At a Glance
- Tasks: Supervise the helpdesk team and ensure excellent service for students and partners.
- Company: Join UPP, the UK's leading provider of student accommodation.
- Benefits: Enjoy 25 days holiday, life insurance, discounts, and wellness programmes.
- Other info: Diverse and inclusive culture with great career growth opportunities.
- Why this job: Make a positive impact on students' lives in a vibrant university environment.
- Qualifications: Previous supervisory experience and strong customer service skills required.
The predicted salary is between 33085 - 33085 £ per year.
A successful university campus is about so much more than buildings. It’s about the environment, the atmosphere and the people – creating that sense of home that will help students feel safe, secure, and help them thrive.
Here at UPP we currently have an exciting opportunity for a Helpdesk Supervisor to join our team onsite at the University of Reading on a 12-month fixed term contract, overseeing the operation of our 24/7 Helpdesk. This is a permanent position working 37.5 hours per week 9am to 5.30pm (with flexibility to work other shifts, to enable good leadership of your entire team). The salary is £33,085 per annum.
The Helpdesk Supervisor will proactively manage the day-to-day helpdesk operation in the provision and delivery of an effective and customer focused service for all student residents, University partners, sub-contractors and UPP Team Members. In addition, you will be a ‘super user’ of the property management database (Planon) ensuring reactive and planned maintenance is issued, monitored and recorded in line with the Service Level Agreements (SLAs).
We truly care about the experience of our residents and invite you to join our friendly team and help make a positive difference to students living away from home in our accommodation.
Key role responsibilities include:- Management, supervision, recruitment, induction, training and appraisals of administration team, together with administration of recruitment procedures, training records and absence/timekeeping monitoring.
- Manage the computer-based property management database monitoring all reactive work and planned maintenance ensuring that all works are completed within the Service Level Agreements.
- Ensure all relevant planned and statutory maintenance is undertaken at the agreed time and the necessary documentation and certification is obtained.
- Produce required data for inclusion in monthly reports.
We are looking for you to have previously worked in a supervisory role preferably within a Facilities Management environment along with excellent customer service and organisation skills. Previous experience working with maintenance software would be an advantage but is not essential, it’s more important you have a good understanding of MS office especially Excel, an attention to detail, strong communication skills and the passion to always do a great job. You will also be flexible to work (with notice) additional hours when needed, especially during the main student arrival and departure weekends.
In return, we are offering a fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, life insurance, pension, training, two paid volunteering days each year, cycle to work scheme, store discounts, as well as discounts from a variety of top retailers, restaurants gyms and more.
UPP welcome all applications and recognise the value of having a diverse and inclusive culture, which reflects the communities we work with and has a positive impact on our people, our student residents, and our university partners. We understand all disabilities, impairments and conditions are unique, so please advise us of any adjustments which would support you through our recruitment process and help you to thrive at work.
Our core values of Innovation, Sustainability, Community, Partnership and Respect, are fundamental to our culture and summarise what is important to our business and our people. We are a team with energy, pace and passion; if that sounds like you, apply today.
We are proud to be the UK’s leading provider of on-campus residential and academic accommodation, with over 35,000 beds where more than 500,000 students from around the world have called home over the years. We provide a complete solution of Design, Build, Fund, and Operate (DBFO) student accommodation and campus facilities exclusively to the higher education sector. This means we not only design and create cutting edge sustainable buildings, but we also help finance them and successfully manage the onsite operations long-term.
However, we’re more than just accommodation, we create spaces where students can thrive, connect, and make the most of their university experience. Our mission is to support every student's journey by offering a safe, inclusive and inspiring environment to live and learn.
What’s in it for you?- Diversity, Inclusion & Belonging: An inclusive culture where everyone feels respected, heard, and empowered.
- Career Growth: Learn, lead, and progress with tailored training and leadership programmes.
- Rewards & Benefits: Competitive package and range of benefits designed for you.
- Health and Wellbeing: From mental health resources to wellness programmes, and everyday support.
- Purpose & Impact: Every role shapes the student experience.
To learn more about what we offer, check out our Working Environment, Benefits and Career Development tabs on our Careers Hub. Apply today and start your journey with UPP.
Facilities Helpdesk Supervisor employer: UPP Ltd
UPP is an exceptional employer, offering a vibrant and inclusive work culture that prioritises the well-being and development of its employees. As a Helpdesk Supervisor at the University of Reading, you will enjoy a competitive salary, generous benefits including 25 days holiday, and opportunities for career growth through tailored training programmes. Join our passionate team and make a meaningful impact on the student experience in a supportive environment that values diversity and community.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Helpdesk Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management world. A friendly chat can lead to insider info about job openings or even a referral. Don’t be shy; we all love a good natter!
✨Tip Number 2
Prepare for those interviews by researching UPP and its values. Show us you’re not just another candidate but someone who truly aligns with our mission of creating a thriving environment for students. We want to see your passion!
✨Tip Number 3
Practice makes perfect! Get a mate to do mock interviews with you. Focus on common questions for supervisory roles in facilities management, and don’t forget to highlight your customer service skills. We love a candidate who can communicate well!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at UPP. Let’s make that connection!
We think you need these skills to ace Facilities Helpdesk Supervisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Helpdesk Supervisor role. Highlight your supervisory experience and any relevant skills that match the job description, like customer service and organisation skills.
Showcase Your Experience:Don’t just list your previous jobs; explain how your past roles have prepared you for this position. If you've worked with maintenance software or in a facilities management environment, make it clear!
Be Personable:We love a friendly vibe! Use a conversational tone in your application to show off your personality. Remember, we’re looking for someone who can connect with students and team members alike.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get you on board to help create a thriving environment for our students!
How to prepare for a job interview at UPP Ltd
✨Know Your Stuff
Make sure you understand the role of a Helpdesk Supervisor inside out. Familiarise yourself with the key responsibilities, especially around managing the helpdesk operations and using property management databases like Planon. This will show your potential employer that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be ready to discuss your previous supervisory experiences. Prepare examples of how you've successfully led a team, handled conflicts, or improved processes. This will demonstrate your capability to lead effectively in a busy environment.
✨Customer Service is Key
UPP values excellent customer service, so think of specific instances where you've gone above and beyond for customers. Be ready to share these stories during your interview to highlight your commitment to creating a positive experience for residents.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if UPP is the right fit for you. Plus, it’s a great way to engage with your interviewers!
