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For Companies At a Glance
- Tasks: Lead a team to enhance VIP user engagement and drive revenue growth.
- Company: Uphold, a pioneering fintech company revolutionising on-chain finance.
- Benefits: Competitive salary, performance bonuses, flexible work options, and generous PTO.
- Why this job: Make a real impact in the future of finance while working with high-value clients.
- Qualifications: Experience in account management, especially with high-net-worth clients in fintech.
- Other info: Join a supportive culture that values innovation, teamwork, and diverse perspectives.
The predicted salary is between 43200 - 72000 £ per year.
About Uphold
Uphold is a financial technology company that believes on-chain services are the future of finance. It provides modern infrastructure for on-chain payments, banking and investments. Offering Consumer Services, Business Services and Institutional Trading, Uphold makes pioneering financial services easy and trusted for millions of customers in more than 140 countries. Uphold integrates with more than 30 trading venues, including centralized and decentralized exchanges, to deliver superior liquidity and optimal execution. Uphold never loans out customer assets and is always 100% reserved. The company pioneered radical transparency and uniquely publishes its assets and liabilities every 30 seconds on a public website. Uphold strips away the complexity and lack of transparency to open up Web3 finance for everyone.
Job Summary
The Head of VIP will build and lead a specialized team focused on our top VIP users. This role is pivotal in driving increased revenue, enhancing customer lifetime value (LTV), and improving retention rates by providing personalized service, managing relationships, and creating bespoke offerings tailored to high-value users.
Essential Duties And Responsibilities
- Set the direction for VIP Engagement in the UK and EU markets, ensuring the team focuses on revenue growth, retention, and product adoption.
- Monitor and increase the lifetime revenue of top-tier VIPs through cross-sell/upsell initiatives, improving retention and ensuring long-term loyalty.
- Build a team with direct oversight of VIP Account Managers, setting targets, monitoring performance, and ensuring the team operates with a high level of precision and personalized service.
- Lead initiatives such as the VIP referral program, VIP-only product releases, and elite engagement events.
- Deliver a tailored product and service portfolio for VIPs.
- Regularly analyze VIP user behavior to make data-backed adjustments to engagement strategies.
- Provide regular reports on progress against KPIs, including revenue growth, retention and churn rates, directly to the Chief Growth Officer and other senior stakeholders.
Required Qualifications And Skills
- Intensive experience in account management or client-facing roles, ideally in crypto, fintech or digital assets industries.
- Direct experience in dealing with and managing high-value customer segments.
- Proven track record of building and maintaining trusted relationships with high-net-worth or high-volume clients.
- Strong background in relationship management and personalized engagement strategies.
- Advanced analytical skills with the ability to interpret complex data and derive actionable insights.
- Proven ability to develop and manage high-value customer relationships.
- Experience in leading high-impact projects and managing teams.
- Excellent communication skills in English.
What We Offer
- Innovation and Impact: Contribute to pioneering projects in a dynamic and challenging environment.
- Competitive Compensation: Performance bonuses, and comprehensive benefits on top of a competitive salary.
- Strong Company Culture: Thrive in a supportive, collegiate environment with values of integrity, teamwork, accountability, and excellence.
- Global Collaboration: Participate in regular updates, strategy sessions, and networking opportunities across the group.
- Development Opportunities: Access training and mentorship programs.
- Flexibility: Enjoy options to work from home, other locations, or adjust your hours.
- Inclusive Environment: Value and respect diverse perspectives.
Our Benefits
- Annual bonus program based on individual, team and company performance.
- Home office stipend for a productive setup.
- Generous PTO, healthcare, and employee assistance programs.
- Engaging events and celebrations.
- Well-stocked office kitchen with a foodie culture.
Join us to grow, innovate, and contribute meaningfully. Be part of our talented team! Visit our careers page for more exciting opportunities, if this role isn’t the perfect fit.
EEOC Employer
We’re proud to be an Equal Opportunity Employer and we celebrate our employees' differences, including race, color, religion, gender identity, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, and any other protected classes. Difference makes us stronger and better - together.
Head of VIP Engagement employer: Uphold
Contact Detail:
Uphold Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of VIP Engagement
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech and crypto space. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for VIP engagement shine through. Share your ideas on how to enhance customer relationships and retention. Remember, they want to see how you can bring value to their team!
✨Tip Number 3
Do your homework! Research Uphold and its unique approach to financial services. Be ready to discuss how your experience aligns with their mission of transparency and customer-centric service. This will show you’re genuinely interested and prepared.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Uphold. Don’t miss out on this opportunity!
We think you need these skills to ace Head of VIP Engagement
Some tips for your application 🫡
Show Your Passion for Fintech: When you're writing your application, let your enthusiasm for fintech and on-chain services shine through. We want to see that you’re not just looking for a job, but that you genuinely care about the future of finance and how you can contribute to it.
Tailor Your Experience: Make sure to highlight your experience in account management or client-facing roles, especially if it's in crypto or fintech. We love seeing how your background aligns with our mission, so don’t hold back on those relevant achievements!
Be Data-Driven: Since this role involves analysing VIP user behaviour, sprinkle in some examples of how you've used data to drive decisions in your past roles. We appreciate candidates who can turn numbers into actionable insights, so show us what you've got!
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore other exciting opportunities with us!
How to prepare for a job interview at Uphold
✨Know Your VIPs
Before the interview, dive deep into understanding what makes a VIP user tick at Uphold. Familiarise yourself with their needs, preferences, and pain points. This will help you demonstrate your ability to build and maintain trusted relationships with high-value clients.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive engagement strategies in the past. Bring examples of how you've interpreted complex data to make actionable insights that improved customer retention or revenue growth. This will highlight your advanced analytical skills.
✨Demonstrate Leadership Experience
Since this role involves building and leading a team, share specific instances where you've successfully managed teams or high-impact projects. Talk about how you set targets, monitored performance, and ensured precision in service delivery to high-value customers.
✨Engage with Their Vision
Uphold is all about transparency and innovation in finance. Make sure to express your enthusiasm for their mission and how you can contribute to pioneering projects. Discuss any ideas you have for enhancing VIP engagement that align with their values and goals.
