At a Glance
- Tasks: Be the friendly voice managing guest bookings and enquiries across our charming pubs.
- Company: Join a vibrant team at a company known for great stays and dining experiences.
- Benefits: Enjoy weekly pay, discounts, flexible shifts, and exclusive online perks.
- Other info: Full training provided to help you shine in your role.
- Why this job: Make guests feel special while thriving in a fast-paced, people-focused environment.
- Qualifications: Experience in hospitality or reservations, excellent communication skills, and a positive attitude.
Central Reservations Assistant – The Voice Behind Great Stays & Dining
Location: Office above the Wheelwrights Arms
Hours: Part-time | 7-day availability | 9am–8pm shifts | Evenings & weekends | Holiday cover
We’re on the hunt for a vibrant, detail-driven Reservations Assistant to join our Central Reservations Team – the heartbeat of guest bookings across our charming pubs and boutique bedrooms.
If you're passionate about delivering stand-out service from behind the scenes and thrive in a fast-paced, people-focused environment, this is your moment.
What You'll Be Doing
- Be the friendly voice and quick-thinking brain behind all guest enquiries – phone and online.
- Manage restaurant and bedroom bookings across our pubs and inns using our reservation platforms.
- Cross-sell experiences and recommend the perfect spot – whether it's a cosy corner or a romantic stay.
- Work hand-in-hand with our pub managers to deliver seamless guest journeys.
- Make every guest feel like a VIP – before they even walk through the door.
- Receive full training to help you shine in your role.
A Bit About You
You’re the kind of person who loves making people’s day – even from behind a screen or phone line. You're organised, proactive, and take pride in the little details that make a big difference.
What makes you tick
- Experience in hospitality or a reservations-based role
- Excellent communication skills (you’re a natural on the phone!)
- A positive, can-do attitude and love for customer care
- Cool under pressure and able to juggle tasks with a smile
- Team player who enjoys collaboration and connection
- Comfortable navigating booking systems (training provided)
Perks & Benefits
- Weekly pay – because who wants to wait?
- 30% friends & family discount across all pubs – up to 6 people!
- Discounted stays in our Charming Bedroom collection
- Exclusive online perks – deals, discounts & rewards
- Flexible shifts to work around your life
- Pension scheme to plan ahead
If you’re ready to bring your personality, professionalism, and passion for hospitality to the team, and join us in making every booking something special.
#J-18808-Ljbffr
Customer Services Advisor in Havant employer: Upham Head Office
Join our vibrant team as a Central Reservations Assistant, where you'll be at the heart of creating memorable guest experiences in a charming pub environment. We offer flexible part-time shifts, competitive pay, and a supportive work culture that values your contributions and encourages personal growth. With exclusive discounts and a focus on teamwork, this is an excellent opportunity for those passionate about hospitality to thrive in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Havant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Upham Head Office. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Upham Head Office before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Advisor in Havant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Upham Head Office:Your cover letter is your chance to shine! Tell us why you want to work at Upham Head Office specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Upham Head Office!
How to prepare for a job interview at Upham Head Office
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
