Solution Analyst / Business Analyst

UK Office
Wythenshawe, Manchester, GBR M22 5WB, GBR

Description

At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like you?

We’relooking for an analytical,commercially-mindedSolutionAnalyst to serve as the front end of our solution innovation engine. In this role,you'lltransform market signals, partner feedback, win/loss insights, install-baseopportunities, and commercial ideas into structured, actionable solution requirements.You'llown the quality of the problem definition before any solution development begins.

You are the bridge between opportunityvalidationand solution creation. Youensureour Solution Innovation team receives clear requirementsandmeasurable acceptance criteria before resources are committed.You'llwork in fast two-week cycles, leverage AI to accelerate discovery and analysis, collaborate closely with partners and internal stakeholders, and play a key role in helping the team rapidlyvalidate, scale, ordropgrowth opportunities.

Take inandvalidateopportunities from partner feedback, win/loss analysis, install-baseintelligence, market trends, and internal stakeholder input.Conduct discovery with partners, customers, and subject matter experts tovalidatereal businessproblems .

Outline solution requirements that clearlydefinethe problem/use case,map the business processes,pain points,requirements,constraints, and acceptance criteria.Ensure every opportunity entering Solution Innovation has sufficient clarity, evidence, and business context.

Bridge business and solution design by partneringwiththeSolution Innovationteamto translate business needs into clear, testable requirementsand support requirement clarification throughout solution design and proof-of-conceptdevelopment.

Capture learningsand improve decisions by g atheringfeedback from pilots, partners, and field teams toidentifyadoption barriers, insights, and opportunities. Feed validated learnings back into future solution opportunities and portfolio decisions.

Operate within fast two-weekcycles leveragingAI and modern research techniques to accelerate discovery and analysis.Help theteam learn quickly,validateefficiently, and focusinvestment onopportunities with the highest growth potential.

Who you are

Requirements

• 4+ years in business analysis , product discovery, solution consulting, ora relatedrole.
• Strong requirements gathering experience, including workshops, interviews, process mapping, and requirements documentation.
• Demonstrated experience translating business needs into structured, actionable requirements.
• Strong analytical skills with experience interpreting commercial, operational, or market data.
• Comfortable using AI-powered research, analysis, and productivity tools.

Desired skills

• You'renaturally curious: you enjoy understanding why customers and partners behave the way they do.
• You'restructured and detail-oriented: you bring clarity to ambiguity and create requirements that enable teams to move quickly.
• You'rean excellent communicator: you can work effectively with executives, technical teams, marketers, and partner-facing teams alike.
• You'rehighly organized and effective in a remote environment across multiple teams and time zones.

Upland Software (Nasdaq: UPLD) is the intelligence layer that unifies and contextualizes enterprise knowledge, content, and data, turning isolated information into actionable outcomes for every human and agent. More than 1,100 enterprise customers rely on Upland's deep domain expertise to unlock the full value of their AI and agent-driven operating models, driving measurable outcomes across customer experience, employee productivity, and regulatory compliance. For more information, visit www.uplandsoftware.com .