At a Glance
- Tasks: Manage daily activities in student residences and ensure a welcoming environment.
- Company: Join UPP, the UK's leading provider of on-campus accommodation.
- Benefits: Enjoy 25 days holiday, life insurance, discounts, and wellness programmes.
- Other info: Dynamic role with opportunities for career growth and a diverse, inclusive culture.
- Why this job: Make a real impact on student lives and enhance their university experience.
- Qualifications: Experience in team management and strong communication skills required.
The predicted salary is between 39702 - 39702 £ per year.
A successful university campus is about so much more than buildings. It’s about the environment, the atmosphere and the people – creating that sense of home that will help students feel safe, secure, and help them thrive.
This is a permanent position working 37.5 hours per week 9am-5.30pm Monday to Friday plus participation in an on-call rota. The salary is £39,702 per annum. This role will manage the day to day activities at the designated residences including delivery of soft services and ensuring adherence to the stipulated Service Level Agreements (SLAs). You will also provide a comprehensive, effective and efficient service for the customer, in line with Company objectives, whilst maintaining a highly customer orientated ethos amongst all staff towards all internal and external customers.
Key responsibilities include:
- Responsible for the supervision, recruitment, induction, training (including identifying training needs) and appraisals of cleaning and Front of House staff
- Monitor staff performance and manage issues as necessary
- Plan staff resources and monitor absence, timekeeping, timesheets and annual leave authorisation
- Ensure service standards are achieved in line with company Standard Operating Procedures (SOPs) and SLAs
- Liaise with the maintenance team to ensure appropriate works are undertaken in accordance with the SLA and facilitate approved access for maintenance contractors and visitors as required
- Manage a programme of room checks, and ensure damages and additional costs are captured and charged accordingly
- Manage the planning of Summer Vacation lets, intake and departure schedules, and deep cleaning work schedules
- Monitor and control health, safety, security and maintenance standards of the residence and grounds, carrying out regular inspections of the accommodation as required, reporting issues as necessary and investigating incidents and accidents should they occur
- Maintain and adhere to the Health and Safety at Work Act provisions in all duties undertaken, ensuring staff compliance with legislation
- Promote a culture of customer service excellence within the team and communicate with residence in a customer friendly manner ensuring high levels of customer satisfaction are achieved
- Deal with enquiries and complaints effectively, escalating as necessary
- Liaise as necessary with UPP staff, residents, University clients, and liaise if required, confidentially with the Warden and JCR representatives on site, and other agencies in relation to student welfare
We are looking for you to already have experience managing a Team in a fast paced environment with great communication and organisation skills, used to working with IT packages/databases (including Microsoft packages) and the passion to do an excellent job. You will also be prepared to be on an on-call rota and work (with notice) additional hours when needed, especially during the main student arrival and departure weekends and flexibility to work outside of core hours to meet members of the night Team on occasion.
In return, we are offering a fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, life insurance, pension, training, two paid volunteering days each year, cycle to work scheme, store discounts, as well as discounts from a variety of top retailers, restaurants gyms and more.
UPP welcome all applications and recognise the value of having a diverse and inclusive culture, which reflects the communities we work with and has a positive impact on our people, our student residents, and our university partners. We understand all disabilities, impairments and conditions are unique, so please advise us of any adjustments which would support you through our recruitment process and help you to thrive at work. Our core values of Innovation, Sustainability, Community, Partnership and Respect, are fundamental to our culture and summarise what is important to our business and our people.
What’s in it for you?
- Diversity, Inclusion & Belonging: An inclusive culture where everyone feels respected, heard, and empowered.
- Career Growth: Learn, lead, and progress with tailored training and leadership programmes.
- Rewards & Benefits: Competitive package and range of benefits designed for you.
- Health and Wellbeing: From mental health resources to wellness programmes, and everyday support.
- Purpose & Impact: Every role shapes the student experience.
To learn more about what we offer, check out our Working Environment, Benefits and Career Development tabs on our Careers Hub.
Apply today and start your journey with UPP.
Campus Residence Manager employer: UPP Ltd
UPP is an exceptional employer, offering a vibrant and inclusive work environment in Oxford where you can make a meaningful impact on students' lives. With a competitive salary, generous benefits including 25 days holiday, life insurance, and opportunities for professional growth through tailored training programmes, UPP fosters a culture of innovation and respect. Join a passionate team dedicated to creating safe and inspiring spaces for students to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Campus Residence Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Residence Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching UPP and understanding their values. Think about how your experience aligns with their mission of creating a thriving environment for students. Be ready to share specific examples that showcase your leadership and customer service skills.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your management style and how you handle challenges in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the UPP team and contributing to a positive student experience.
We think you need these skills to ace Campus Residence Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Residence Manager role. Highlight your experience in managing teams and delivering excellent customer service, as these are key aspects of the job.
Show Your Passion:Let your enthusiasm for creating a positive environment for students shine through in your application. We want to see that you genuinely care about student welfare and community building.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your information logically so we can easily see how your skills match what we're looking for.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and helps us keep track of all applications efficiently.
How to prepare for a job interview at UPP Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Campus Residence Manager. Familiarise yourself with the key tasks like managing staff, ensuring service standards, and maintaining health and safety protocols. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As this role involves managing a team, be prepared to discuss your previous leadership experiences. Think of specific examples where you've successfully supervised staff, handled conflicts, or improved team performance. Highlighting your ability to inspire and motivate others will resonate well with the interviewers.
✨Demonstrate Customer Service Excellence
Since the role is heavily focused on customer satisfaction, come ready to share examples of how you've dealt with customer enquiries or complaints in the past. Emphasise your approach to creating a welcoming environment and how you ensure high levels of satisfaction among residents.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewers. Inquire about their expectations for the role, the team culture, or how they measure success. This not only shows your interest but also helps you gauge if the company aligns with your values and career goals.
