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- Tasks: Ensure crowd safety and manage guest access during match days.
- Company: Join a dynamic team at a leading football venue, dedicated to fan experience.
- Benefits: Enjoy flexible shifts, competitive pay, and the thrill of live sports events.
- Why this job: Be part of an exciting atmosphere while enhancing your customer service skills.
- Qualifications: Must hold an SIA Door Supervisor Licence and have strong interpersonal skills.
- Other info: Ideal for those passionate about sports and community engagement.
The predicted salary is between 24000 - 36000 £ per year.
If you enjoy working with the public, have excellent interpersonal skills, work well as part of a team and hold either an SIA Licence.
KEY RESPONSIBILITIES:- Monitoring access points and site perimeter patrolling.
- Ingress control.
- Crowd management – foot traffic direction, maintaining order, ensuring crowd safety plans are adhered to.
- Conflict management.
- Deliver approachable customer service and support to guests.
- Report any anti-social and suspicious behaviour.
- Egress control.
- Directing customers around the site.
- SIA Door Supervisor Licence.
- ACT - Awareness & Security.
- Experience in working at a Football ground.
- Good Customer Service.
- Good Interpersonal skills.
- Smart appearance.
- Ability to confidently de-escalate and resolve difficult conflict situations.
- Keen eye for detail and the ability to stay vigilant to security risks.
Match Day Response Stewards employer: Upload Security Ltd
Contact Detail:
Upload Security Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Match Day Response Stewards
✨Tip Number 1
Familiarise yourself with the specific venue where you'll be working. Understanding the layout and access points can give you an edge during the interview, showing that you're proactive and genuinely interested in the role.
✨Tip Number 2
Brush up on your conflict management skills. Be prepared to discuss scenarios where you've successfully de-escalated a situation, as this will demonstrate your capability to handle the responsibilities of a Match Day Response Steward.
✨Tip Number 3
Network with current or former stewards at the venue. They can provide insights into the job and the team dynamics, which can help you tailor your approach and show that you’re a good fit for the team.
✨Tip Number 4
Highlight your customer service experience in conversations. Being approachable and providing excellent service is key in this role, so share examples of how you've gone above and beyond for customers in the past.
We think you need these skills to ace Match Day Response Stewards
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous experience you have in crowd management, security roles, or customer service. Mention specific situations where you successfully managed conflict or ensured safety.
Showcase Your Skills: Clearly outline your interpersonal skills and ability to work as part of a team. Use examples that demonstrate your capability to de-escalate conflicts and maintain order in busy environments.
Include Your Qualifications: Don’t forget to mention your SIA Licence and any other relevant certifications. This is crucial for the role and should be prominently displayed in your application.
Tailor Your Application: Customise your CV and cover letter to reflect the specific responsibilities and skills mentioned in the job description. Use keywords from the listing to show that you are a perfect fit for the Match Day Response Stewards position.
How to prepare for a job interview at Upload Security Ltd
✨Showcase Your Interpersonal Skills
Since the role involves working closely with the public, it's crucial to demonstrate your excellent interpersonal skills during the interview. Share examples of how you've successfully interacted with customers or resolved conflicts in the past.
✨Highlight Relevant Experience
Make sure to discuss any previous experience you have working at a football ground or in similar environments. This will show that you understand the unique challenges and dynamics of such settings.
✨Emphasise Your SIA Licence
As holding an SIA Licence is a key requirement, be prepared to talk about your training and how it has equipped you to handle security situations effectively. Mention any specific scenarios where your training helped you maintain safety.
✨Demonstrate Your Conflict Management Skills
Prepare to discuss how you would approach conflict management. Use real-life examples to illustrate your ability to de-escalate tense situations and ensure crowd safety, which is vital for this role.
