At a Glance
- Tasks: Be the friendly voice for customers, handling enquiries and resolving issues with a smile.
- Company: Join UPM, a global leader in sustainable solutions and innovative materials.
- Benefits: Enjoy a meaningful job, work-life balance, and opportunities for personal growth.
- Other info: Join a caring community focused on teamwork and inclusivity.
- Why this job: Make a real impact by helping customers while contributing to a sustainable future.
- Qualifications: Customer service experience or a passion to learn, with strong communication skills.
The predicted salary is between 25185 - 30000 £ per year.
Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers to make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils!
We are now looking for Customer Service Coordinator to join our Sales and Customer Service team in Woking, United Kingdom.
Greetings from your future manager
“In this role, you will help deliver excellent customer service, by processing orders accurately, responding to enquiries and resolving issues in a timely and effective way. You will play an important part in creating a positive experience for our customers in every interaction.” - Matthew Jackson, UK Sales Office Manager
What you will do
- Act as the first point of contact for customers via phone, email, or live chat
- Respond promptly to customer enquiries, requests, and complaints
- Provide accurate information about products, services, and company policies
- Resolve customer issues efficiently and escalate complex cases when necessary
- Maintain detailed and accurate customer records in the relevant systems
- Process orders and returns in line with company procedures
- Build positive relationships with customers to encourage loyalty and retention
- Collaborate with internal teams to resolve queries and improve service delivery
- Meet individual and team performance targets (e.g., response times, error/credit %)
Who you are
- You have experience in customer service or demonstrate the potential and motivation to grow in this area
- You are a clear communicator with strong verbal and written communication skills
- You have a practical approach to problem-solving and resolving customer concerns
- You are well-organized and pay attention to detail
- You are able to manage priorities, handle multiple tasks, and use your time effectively
- You have basic IT skills, including Microsoft Office and CRM or similar systems
- You have experience with customer service or ticketing tools, and experience in a similar industry is an advantage
- You are professional and approachable in your way of working with customers and colleagues
- You are able to understand different customer needs and stay calm in challenging situations
- You are a reliable and adaptable team member with a focus on delivering a positive customer experience
This is what we offer to you
- A meaningful job: We have an inspiring purpose “We renew the everyday for a future beyond fossils”. Our work is impactful and transformative.
- A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
- Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
- Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.
Additional information about the position
This position is located in Woking, United Kingdom. The position holder will report to Matthew Jackson, UK Sales Office Manager.
For further information about the role, please contact Matthew Jackson, UK Sales Office Manager at matthew.jackson@upm.com.
How to apply
To apply, please submit your CV and cover letter by June 22, 2026. Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline.
For support with submitting your application, please contact our HR Service Center at careers@upm.com or tel. +4401723502550.
UK Customer Service Coordinator in Woking employer: Upmpaper
UPM is an excellent employer that prioritises sustainability and employee well-being, offering a meaningful role as a UK Customer Service Coordinator in Woking. With a strong focus on personal development, a supportive community, and a commitment to work-life balance, UPM fosters an inclusive environment where employees can thrive and contribute to a sustainable future. Join us to be part of a team that values trust, collaboration, and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land UK Customer Service Coordinator in Woking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Upmpaper. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Upmpaper before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace UK Customer Service Coordinator in Woking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Upmpaper:Your cover letter is your chance to shine! Tell us why you want to work at Upmpaper specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Upmpaper!
How to prepare for a job interview at Upmpaper
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
