At a Glance
- Tasks: Manage mail parcels and provide support to residents and staff on campus.
- Company: Join UPP, the UK's leading provider of student accommodation.
- Benefits: Enjoy competitive pay, discounts at top retailers, and wellness programmes.
- Other info: Flexible hours with opportunities for career growth and a diverse team culture.
- Why this job: Make a positive impact on students' lives in a vibrant university environment.
- Qualifications: Previous experience in a similar role with strong communication skills.
The predicted salary is between 12 - 13 £ per hour.
A successful university campus is about so much more than buildings. It’s about the environment, the atmosphere and the people – creating that sense of home that will help students feel safe, secure, and help them thrive.
We currently have an opportunity for a Post Room Assistant to join our fantastic UPP team onsite at Reading University. This is a zero hours position with an hourly rate of £12.98.
- Responsible for the secure receipt, sorting, distribution and management of mail parcels for residents and staff.
- Maintain and update various records and registers both manual and computerised as required.
- Provide appropriate notification of post to residents and staff as required.
- Ensure that the working environment is properly maintained and kept tidy at all times.
- Provide prompt and effective help, information, and advice for all residents and staff.
- Assist with reception duties as and when requested.
- Comply with health and safety, ensure work is performed in a safe manner.
- Prepared to be added to an emergency contact list to assist in emergencies out of hours which may include manning a door or fire alarm panel.
We are looking for you to have worked in a similar role and environment with great communication and administration skills with excellent attention to detail. Most of all you will have the passion to work as a team to do an excellent job to our students and staff.
You will also be flexible to work (with notice) to work additional hours when the need arises, especially during the main student arrival and departure weekends.
We truly care about the experience of our residents and invite you to join our friendly team and help make a positive difference to students living away from home in our accommodation.
In return, we are offering a fun and interesting environment to work in and a great benefits package which includes store discounts, as well as discounts from a variety of top retailers, restaurants, gyms and more.
UPP welcome all applications and recognise the value of having a diverse and inclusive culture, which reflects the communities we work with and has a positive impact on our people, our student residents, and our university partners.
We understand all disabilities, impairments and conditions are unique, so please advise us of any adjustments which would support you through our recruitment process and help you to thrive at work.
Our core values of Innovation, Sustainability, Community, Partnership and Respect, are fundamental to our culture and summarise what is important to our business and our people.
We are a team with energy, pace and passion; if that sounds like you, who are UPP?
We are proud to be the UK’s leading provider of on-campus residential and academic accommodation, with over 35,000 beds where more than 500,000 students from around the world have called home over the years. We provide a complete solution of Design, Build, Fund, and Operate (DBFO) student accommodation and campus facilities exclusively to the higher education sector. This means we not only design and create cutting edge sustainable buildings, but we also help finance them and successfully manage the onsite operations long-term. However, we’re more than just accommodation, we create spaces where students can thrive, connect, and make the most of their university experience. Our mission is to support every student's journey by offering a safe, inclusive and inspiring environment to live and learn.
What’s in it for you? At UPP, we believe your career should be as rewarding as the impact you make. Here’s what you can expect when you join us:
- Diversity, Inclusion & Belonging: An inclusive culture where everyone feels respected, heard, and empowered.
- Career Growth: Learn, lead, and progress with tailored training and leadership programmes.
- Rewards & Benefits: Competitive package and range of benefits designed for you.
- Health and Wellbeing: From mental health resources to wellness programmes, and everyday support.
- Purpose & Impact: Every role shapes the student experience.
To learn more about what we offer, check out our Working Environment, Benefits and Career Development tabs on our Careers Hub.
Post Room Assistant in Reading employer: UPP Ltd
Join UPP as a Cleaner and become part of a vibrant team dedicated to enhancing the student experience in our accommodation. We offer a supportive work culture with competitive benefits, including 25 days holiday, life insurance, and access to discounts through our UPP Rewards portal. With a commitment to employee growth and a focus on valuing diversity, UPP is an excellent employer where you can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Post Room Assistant in Reading
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like UPP Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at UPP Ltd and let us see your personality shine through!
We think you need these skills to ace Post Room Assistant in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and UPP Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about UPP Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at UPP Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress UPP Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which UPP Ltd will surely appreciate.
