At a Glance
- Tasks: Be the friendly voice managing guest bookings and enquiries across our charming pubs.
- Company: Upham Inns offers a vibrant hospitality experience with boutique bedrooms and delightful dining.
- Benefits: Enjoy weekly pay, discounts for friends and family, and flexible shifts to fit your lifestyle.
- Other info: Full training provided to help you excel in this exciting role.
- Why this job: Join a dynamic team where your customer care skills can shine and make every guest feel special.
- Qualifications: No prior experience needed; just bring your positive attitude and love for helping others!
The predicted salary is between 22000 - 37000 £ per year.
Central Reservations Assistant – The Voice Behind Great Stays & Dining
Location: Office above the Wheelwrights Arms
Hours: Part-time | 7-day availability | 9am–8pm shifts | Evenings & weekends | Holiday cover
We’re on the hunt for a vibrant, detail-driven Reservations Assistant to join our Central Reservations Team – the heartbeat of guest bookings across our charming pubs and boutique bedrooms.
If you're passionate about delivering stand-out service from behind the scenes and thrive in a fast-paced, people-focused environment, this is your moment.
What You'll Be Doing
- Be the friendly voice and quick-thinking brain behind all guest enquiries – phone and online.
- Manage restaurant and bedroom bookings across our pubs and inns using our reservation platforms.
- Cross-sell experiences and recommend the perfect spot – whether it's a cosy corner or a romantic stay.
- Work hand-in-hand with our pub managers to deliver seamless guest journeys.
- Make every guest feel like a VIP – before they even walk through the door.
- Receive full training to help you shine in your role.
A Bit About You
You’re the kind of person who loves making people’s day – even from behind a screen or phone line. You're organised, proactive, and take pride in the little details that make a big difference.
What Makes You Tick
- Experience in hospitality or a reservations-based role
- Excellent communication skills (you’re a natural on the phone!)
- A positive, can-do attitude and love for customer care
- Cool under pressure and able to juggle tasks with a smile
- Team player who enjoys collaboration and connection
- Comfortable navigating booking systems (training provided)
Perks & Benefits
- Weekly pay – because who wants to wait?
- 30% friends & family discount across all pubs – up to 6 people!
- Discounted stays in our Charming Bedroom collection
- Exclusive online perks – deals, discounts & rewards
- Flexible shifts to work around your life
- Pension scheme to plan ahead
If you’re ready to bring your personality, professionalism, and passion for hospitality to the team, hit apply and join us in making every booking something special.
#J-18808-LjbffrCustomer Services Advisor in Havant employer: Upham Inns
Upham Inns is an exceptional employer that prioritises employee growth and development within a vibrant and supportive work culture. Located in the picturesque Swanbourne, we offer competitive benefits and a collaborative environment where your leadership skills can shine, making a meaningful impact on guest experiences while advancing your career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Havant
✨Tip Number 1
Familiarise yourself with the hospitality industry, especially the specific services offered by Upham Inns. Understanding their unique selling points will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your phone communication skills. Since this role involves being the friendly voice for guests, try role-playing scenarios with friends or family to enhance your confidence and clarity on the phone.
✨Tip Number 3
Showcase your organisational skills by preparing a mock booking system. This could be as simple as managing a list of fictional reservations, which will demonstrate your ability to handle multiple tasks efficiently.
✨Tip Number 4
Network with current or former employees of Upham Inns on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Customer Services Advisor in Havant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service or hospitality. Emphasise skills like communication, organisation, and your ability to work under pressure, as these are key for the Customer Services Advisor role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer care and your proactive attitude. Mention specific examples of how you've made a positive impact in previous roles, especially in fast-paced environments.
Showcase Your Personality:Since this role requires a vibrant personality, let your character shine through in your application. Use a friendly tone and express your enthusiasm for making guests feel special, even from behind a screen or phone line.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Upham Inns
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping others during the interview. Share specific examples of how you've gone above and beyond to make someone's day, as this role is all about delivering exceptional service.
✨Demonstrate Your Communication Skills
Since you'll be the friendly voice behind guest enquiries, practice clear and confident communication. You might want to prepare a few scenarios where you successfully handled customer queries or complaints, showcasing your ability to connect with people.
✨Highlight Your Organisational Skills
Being detail-oriented is crucial in this role. Discuss how you manage multiple tasks effectively, especially in a fast-paced environment. Consider sharing a time when your organisational skills led to a positive outcome for a customer.
✨Familiarise Yourself with Booking Systems
Even though training will be provided, showing that you have a basic understanding of reservation systems can set you apart. Research common booking platforms used in hospitality and mention any relevant experience you have with similar systems.
