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- Tasks: Ensure safety and security in residence, manage access, and handle guest queries.
- Company: Join the UK's leading provider of student accommodation and campus facilities.
- Benefits: Enjoy a competitive salary, 25 days holiday, store discounts, and wellness programmes.
- Other info: Be part of a passionate team dedicated to creating inspiring spaces for students.
- Why this job: Make a real impact on student life while developing your career in a dynamic environment.
- Qualifications: Strong communication skills and a commitment to health and safety.
The predicted salary is between 12 - 15 £ per hour.
Locations: Oxford
Time type: Part time
Posted on: Posted Today
Time left to apply: End Date: May 15, 2026 (13 days left to apply)
Job requisition id: R6537
The role:
- Security and Health and Safety
- Carry out regular patrols of the residence and grounds, reporting any security/safety issues.
- Monitor and control health, safety and maintenance standards within residence and grounds, reporting H&S issues and concerns to the residence management.
- Control, monitor and supervise out of hours access to the residence, ensuring compliance with fire, health & safety procedures and any relevant residence instructions are provided.
- Respond effectively to fire alarm activations and when required, liaise with the emergency services.
- Reception duties
- Monitor the signing in and out of all guests, visitors and contractors.
- Complete help desk forms for reactive maintenance and pass to the relevant persons.
- Deal with queries and complaints in an efficient, professional and courteous manner.
- Report writing
- Complete all necessary reports including incident reports, noise reports, accident reports and others as required.
- Monitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the duty warden/tutor and residence manager as appropriate.
- Provide evidence and reports when requested.
- Customer and Colleague Liaison
- Liaise, as necessary, with other Facilities officers, university clients, sub-contractors, UPPRSL staff and residents and conference delegates.
- Liaise, if required, confidentially with student support services, chaplaincy and other agencies, in relation to student welfare and follow the company’s policy for pastoral welfare.
Offers of employment are subject to satisfactory vetting, inclusive of employment referencing covering the past three years and you may be subject to additional vetting and barring checks to ensure your suitability for the role, which could include completing a basic DBS.
In return, we are offering a competitive salary and a great benefits package including cycle to work scheme, pension, store discounts, 25 days holiday plus bank holidays, life insurance and many other perks.
We are a team of people with energy, pace and passion; if that sounds like you, apply now.
We are proud to be the UK’s leading provider of on-campus residential and academic accommodation, with over 35,000 beds where more than 500,000 students from around the world have called home over the years. We provide a complete solution of Design, Build, Fund, and Operate (DBFO) student accommodation and campus facilities exclusively to the higher education sector. This means we not only design and create cutting edge sustainable buildings, but we also help finance them and successfully manage the onsite operations long-term.
However, we’re more than just accommodation, we create spaces where students can thrive, connect, and make the most of their university experience. Our mission is to support every student's journey by offering a safe, inclusive and inspiring environment to live and learn.
At UPP, we believe your career should be as rewarding as the impact you make. Here’s what you can expect when you join us:
- Diversity, Inclusion & Belonging: An inclusive culture where everyone feels respected, heard, and empowered.
- Career Growth: Learn, lead, and progress with tailored training and leadership programmes.
- Rewards & Benefits: Competitive package and range of benefits designed for you.
- Health and Wellbeing: From mental health resources to wellness programmes, and everyday support.
- Purpose & Impact: Every role shapes the student experience.
Apply today and start your journey with UPP.
Facilities Officer - Zero Hour employer: UPP Ltd
Contact Detail:
UPP Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Officer - Zero Hour
✨Tip Number 1
Get to know the company culture! Before your interview, check out UPP's website and social media. Understanding their values and mission will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently when discussing your experience related to security, health, and safety.
✨Tip Number 3
Show off your soft skills! As a Facilities Officer, you'll need to handle queries and complaints professionally. Be ready to share examples of how you've dealt with challenging situations in the past, highlighting your communication and problem-solving skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Facilities Officer - Zero Hour
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in security, health and safety, and customer service. We want to see how your skills align with the role of Facilities Officer!
Showcase Your Communication Skills: Since you'll be dealing with students, staff, and contractors, it's crucial to demonstrate your ability to communicate effectively. Use clear and professional language in your application to reflect this.
Highlight Your Problem-Solving Abilities: In your application, share examples of how you've handled challenging situations or complaints in the past. We love candidates who can think on their feet and resolve issues efficiently!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at UPP Ltd
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Facilities Officer. Familiarise yourself with health and safety regulations, security protocols, and customer service best practices. This will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Communication Skills
As a Facilities Officer, you'll need to interact with students, staff, and contractors regularly. Prepare examples of how you've effectively communicated in past roles, especially when dealing with complaints or queries. This will demonstrate your ability to handle the diverse interactions required in this position.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific situations, like a fire alarm activation or a security breach. Think through potential scenarios beforehand and outline your thought process. This shows that you can think on your feet and prioritise safety and compliance.
✨Emphasise Teamwork
Collaboration is key in this role, so be prepared to discuss your experience working in teams. Highlight instances where you've liaised with colleagues or external partners to achieve a common goal. This will illustrate your ability to work well within the team dynamic at UPP.