At a Glance
- Tasks: Lead and inspire the front-of-house team while overseeing operations.
- Company: Join Upham Inns, a growing group of premium pubs in beautiful Southern England.
- Benefits: Enjoy flexible shifts, discounts on meals and accommodation, and a competitive salary.
- Other info: Opportunities for development and exciting new ventures like Harper’s Steakhouse await!
- Why this job: Be part of a passionate team dedicated to high-quality service and personal growth.
- Qualifications: Solid experience in hospitality with proven leadership and financial skills required.
The predicted salary is between 36000 - 60000 £ per year.
The Deputy Manager will oversee front‑of‑house operations, ensuring high standards of service, profit and guest satisfaction. They will work closely with the General Manager to drive excellence across the premises.
Benefits
- Up to £34,000 per annum plus a share of Tronc (up to £5,000 per year)
- Flexible shift patterns
- Up to 33% off meals taken off duty for you and up to 6 guests
- Up to 33% off hotel accommodation & 20% for Friends and Family
- Development program with a clear pathway to General Manager
- Access to the lifestyle card – instant access to over 5,000 discounts across all aspects of lifestyle (100% free benefit)
- Service Awards
- A Birthday Gift
- Refer a friend and Chef recruitment incentives of up to £1,000
Deputy Manager Requirements
- Solid experience in a similar role, with a proven track record of leading and delivering
- Restaurant/Hospitality experience
- Track record of leading teams to success
- Strong financial skills – able to manage audits, due diligence
- Ability to manage budgets, labour controls and forecasting
- Strong commercial acumen to drive sales and deliver business results
- Excellent problem‑solving skills and ability to think quickly
- Great communication skills to lead, inspire a team and delight guests
- Right to work in the UK
Deputy Manager Responsibilities
- Lead and inspire the performance of the FOH team
- Full responsibility for overseeing all aspects of the operation and performance: people, guest, sales, profit, operations, health and safety, property
- Ensure Upham Inns standards are maintained and restaurant performance delivers targets through a people‑first, guest‑obsessed, operational excellence strategy
- Support the General Manager in driving and delivering excellence throughout all aspects of the premises
- Serve as a role model and guide training and development within the team
Deputy General Manager employer: Upham Inns
Upham Inns is an exceptional employer, offering a vibrant work culture where team members are valued and supported in their professional growth. With competitive salaries, flexible shift patterns, and a comprehensive development programme leading to General Manager roles, employees enjoy numerous benefits including substantial discounts on meals and accommodation, as well as access to a lifestyle card with thousands of discounts. Join us in our beautiful country pubs and be part of a passionate team dedicated to delivering outstanding service and creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager
✨Tip Number 1
Familiarise yourself with Upham Inns' values and culture. Understanding what makes our pubs unique will help you align your leadership style with our People-first, Guest-obsessed approach, which is crucial for the Deputy General Manager role.
✨Tip Number 2
Network within the hospitality industry, especially with those who have experience in similar roles. Engaging with current or former employees can provide insights into the company culture and expectations, giving you an edge during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams and managed operations in previous roles. Highlighting your problem-solving skills and financial acumen will demonstrate your capability to drive sales and manage budgets effectively.
✨Tip Number 4
Showcase your passion for the hospitality industry during your interactions with us. Whether it's through your enthusiasm in conversations or your knowledge about current trends, displaying genuine interest can set you apart from other candidates.
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in restaurant or hospitality management. Emphasise your leadership skills and any financial management experience, as these are crucial for the Deputy General Manager role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the hospitality industry and your understanding of Upham Inns' values. Mention specific examples of how you've led teams and driven sales in previous roles.
Highlight Problem-Solving Skills:In your application, provide examples of how you've successfully solved problems in a fast-paced environment. This will demonstrate your quick thinking and ability to manage challenges effectively.
Showcase Communication Skills:Since strong communication is key for this role, include instances where you've inspired or motivated a team. Highlight any training or development initiatives you've led to show your commitment to team growth.
How to prepare for a job interview at Upham Inns
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to demonstrate your ability to lead and inspire teams. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved team performance.
✨Understand Financial Management
Since strong financial skills are crucial for this role, brush up on your knowledge of budgets, audits, and forecasting. Be ready to discuss how you've managed finances in previous positions and how you can apply that experience to drive sales and profitability.
✨Emphasise Problem-Solving Abilities
The hospitality industry often presents unexpected challenges. Think of specific instances where you quickly solved a problem or made a critical decision under pressure. This will show your quick thinking and adaptability.
✨Align with Company Values
Familiarise yourself with Upham Inn's values and mission. During the interview, express how your personal values align with theirs, particularly their focus on a people-first and guest-obsessed approach. This will demonstrate your commitment to their culture.
