At a Glance
- Tasks: Manage student residences, ensuring a safe and thriving environment for all residents.
- Company: Join UPP, the UK's leading provider of on-campus accommodation.
- Benefits: Enjoy 25 days holiday, life insurance, pension, and discounts at top retailers.
- Other info: Flexible hours and opportunities for personal growth in a diverse culture.
- Why this job: Make a real impact on student lives while developing your career in a fun environment.
- Qualifications: Experience in team management and strong communication skills required.
The predicted salary is between 39702 - 39702 £ per year.
A successful university campus is about so much more than buildings. It’s about the environment, the atmosphere and the people – creating that sense of home that will help students feel safe, secure, and help them thrive.
This is a permanent position working 37.5 hours per week 9am-5.30pm Monday to Friday plus participation in an on-call rota. The salary is £39,702 per annum. This role will manage the day to day activities at the designated residences including delivery of soft services and ensuring adherence to the stipulated Service Level Agreements (SLAs). You will also provide a comprehensive, effective and efficient service for the customer, in line with Company objectives, whilst maintaining a highly customer orientated ethos amongst all staff towards all internal and external customers.
Key responsibilities include:- Responsible for the supervision, recruitment, induction, training (including identifying training needs) and appraisals of cleaning and Front of House staff
- Monitor staff performance and manage issues as necessary
- Plan staff resources and monitor absence, timekeeping, timesheets and annual leave authorisation
- Ensure service standards are achieved in line with company Standard Operating Procedures (SOPs) and SLAs
- Liaise with the maintenance team to ensure appropriate works are undertaken in accordance with the SLA and facilitate approved access for maintenance contractors and visitors as required
- Manage a programme of room checks, and ensure damages and additional costs are captured and charged accordingly
- Manage the planning of Summer Vacation lets, intake and departure schedules, and deep cleaning work schedules
- Monitor and control health, safety, security and maintenance standards of the residence and grounds, carrying out regular inspections of the accommodation as required, reporting issues as necessary and investigating incidents and accidents should they occur
- Maintain and adhere to the Health and Safety at Work Act provisions in all duties undertaken, ensuring staff compliance with legislation
- Promote a culture of customer service excellence within the team and communicate with residence in a customer friendly manner ensuring high levels of customer satisfaction are achieved
- Deal with enquiries and complaints effectively, escalating as necessary
- Liaise as necessary with UPP staff, residents, University clients, and liaise if required, confidentially with the Warden and JCR representatives on site, and other agencies in relation to student welfare
We are looking for you to already have experience managing a Team in a fast paced environment with great communication and organisation skills, used to working with IT packages/databases (including Microsoft packages) and the passion to do an excellent job. You will also be prepared to be on an on-call rota and work (with notice) additional hours when needed, especially during the main student arrival and departure weekends and flexibility to work outside of core hours to meet members of the night Team on occasion.
In return, we are offering a fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, life insurance, pension, training, two paid volunteering days each year, cycle to work scheme, store discounts, as well as discounts from a variety of top retailers, restaurants gyms and more.
UPP welcome all applications and recognise the value of having a diverse and inclusive culture, which reflects the communities we work with and has a positive impact on our people, our student residents, and our university partners. We understand all disabilities, impairments and conditions are unique, so please advise us of any adjustments which would support you through our recruitment process and help you to thrive at work. Our core values of Innovation, Sustainability, Community, Partnership and Respect, are fundamental to our culture and summarise what is important to our business and our people.
We are a team with energy, pace and passion; if that sounds like you, apply today.
Who are UPP? We are proud to be the UK’s leading provider of on-campus residential and academic accommodation, with over 35,000 beds where more than 500,000 students from around the world have called home over the years. We provide a complete solution of Design, Build, Fund, and Operate (DBFO) student accommodation and campus facilities exclusively to the higher education sector. This means we not only design and create cutting edge sustainable buildings, but we also help finance them and successfully manage the onsite operations long-term. However, we’re more than just accommodation, we create spaces where students can thrive, connect, and make the most of their university experience. Our mission is to support every student's journey by offering a safe, inclusive and inspiring environment to live and learn.
What’s in it for you? At UPP, we believe your career should be as rewarding as the impact you make. Here’s what you can expect when you join us:
- Diversity, Inclusion & Belonging: An inclusive culture where everyone feels respected, heard, and empowered.
- Career Growth: Learn, lead, and progress with tailored training and leadership programmes.
- Rewards & Benefits: Competitive package and range of benefits designed for you.
- Health and Wellbeing: From mental health resources to wellness programmes, and everyday support.
- Purpose & Impact: Every role shapes the student experience.
To learn more about what we offer, check out our Working Environment, Benefits and Career Development tabs on our Careers Hub.
Apply today and start your journey with UPP.
Residence Manager in Oxford employer: UPP Ltd
UPP is an exceptional employer, offering a vibrant and inclusive work culture that prioritises employee growth and well-being. As a Residence Manager in Oxford, you will enjoy a competitive salary, generous benefits including 25 days holiday, life insurance, and opportunities for professional development, all while contributing to a supportive environment that enhances the student experience. Join a passionate team dedicated to creating safe and inspiring spaces for students to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Residence Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to current or former Residence Managers on LinkedIn or at university events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching UPP's values and mission. Show us how your experience aligns with our commitment to creating a thriving student environment.
✨Tip Number 3
Practice common interview questions, especially around team management and customer service. We want to see your passion for creating a safe and welcoming atmosphere for students!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Residence Manager in Oxford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Residence Manager role. Highlight your experience in managing teams and delivering excellent customer service, as these are key aspects of the job.
Showcase Your Skills:Don’t forget to mention your organisational and communication skills! We want to see how you’ve used these in fast-paced environments, especially when dealing with staff and student needs.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at UPP Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Residence Manager. Familiarise yourself with the key tasks like managing staff, ensuring service standards, and maintaining health and safety protocols. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Residence Manager, you'll be supervising a team, so it's crucial to highlight your leadership experience. Prepare examples of how you've successfully managed teams in fast-paced environments, dealt with performance issues, or implemented training programmes. This will illustrate your capability to lead effectively.
✨Emphasise Customer Service Excellence
Since the role involves maintaining high levels of customer satisfaction, be ready to discuss your approach to customer service. Share specific instances where you've resolved complaints or improved service delivery. This will show that you align with the company's ethos of prioritising customer care.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the environment is the right fit for you.
