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- Tasks: Lead and motivate the front of house team to deliver exceptional customer service.
- Company: Join a growing collection of premium pubs in beautiful Southern England.
- Benefits: Earn up to £13.00 per hour, enjoy discounts, and access a free lifestyle card.
- Why this job: Be part of an exciting growth journey and develop your career in hospitality.
- Qualifications: Restaurant experience, great communication skills, and a passion for customer service.
- Other info: Flexible shifts, ongoing training, and opportunities for career advancement.
The predicted salary is between 11 - 13 £ per hour.
If you are looking for a new challenge in a growing business, then read on!
What’s in it for you?
- Up to £13.00 per hour plus a share of Tronc
- Flexible shift patterns
- Up to 33% off meals taken off duty for you and up to 6 guests
- 33% off our hotel accommodation & 20% for Friends and Family
- Development program with a clear pathway to General Manager
- Access to the lifestyle card – which will provide you with instant access to over 5,000 discounts across all aspects of your lifestyle
- Service Awards
- A Birthday Gift
- Refer a friend and Chef recruitment incentives of up to £1000
Front Of House Team Leader Requirements
- Have a proven track record of restaurant experience
- Be at least 18 years of age due to licensing laws
- You’ll be a great communicator
- You’ll have great decision‑making skills
- You should be confident
- You’ll need to be organised
- General knowledge of food, wine and beer
- Have the Right to work in the UK
- Willingness to work a flexible schedule, including weekends and holidays
Front Of House Team Leader Responsibilities
- Take responsibility for teamwork, leading and motivating team members
- Hold pre-session briefings as and when appropriate and ensure the team are fully briefed and trained on any new amended food and drink products, and any promotional activity
- Assist in implementing and driving promotional activities
- Support and coach team members to upsell
- Deal with any issues that arise during each shift promptly and professionally, seeking advice from the general manager where necessary
- Lead by example to ensure that the highest possible levels of customer service are delivered by team members at all times
- Liaise with other departments including kitchen and door teams in the business to ensure every customer experiences a consistent level of service
- Assist the General and Assistant Managers as and when necessary to make the business run effectively and efficiently
- Participate in ongoing training and development
- Must have an eagerness to take advantage of new opportunities
- Learning different skills
As a Front of House Team Leader, you will need to be able to demonstrate passion and energy to develop team members resulting in focused customer service and exceptional standards.
What do we do?
We own a collection of beautiful and individual premium pubs across Southern England. Our pubs are in idyllic settings in country villages and towns, where we are proud to be the quality local of the area, serving high quality fresh pub food in a cozy pub ambience. Most of our pubs have some charming bedrooms as well. New to our growing family is Harper’s Steakhouse, a new premium American Steakhouse brand that we started rolling out last year. It’s an exciting time to join us! Upham Inns is growing, and we want you to grow with us and be part of our success. We’ve been busy investing in our business and we are seeing some great results. So, we want to continue to grow our pub family and we are looking to recruit passionate people into our team. We are looking for great people to join us. Our company is big enough to support you but small enough to care about your individual needs. We are a friendly, hands‑on team who have a passion for running great pubs. We are always on the lookout for like‑minded people who have the desire to work and grow with us.
Front of House Team Leader employer: Upham Inns
Contact Detail:
Upham Inns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Leader
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Upham Inns. Understand their values, their pubs, and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! As a Front of House Team Leader, you'll need to be a great communicator. Try role-playing common scenarios with a friend or family member to build your confidence and ensure you're ready to handle any situation that comes your way.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experience where you've led a team or resolved conflicts. Be ready to share these stories during your interview to demonstrate that you can motivate and support your future team members.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our growing family. By applying directly, you’ll have a better chance of standing out and getting noticed by our hiring team. Plus, it shows you're keen to be part of our journey!
We think you need these skills to ace Front of House Team Leader
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for the hospitality industry shine through. We want to see that you’re excited about the role and ready to lead a team with energy and enthusiasm!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in restaurants or pubs. We love seeing how your past roles have prepared you for this Front of House Team Leader position, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Upham Inns!
How to prepare for a job interview at Upham Inns
✨Know Your Stuff
Make sure you brush up on your knowledge of food, wine, and beer. Being able to discuss menu items confidently will show that you're serious about the role and can lead by example.
✨Show Your Leadership Skills
Prepare examples of how you've motivated and led a team in the past. Think about specific situations where you’ve dealt with challenges or helped team members improve their performance.
✨Communicate Clearly
Practice your communication skills before the interview. You’ll need to demonstrate that you can convey information effectively, especially when briefing your team or liaising with other departments.
✨Be Ready for Scenarios
Expect situational questions that assess your decision-making skills. Think about how you would handle common issues that arise in a busy pub environment and be ready to share your thought process.
