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- Tasks: Lead and motivate a team while ensuring top-notch customer service.
- Company: Join Upham Inns, a growing collection of premium pubs in Southern England.
- Benefits: Enjoy flexible shifts, discounts on meals and accommodation, and a free lifestyle card.
- Why this job: Be part of a passionate team in a vibrant pub atmosphere with growth opportunities.
- Qualifications: Must be 18+, have bar/restaurant experience, and excellent communication skills.
- Other info: Participate in ongoing training and development while enjoying service awards and birthday gifts.
If you are looking for a new challenge in a growing business, then read on!
What's in it for you?
- Up to £13.00 per hour plus a share of Tronc
- Flexible shift patterns
- Up to 33% off meals taken off duty for you and up to 6 guests
- 33% off our hotel accommodation & 20% for Friends and Family
- Development program with a clear pathway to General Manager
- Access to the lifestyle card - which will provide you with instant access to over 5,000 discounts across all aspects of their lifestyle.
- Service Awards
- A Birthday Gift
- Refer a friend and Chef recruitment incentives of up to £1000
Shift Supervisor Requirements:
- Have a proven track record of bar & restaurant experience
- Be at least 18 years of age due to licensing laws
- You’ll be a great communicator
- You’ll have great decision-making skills
- You should be confident
- You’ll need to be organised
- General knowledge of food, wine and beer
- Have the Right to work in the UK
- Willingness to work a flexible schedule, including weekends and holidays
Shift Supervisor Responsibilities:
- Take responsibility for teamwork, leading and motivating team members
- Hold pre-session briefings as and when appropriate and make sure the team are fully briefed and trained on any new amended food and drink products, and any promotional activity
- Assist in implementing and driving promotional activities
- Support and coach team members to upsell
- Deal with any issues that arise during each shift promptly and professionally, seeking advice from the general manager where necessary
- Lead by example to ensure that the highest possible levels of customer service are delivered by team members at all times
- Liaise with other departments including kitchen and door teams in the business to ensure every customer experiences a consistent level of service
- Assist the General and Assistant Managers as and when necessary to make the business run effectively and efficiently
- Participate in ongoing training and development
- Must have an eagerness to take advantage of new opportunities
- Learning different skills
As a Front of House Team Leader, you will need to be able to demonstrate passion and energy to develop team members resulting in focused customer service and exceptional standards.
What do we do?
We own a collection of beautiful and individual premium pubs across Southern England. Our pubs are in idyllic settings in country villages and towns, where we are proud to be the quality local of the area, serving high quality fresh pub food in a cozy pub ambience. Most of our pubs have some charming bedrooms as well. New to our growing family is Harper's Steakhouse, a new premium American Steakhouse brand that we started rolling out last year.
It's an exciting time to join us! Upham Inns is growing, and we want you to grow with us and be part of our success. We’ve been busy investing in our business and we are seeing some great results. So, we want to continue to grow our pub family and we are looking to recruit passionate people into our team.
We are looking for great people to join us. Our company is big enough to support you but small enough to care about your individual needs. We are a friendly, hands-on team who have a passion for running great pubs. We are always on the lookout for like-minded people who have the desire to work and grow with us.
Shift Supervisor employer: Upham Inns
Contact Detail:
Upham Inns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Supervisor
✨Tip Number 1
Familiarise yourself with the specific values and culture of Upham Inns. Understanding their commitment to quality service and community involvement can help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight your leadership skills and experience in motivating teams. Be prepared to share specific examples of how you've successfully led a team in a bar or restaurant setting, as this will demonstrate your capability to take on the Shift Supervisor role.
✨Tip Number 3
Research common challenges faced in the hospitality industry, particularly in pubs and restaurants. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Upham Inns if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
We think you need these skills to ace Shift Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your bar and restaurant experience, as well as any leadership roles you've held. Emphasise your communication skills and decision-making abilities, as these are key for the Shift Supervisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your eagerness to lead a team. Mention specific examples of how you've motivated team members or handled challenges in previous roles.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and knowledge of food, wine, and beer. This will demonstrate that you have the necessary expertise to excel in the position.
Show Enthusiasm for Growth: Express your interest in the development programme and your desire to progress within the company. Mention any relevant training or certifications you have completed that align with the role's responsibilities.
How to prepare for a job interview at Upham Inns
✨Showcase Your Experience
Make sure to highlight your bar and restaurant experience during the interview. Be prepared to discuss specific situations where you demonstrated leadership, decision-making, and customer service skills.
✨Demonstrate Communication Skills
As a Shift Supervisor, great communication is key. Practice articulating your thoughts clearly and confidently. You might be asked how you would handle team briefings or resolve conflicts, so think of examples to share.
✨Know the Menu
Familiarise yourself with the food, wine, and beer offerings at the establishment. Being knowledgeable about the menu will not only impress your interviewers but also show your enthusiasm for the role.
✨Express Your Passion for Development
Upham Inns values growth and development. Share your eagerness to learn new skills and take on challenges. Discuss any previous training or development experiences that have helped you in your career.
