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- Tasks: Lead a pub, create welcoming experiences, and inspire your team.
- Company: Join the Upham Inns family, a growing and caring hospitality business.
- Benefits: Competitive salary, flexible shifts, discounts, and award-winning training.
- Why this job: Shape your own pub culture and be part of an exciting growth story.
- Qualifications: 2+ years as a General Manager in hospitality with a people-first approach.
- Other info: Join a supportive family culture with excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join the Upham Inns Family and Make Your Mark. An exciting new chapter is underway at Upham Inns. Following recent acquisitions and continued growth across our pub family, we’re expanding our leadership teams and are now looking for exceptional General Managers to help shape our future. This is a rare opportunity to join a business on an upward curve, where investment, ambition, and people come first. Our pubs are growing, our plans are bold, and we’re looking for experienced, people-focused leaders who want the freedom to run a pub their way, the support to succeed, and the chance to grow alongside a company that genuinely cares.
If you’re ready to lead a pub you can be proud of, build a strong team culture, and be part of an exciting growth story, there’s never been a better time to join us. If you’re passionate about people, obsessed with great guest experiences, and ready to take your career to the next level with an award-winning company, this could be your next exciting chapter.
What’s in it for you?
- Competitive salary to discuss at interview, plus Tronc and bonus potential
- Flexible shifts – balance matters
- Up to 50% off food when dining with up to 6 guests
- 33% off hotel stays across our collection
- Award-winning training
- Wage streaming service – access your pay when you need it
- Salary Extras Portal – discounts at Asda, Aldi, B&Q, H&M, Clarks, Tesco & more, plus Cycle2Work Service
- Awards & Birthday Gift – because you matter
- £1,000 refer-a-friend & chef recruitment incentives
About the Role
Being a General Manager with us is about far more than running a pub. It’s about creating a place where people feel genuinely welcome, from the moment they book to the moment they leave with a smile. You’ll take full ownership of the guest journey, lead from the front, and build a business you’re truly proud of.
General Manager Responsibilities
- Overall management of the pub, ensuring company procedures and brand standards are met
- Lead by example with a hands-on approach to training, coaching, and development
- Build strong community connections to drive loyalty, reputation, and repeat business
- Inspire a culture of great food and exceptional service
- Full responsibility for health & safety across guests, team, and visitors
- Act as DPS, ensuring full compliance with licensing standards
- Oversee ordering, stock control, and wastage management
- Produce team rotas at least two weeks in advance, aligned to labour budgets
- Manage financial performance including P&L, sales, and labour control.
What We’re Looking For
You’ll be someone who brings energy, leadership, and heart to everything you do:
- At least 2 year’s experience as a General Manager in a gastro-style pub, or a proven track record across hospitality concepts
- A consistent, people-first approach to delivering outstanding guest service
- A confident leader who motivates and develops high-performing teams
- Passionate about hospitality and exceptional standards
- Organised, proactive, reliable, and commercially aware
- Comfortable working up to 48 hours per week, including evenings, weekends, and bank holidays
- Strong financial understanding, including P&L and labour budgets
- Right to Work in the UK
Why Join Us?
At the heart of Upham Inns is a strong family culture. When you join us, you’re not simply stepping into a role or joining a team, you’re becoming part of our family. We genuinely care about our people and take great pride in nurturing, supporting, and developing talent at every level. As our business continues to grow and expand, so too do the opportunities for your career.
We take a personal, hands-on approach with each and every member of our team, taking the time to understand your goals, ambitions, and strengths, and helping you to flourish along the way. Whether you already have a deep-rooted passion for hospitality or are looking to take the next exciting step in developing your hospitality career, we could be exactly what you’re looking for.
Our beautiful, cosy country pubs are places where people instantly feel at home. Seriously good food, expertly crafted drinks, and warm, knowledgeable teams create welcoming spaces for every occasion, from a quick after-work drink to a special family celebration. As a General Manager with us, you’ll have the freedom, trust, and support to shape your business, inspire your team, and create something you can be truly proud of. We’re big enough to support your ambitions, yet small enough to care about you as an individual.
It’s an Exciting Time to Join Us
We’re growing, investing, and seeing fantastic results and we want brilliant people to grow with us. If you’re ready to be part of a passionate, people-focused company and help shape the future of our pubs, we’d love to hear from you. Let us be part of your next chapter.
General Manager in Havant employer: Upham Head Office
Contact Detail:
Upham Head Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Havant
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a General Manager role. You never know who might have the inside scoop on an opportunity at Upham Inns or elsewhere.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At Upham Inns, they value people-first leadership, so be ready to share examples of how you've built strong teams and delivered exceptional guest experiences.
✨Tip Number 3
Showcase your passion for hospitality! During interviews, talk about what excites you about creating welcoming spaces and delivering great food and service. Let your enthusiasm shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Upham Inns family.
We think you need these skills to ace General Manager in Havant
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your people-first approach and how you've created memorable guest experiences in the past.
Be Authentic and Personal: We want to get to know the real you! Use a conversational tone in your application and don’t be afraid to share your personal journey in the hospitality industry. This helps us see how you fit into our family culture.
Highlight Your Leadership Skills: As a General Manager, you'll be leading a team, so make sure to showcase your leadership style. Talk about how you've motivated and developed teams in previous roles, and how you plan to inspire your future team with us.
Apply Through Our Website: Ready to take the plunge? We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Upham Head Office
✨Know Your Pub Inside Out
Before the interview, make sure you research Upham Inns thoroughly. Understand their values, the type of guest experience they aim to provide, and their community involvement. This will help you align your answers with what they’re looking for in a General Manager.
✨Showcase Your People Skills
As a General Manager, leading a team is crucial. Be prepared to share specific examples of how you've motivated and developed your teams in the past. Highlight your people-first approach and how it has positively impacted guest experiences and team morale.
✨Demonstrate Financial Acumen
Since financial performance is key, brush up on your understanding of P&L statements and labour budgets. Be ready to discuss how you've managed these aspects in previous roles and how you plan to ensure profitability while maintaining exceptional service standards.
✨Emphasise Your Community Connections
Upham Inns values strong community ties. Think of ways you've built relationships within your local area or how you plan to do so. Discussing your strategies for driving loyalty and repeat business through community engagement will show that you’re a great fit for their culture.
