EHR Quality Risk Management Lead

The Quality Risk Management (QRM) Lead will play a pivotal role within the EHR programme, ensuring that quality, safety and risk management principles are fully embedded across all design, build and implementation activities. This role will provide specialist expertise to teams working within Curam, support the evaluation of functionality within the Meditech platform, and lead the review, design and build of the Quality Risk Management (QRM) module and Surveillance screens. A dedicated QRM Lead will enable accurate mapping and optimisation of quality processes, ensuring that quality workflows, KPIs and clinical metrics can be effectively captured within the EHR. The role will directly support the development of enhanced quality insights, streamlined processes and data-driven patient risk identification, escalation and prioritisation. This role will be essential in advancing new ways of working, including the integration of surveillance tools that improve clinician visibility of high-risk patients and support timely, informed clinical decision making.

Primary Duties and Responsibilities:

• Embed Quality and Risk Management across EHR Design and Build: Ensure that safety, quality and risk considerations are consistently incorporated into all workflow design and implementation decisions. Promote quality-driven thinking across all stages of the EHR and related third-party solution development.
• Provide Specialist Quality Guidance: Act as the programme's subject matter expert for quality frameworks, KPIs, methodologies and best practice. Support Curam and programme teams to align with regulatory, compliance and organisational quality standards and expectations.
• Act as a Primary Liaison for Quality and Risk: Serve as the central connection between site-based quality teams and the EHR programme. Facilitate effective communication, alignment and decision-making on quality and patient safety decisions.
• Identify and Mitigate Clinical Safety Risks: Support early identification of clinical and patient safety risks across workflows and system design. Advise on mitigation strategies and ensure appropriate escalation pathways are in place.
• Lead the Design and Build of the QRM and Surveillance Module: Oversee the review, design, validation and build of the Quality and Surveillance modules and screens. Ensure they are clinically appropriate, fit for purpose, and able to capture required KPIs and quality metrics.
• Map, Standardise and Streamline Quality Processes: Work with stakeholders across sites to document and optimise existing quality workflows. Support standardisation of quality processes for integration into the EHR.
• Enhance Clinician Visibility and Decision Support: Drive the design and implementation of surveillance tools that highlight high-risk patients. Ensure that clinicians have improved access to critical quality and safety information.
• Develop a Comprehensive Clinical Risk Methodology: Create and implement an EHR aligned risk management approach encompassing patient safety impact, regulatory and compliance requirements, data integrity and information security, operational and workflow reliability, quality and clinical decision making.

Qualifications & Experience:

• Experience in clinical quality, patient safety or risk management roles
• Strong knowledge of regulatory and compliance standards
• Experience in EHR implementation, workflow design or digital transformation
• Ability to collaborate with multidisciplinary teams
• Strong analytical, problem-solving and communication skills
• Experience mapping and optimising clinical and quality workflows.

This job description is intended to be an outline of the areas of responsibility. As UPMC and the post holder develop, this job description may be subject to review in light of the changing needs of the business.

Equal Opportunity Statement and Benefits:

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. At UPMC we provide a total rewards programme that is not only market competitive, but fair and provides growth opportunities for all our colleagues. Benefits include fully paid maternity and paternity leave for new parents, competitive pension plan, company funded death in service benefit, critical illness cover for all employees up to the age of 66, rewards for performance that supports the goals and mission of UPMC through our annual ACES programme, enhanced annual leave up to a maximum of 27 days, flexible working opportunities, and opportunities for each employee to reach their career goals through continued learning and/or advancement.

About UPMC:

UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world. In Ireland, UPMC has provided high-quality healthcare in the South East since 2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.