Maintenance Supervisor - Plumbing

UPP Residential Services primarily delivers a full range of Facilities Management (FM) and Asset Management services to the university sector. At each of the universities we partner with, we supply a local team that successfully manages and delivers the agreed services. The team provides the day-to-day face of the partnership, offering a high level of customer service plus effective and efficient facilities management, ensuring every aspect is delivered to high standards and supporting the student experience.

Here at UPP, we have an opportunity for a Maintenance Supervisor to work as part of our team based at the University of Plymouth, providing both a planned and responsive maintenance service. This is a permanent position working 37.5 hours per week, Monday to Friday, 9.00am – 5.00pm. The salary is c. £37,000 per annum plus on-call allowances/overtime (potentially up to an additional £3K per annum). Applicants must have a recognised trade qualification in electrical or plumbing discipline as a pre-requisite for this role.

Role responsibilities as a Maintenance Supervisor include:

• Supervise team members in providing a planned and reactive maintenance service in line with the Service Level Agreements, Planned Preventative and reactive Maintenance Schedules.
• Lead in-house self-delivery of disciplines across the site, including directing and motivating the team.
• Induct and monitor contractors completing works on site.
• Plan and organise staff resources - monitoring absences, timekeeping, and ensuring that resources are appropriately aligned to the delivery of business requirements.
• Proactively work with the site management team to promote and enhance employee engagement, safety, and wellbeing amongst the team.
• Enhance and develop the capability of the team, continually working to drive improved performance.
• Organise and work with sub-contractors as relevant to ensure services are effectively planned and delivered.
• Ensure the appropriate risk assessments, method statements, and where relevant Standard Operating Procedures (SOPs) are in place prior to the commencement of any works.
• Maintain accurate records of assets, breakdowns, and maintenance repairs using the CAFM system.
• Liaise with other UPP staff, contractors, and University clients to facilitate works completion in a timely manner, being aware of access restrictions and timings related to student occupancy.
• Organise parts and equipment, including stock control systems, to ensure efficient completion of works to SLA timescales, including appropriate procurement to ensure best value.
• Participate in an on-call rota as UPP’s primary representative.

We truly care about the experience of our residents and invite you to join our friendly and passionate team to help make a positive difference to students living away from home in our accommodation. We are looking for you to have worked in a similar environment and have great communication and organisation skills, along with the passion to do a great job. You will have a good understanding of the operational procedures and safe working practices of building services and systems, as well as a good understanding of health and safety, with the ability to always work in a safe manner. You will also be prepared to work (with notice) additional hours when needed, especially during the main student arrival and departure weekends. You will possess a valid UK Driving Licence.

What we offer: In return, we are offering a fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, life insurance, pension, cycle to work scheme, store discounts, as well as access to our UPP Rewards portal, offering discounts from a variety of retailers, restaurants, gyms, and more. We also give two paid volunteering days each year to support a charity of your choice.

Our people are at the heart of how we operate, and we welcome everyone who shares our values, regardless of background or identity. Valuing our differences is what makes UPP a growing success and allows everyone to come to work feeling valued and supported. Investors in People is an accreditation that is granted to organisations that demonstrate a clear commitment to the people who make up an organisation. Only 17% of accredited organisations meet the gold standard, so as a company we are extremely proud and excited to hold this award. We are a team of people with energy, pace, and passion; if that sounds like you, apply today.