, to help during the busy clearing period in August and September. You will be assisting us in taking calls, answering emails, and supporting new students through the accommodation application process. There will be two days of paid training on our accommodation management system, on customer service skills, and process tracking to ensure that you are confident and competent in the role. This is the perfect role for a University of Reading student, looking for summer work.
We are ideally looking for you to be:
- An outgoing and effective communicator
- Passionate about delivering excellent customer experience
- Excellent via telephone communication and good writing skills
- Organised, accurate, and detail oriented
- Able to contribute to a fast paced team
- Computer literate
- Knowledgeable of University Halls of Residence, so an ideal role if you have lived in University of Reading accommodation
We are looking for you to be available from the 10th August through to the 4th September 2026.
In return, we are offering: £12.98 per hour and a great team to work in. Our service hours will be between 9am and 5pm Monday to Friday from the 13th August, with training commencing on the 10th and 11th August. The team will be in place for a minimum of four weeks, with the potential for extending this to up to 6-8 weeks. There will also be an opportunity for some weekend work. As this is not a customer facing role, we have a casual dress code.
Who are UPP? We are proud to be the UK’s leading provider of on-campus residential and academic accommodation, with over 35,000 beds where more than 500,000 students from around the world have called home over the years. We provide a complete solution of Design, Build, Fund, and Operate (DBFO) student accommodation and campus facilities exclusively to the higher education sector. This means we not only design and create cutting edge sustainable buildings, but we also help finance them and successfully manage the onsite operations long-term. However, we’re more than just accommodation, we create spaces where students can thrive, connect, and make the most of their university experience. Our mission is to support every student's journey by offering a safe, inclusive and inspiring environment to live and learn.
What’s in it for you? At UPP, we believe your career should be as rewarding as the impact you make. Here’s what you can expect when you join us:
- Diversity, Inclusion & Belonging: An inclusive culture where everyone feels respected, heard, and empowered.
- Career Growth: Learn, lead, and progress with tailored training and leadership programmes.
- Rewards & Benefits: Competitive package and range of benefits designed for you.
- Health and Wellbeing: From mental health resources to wellness programmes, and everyday support.
- Purpose & Impact: Every role shapes the student experience.
To learn more about what we offer, check out our Working Environment, Benefits and Career Development tabs on our Careers Hub.
Apply today and start your journey with UPP.
Temporary Call Centre Assistant in Reading employer: UPP Ltd
UPP is an excellent employer for those seeking meaningful summer work, particularly University of Reading students. With a focus on diversity and inclusion, UPP offers a supportive work culture, competitive pay, and opportunities for career growth through tailored training programmes. Working on the vibrant Reading University campus, you'll be part of a dedicated team that plays a crucial role in enhancing the student experience during a busy period.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Call Centre Assistant in Reading
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like UPP Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like UPP Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Temporary Call Centre Assistant in Reading
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to UPP Ltd.
How to prepare for a job interview at UPP Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in UPP Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services UPP Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
