At a Glance
- Tasks: Lead a pub, create welcoming experiences, and inspire your team.
- Company: Join the Upham Inns family, a growing and caring hospitality business.
- Benefits: Competitive salary, flexible shifts, discounts, and award-winning training.
- Other info: Join a supportive family culture with excellent career development opportunities.
- Why this job: Shape your own pub culture and be part of an exciting growth story.
- Qualifications: 2+ years as a General Manager in hospitality with a people-first approach.
The predicted salary is between 36000 - 60000 £ per year.
Join the Upham Inns Family and Make Your Mark. An exciting new chapter is underway at Upham Inns. Following recent acquisitions and continued growth across our pub family, we’re expanding our leadership teams and are now looking for exceptional General Managers to help shape our future. This is a rare opportunity to join a business on an upward curve, where investment, ambition, and people come first. Our pubs are growing, our plans are bold, and we’re looking for experienced, people-focused leaders who want the freedom to run a pub their way, the support to succeed, and the chance to grow alongside a company that genuinely cares.
If you’re ready to lead a pub you can be proud of, build a strong team culture, and be part of an exciting growth story, there’s never been a better time to join us. If you’re passionate about people, obsessed with great guest experiences, and ready to take your career to the next level with an award-winning company, this could be your next exciting chapter.
What’s in it for you?
- Competitive salary to discuss at interview, plus Tronc and bonus potential
- Flexible shifts – balance matters
- Up to 50% off food when dining with up to 6 guests
- 33% off hotel stays across our collection
- Award-winning training
- Wage streaming service – access your pay when you need it
- Salary Extras Portal – discounts at Asda, Aldi, B&Q, H&M, Clarks, Tesco & more, plus Cycle2Work Service
- Awards & Birthday Gift – because you matter
- £1,000 refer-a-friend & chef recruitment incentives
About the Role
Being a General Manager with us is about far more than running a pub. It’s about creating a place where people feel genuinely welcome, from the moment they book to the moment they leave with a smile. You’ll take full ownership of the guest journey, lead from the front, and build a business you’re truly proud of.
General Manager Responsibilities
- Overall management of the pub, ensuring company procedures and brand standards are met
- Lead by example with a hands-on approach to training, coaching, and development
- Build strong community connections to drive loyalty, reputation, and repeat business
- Inspire a culture of great food and exceptional service
- Full responsibility for health & safety across guests, team, and visitors
- Act as DPS, ensuring full compliance with licensing standards
- Oversee ordering, stock control, and wastage management
- Produce team rotas at least two weeks in advance, aligned to labour budgets
- Manage financial performance including P&L, sales, and labour control.
What We’re Looking For
You’ll be someone who brings energy, leadership, and heart to everything you do:
- At least 2 year’s experience as a General Manager in a gastro-style pub, or a proven track record across hospitality concepts
- A consistent, people-first approach to delivering outstanding guest service
- A confident leader who motivates and develops high-performing teams
- Passionate about hospitality and exceptional standards
- Organised, proactive, reliable, and commercially aware
- Comfortable working up to 48 hours per week, including evenings, weekends, and bank holidays
- Strong financial understanding, including P&L and labour budgets
- Right to Work in the UK
Why Join Us?
At the heart of Upham Inns is a strong family culture. When you join us, you’re not simply stepping into a role or joining a team, you’re becoming part of our family. We genuinely care about our people and take great pride in nurturing, supporting, and developing talent at every level. As our business continues to grow and expand, so too do the opportunities for your career.
We take a personal, hands-on approach with each and every member of our team, taking the time to understand your goals, ambitions, and strengths, and helping you to flourish along the way. Whether you already have a deep-rooted passion for hospitality or are looking to take the next exciting step in developing your hospitality career, we could be exactly what you’re looking for.
Our beautiful, cosy country pubs are places where people instantly feel at home. Seriously good food, expertly crafted drinks, and warm, knowledgeable teams create welcoming spaces for every occasion, from a quick after-work drink to a special family celebration. As a General Manager with us, you’ll have the freedom, trust, and support to shape your business, inspire your team, and create something you can be truly proud of. We’re big enough to support your ambitions, yet small enough to care about you as an individual.
It’s an Exciting Time to Join Us
We’re growing, investing, and seeing fantastic results and we want brilliant people to grow with us. If you’re ready to be part of a passionate, people-focused company and help shape the future of our pubs, we’d love to hear from you. Let us be part of your next chapter.
General Manager in Havant employer: Upham Head Office
Upham Inns is an exceptional employer that prioritises its people, offering a supportive family culture where your career can flourish. With competitive salaries, flexible shifts, and generous discounts, we ensure our General Managers have the resources to create memorable guest experiences while enjoying a rewarding work-life balance. Join us in shaping the future of our growing pub family, where your leadership and passion for hospitality will be truly valued.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Havant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Upham Head Office. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Upham Head Office
Don't be shy about reaching out to Upham Head Office directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in Havant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Upham Head Office and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Upham Head Office
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
