At a Glance
- Tasks: Lead a dynamic helpdesk team and ensure top-notch service for students and partners.
- Company: Join UPP, the UK's leading provider of student accommodation.
- Benefits: Enjoy 25 days holiday, life insurance, discounts, and wellness programmes.
- Other info: Diverse and inclusive culture with great career growth opportunities.
- Why this job: Make a real difference in students' lives while developing your leadership skills.
- Qualifications: Supervisory experience and strong customer service skills are essential.
The predicted salary is between 33085 - 33085 € per year.
A successful university campus is about so much more than buildings. It’s about the environment, the atmosphere and the people – creating that sense of home that will help students feel safe, secure, and help them thrive.
Here at UPP we currently have an exciting opportunity for a Helpdesk Supervisor to join our team onsite at the University of Reading on a 12-month fixed term contract, overseeing the operation of our 24/7 Helpdesk. This is a permanent position working 37.5 hours per week 9am to 5.30pm (with flexibility to work other shifts, to enable good leadership of your entire team). The salary is £33,085 per annum.
The Helpdesk Supervisor will proactively manage the day-to-day helpdesk operation in the provision and delivery of an effective and customer focused service for all student residents, University partners, sub-contractors and UPP Team Members. In addition, you will be a ‘super user’ of the property management database (Planon) ensuring reactive and planned maintenance is issued, monitored and recorded in line with the Service Level Agreements (SLAs).
We truly care about the experience of our residents and invite you to join our friendly team and help make a positive difference to students living away from home in our accommodation.
Key role responsibilities include:- Management, supervision, recruitment, induction, training and appraisals of administration team, together with administration of recruitment procedures, training records and absence/timekeeping monitoring.
- Manage the computer-based property management database monitoring all reactive work and planned maintenance ensuring that all works are completed within the Service Level Agreements.
- Ensure all relevant planned and statutory maintenance is undertaken at the agreed time and the necessary documentation and certification is obtained.
- Produce required data for inclusion in monthly reports.
We are looking for you to have previously worked in a supervisory role preferably within a Facilities Management environment along with excellent customer service and organisation skills. Previous experience working with maintenance software would be an advantage but is not essential, it’s more important you have a good understanding of MS office especially Excel, an attention to detail, strong communication skills and the passion to always do a great job. You will also be flexible to work (with notice) additional hours when needed, especially during the main student arrival and departure weekends.
In return, we are offering a fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, life insurance, pension, training, two paid volunteering days each year, cycle to work scheme, store discounts, as well as discounts from a variety of top retailers, restaurants gyms and more.
UPP welcome all applications and recognise the value of having a diverse and inclusive culture, which reflects the communities we work with and has a positive impact on our people, our student residents, and our university partners. We understand all disabilities, impairments and conditions are unique, so please advise us of any adjustments which would support you through our recruitment process and help you to thrive at work. Our core values of Innovation, Sustainability, Community, Partnership and Respect, are fundamental to our culture and summarise what is important to our business and our people.
We are a team with energy, pace and passion; if that sounds like you, apply today.
We are proud to be the UK’s leading provider of on-campus residential and academic accommodation, with over 35,000 beds where more than 500,000 students from around the world have called home over the years. We provide a complete solution of Design, Build, Fund, and Operate (DBFO) student accommodation and campus facilities exclusively to the higher education sector. This means we not only design and create cutting edge sustainable buildings, but we also help finance them and successfully manage the onsite operations long-term.
However, we’re more than just accommodation, we create spaces where students can thrive, connect, and make the most of their university experience. Our mission is to support every student's journey by offering a safe, inclusive and inspiring environment to live and learn.
What’s in it for you?- Diversity, Inclusion & Belonging: An inclusive culture where everyone feels respected, heard, and empowered.
- Career Growth: Learn, lead, and progress with tailored training and leadership programmes.
- Rewards & Benefits: Competitive package and range of benefits designed for you.
- Health and Wellbeing: From mental health resources to wellness programmes, and everyday support.
- Purpose & Impact: Every role shapes the student experience.
To learn more about what we offer, check out our Working Environment, Benefits and Career Development tabs on our Careers Hub.
Apply today and start your journey with UPP.
Helpdesk Supervisor employer: UPP Ltd
At UPP, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that prioritises the well-being and development of our team members. As a Helpdesk Supervisor at the University of Reading, you will enjoy a competitive salary, generous benefits including 25 days holiday, life insurance, and opportunities for career growth through tailored training programmes, all while making a meaningful impact on the student experience in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Helpdesk Supervisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching UPP and their values. Understand what makes them tick, especially their focus on community and student experience. Tailor your answers to show how you can contribute to their mission.
✨Tip Number 3
Practice common interview questions related to supervisory roles and customer service. Think about your past experiences and how they align with the responsibilities of managing a helpdesk team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the UPP team and making a positive impact.
We think you need these skills to ace Helpdesk Supervisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Helpdesk Supervisor role. Highlight your supervisory experience and any relevant skills that match the job description, like customer service and organisation skills.
Show Your Passion:Let us see your enthusiasm for creating a positive environment for students. Share examples of how you've made a difference in previous roles, especially in facilities management or customer service.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you can find all the details about the role there!
How to prepare for a job interview at UPP Ltd
✨Know Your Stuff
Make sure you understand the role of a Helpdesk Supervisor inside out. Familiarise yourself with the key responsibilities, especially around managing the helpdesk operations and using property management databases like Planon. This will show your potential employer that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be ready to discuss your previous supervisory experiences. Prepare examples of how you've successfully led a team, handled conflicts, or improved processes. This will demonstrate your capability to lead effectively in a busy environment.
✨Customer Service is Key
Highlight your customer service skills during the interview. Think of specific instances where you went above and beyond for customers or resolved issues efficiently. This aligns perfectly with UPP's focus on providing an excellent experience for students and residents.
✨Be Flexible and Adaptable
The job requires flexibility, especially during peak times like student arrivals. Be prepared to discuss how you've managed changing priorities in the past and your willingness to adapt to the needs of the role. This will show that you're ready to jump in when needed.
