At a Glance
- Tasks: Drive customer success and product activation during renewal and upsell cycles.
- Company: Join a leading cybersecurity firm with a focus on innovation and collaboration.
- Benefits: Enjoy a monthly lifestyle subsidy, generous leave, and a remote working setup.
- Other info: Fully remote work with top-spec hardware and a supportive team culture.
- Why this job: Be the technical expert that helps customers thrive with cutting-edge software solutions.
- Qualifications: 3+ years in a customer-facing technical role with strong sales acumen.
The predicted salary is between 60000 - 80000 £ per year.
A Customer Sales Engineer will act as the primary technical and product expert for the Account Management team, driving customer expansion during renewal and upsell cycles.
What will you do?
- Drive product activation during renewal and expansion cycles, ensuring an excellent experience for existing customers.
- Support customers during trials and proof of concepts of the platform.
- Identify existing pain points, define goals, and influence requirements for additional products.
- Act as the technical point of contact for all support queries during renewal and expansion.
- Assist with security assessments, RFPs, and business cases as required.
- Collaborate to improve the trial/POS experience, identify insights, and develop solutions.
What do we need from you?
- 3+ years in a customer‑facing, post‑sales technical role such as a Sales Engineer or Technical Account Manager.
- Sales acumen: Comfortable in a commercial‑driven environment and effective at partnering with sales and success teams.
- Deep understanding of cybersecurity and GRC landscape (e.g., ServiceNow, Splunk, or similar tools).
- Passion for becoming a deep subject‑matter expert on a complex software platform.
What gives you an edge?
- Strong API knowledge with REST APIs.
- Excellent communicator: Ability to translate complex technical concepts to both technical and non‑technical audiences.
- Structured problem‑solving skills.
- Collaborative mindset working with CSMs, Support, and Product teams.
Benefits
- Monthly lifestyle subsidy.
- WFH set‑up allowance (first 3 months).
- $1,500 USD annual Learning & Development allowance.
- Generous annual leave.
- 18 weeks paid parental leave.
- Personal leave allowance for sick/carer’s leave.
- Fully remote working environment.
- Top‑spec hardware provided.
- Generative AI subsidy.
- Health insurance.
Equal Opportunity Employer: As an Equal Employment Opportunity and affirmative action employer, we consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, or disability status.
Solutions Consultant employer: UpGuard
As a Solutions Consultant at our company, you will thrive in a fully remote working environment that prioritises employee well-being and professional growth. With generous benefits including a monthly lifestyle subsidy, a substantial Learning & Development allowance, and 18 weeks of paid parental leave, we foster a culture of collaboration and innovation, ensuring you have the resources to excel in your role while making a meaningful impact in the cybersecurity landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Consultant
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by understanding the company’s products inside out. Dive into their website, read up on their latest updates, and be ready to discuss how you can drive product activation.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real-life examples where you’ve tackled customer pain points and how you influenced requirements for additional products.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining us.
We think you need these skills to ace Solutions Consultant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Solutions Consultant role. Highlight your experience in customer-facing technical roles and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Technical Skills:Don’t shy away from showcasing your knowledge of cybersecurity and GRC tools like ServiceNow or Splunk. If you’ve got strong API knowledge, make it known! We love seeing candidates who can translate complex concepts into simple terms.
Communicate Clearly:Your written application is your first chance to impress us, so keep it clear and concise. Use straightforward language and structure your thoughts logically. Remember, we’re looking for excellent communicators who can engage both technical and non-technical audiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re genuinely interested in joining StudySmarter!
How to prepare for a job interview at UpGuard
✨Know Your Tech Inside Out
As a Solutions Consultant, you'll need to be the go-to expert on the product. Brush up on your knowledge of cybersecurity and GRC tools like ServiceNow and Splunk. Be ready to discuss how these tools can solve customer pain points and enhance their experience.
✨Showcase Your Sales Acumen
This role is all about driving customer expansion, so highlight your experience in a commercial environment. Prepare examples of how you've successfully partnered with sales teams in the past to achieve upsell goals or improve customer satisfaction.
✨Communicate Clearly and Confidently
You'll need to explain complex technical concepts to various audiences. Practice translating technical jargon into simple terms. Consider doing mock interviews with friends or colleagues to refine your communication skills.
✨Demonstrate Problem-Solving Skills
Structured problem-solving is key in this role. Think of specific challenges you've faced in previous positions and how you approached them. Be prepared to discuss your thought process and the outcomes, as this will show your analytical capabilities.
