Residences Manager

Here at UPP we have an opportunity for a Residence Manager to work as part of our onsite team in partnership with the University of Reading. UPP operates nearly 5,000 on behalf of the University and prides itself on delivering excellent customer service to our students, guests, and visitors. This is a full-time position working Monday to Friday, 9am-5.30pm. The salary is up to £38,545 per annum.

The Residence Manager is a key role responsible for managing the day-to-day activities at this university campus which will include delivery of soft services and ensuring adherence to the Service Level Agreement. Leading by example and promoting a culture of customer service excellence within the team whilst maintaining a safe and secure environment for residents, staff, and colleagues at all times.

Role responsibilities include:

• Liaise with residents, delegates, contractors, and visitors in an efficient and professional manner.
• Manage all enquiries and complaints effectively, escalating them as necessary.
• Responsible for the management, recruitment, induction, training, and performance of staff.
• Review and implement site procedures, ensuring service standards are achieved in line with the SLAs and maintaining relevant records.
• Manage the delivery of the planned and preventative maintenance schedule ensuring that statutory compliance for the property is up to date.
• Manage a range of housekeeping staff, maintenance assistants, front of house assistants, and heavy-duty cleaners.
• Carry out regular inspections of the accommodation and report any maintenance defects. Reporting and investigating incidents and accidents as they occur.
• Maintain and adhere to the Health and Safety at Work Act provisions in all duties.
• Respond to callouts in an emergency situation out of normal working office hours and participate in a management escalation rota.
• Work with the wider site team to ensure all SLAs and performance targets are met.

We are looking for you to have excellent people skills with demonstrable experience of effectively managing multi-discipline teams within a hospitality, facilities management, or residential environment. You will also have knowledge and understanding of financial management and reporting, health and safety legislation, statutory H&S testing, and experience of long-term planning and overseeing day-to-day operations.

This is a varied and challenging role which requires excellent communication and organisational skills, decision making, flexibility, attention to detail, and the ability to prioritise workloads and resources, in order to meet deadlines and provide a great customer experience. You will also be prepared to work (with notice) additional hours when needed, especially during the main student arrival and departure weekends and open days.

In return, we are offering a fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, life insurance, pension, enhanced family leave, training, two paid volunteering days each year, travel season ticket loan, cycle to work scheme, store discounts, as well as discounts from a variety of top retailers, restaurants, gyms, and more.

Our people are at the heart of how we operate. UPP welcomes all applications and recognises the value of having a diverse and inclusive culture, which reflects the communities we work with and has a positive impact on our people, our student residents, and our university partners. We understand all disabilities, impairments, and conditions are unique, so please advise us of any adjustments which would support you through our recruitment process and also help you to thrive at work.

Our core values of Innovation, Sustainability, Community, Partnership, and Respect are fundamental to our culture and summarise what is important to our business and our people. We are a team with energy, pace, and passion; if that sounds like you, apply today.