At a Glance
- Tasks: Drive customer success and product activation during renewal and upsell cycles.
- Company: Dynamic tech company focused on cybersecurity solutions.
- Benefits: Generous leave, remote work, learning allowance, and top-spec hardware.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Become a subject-matter expert while making a real impact in customer success.
- Qualifications: 3+ years in a technical sales role with strong cybersecurity knowledge.
The predicted salary is between 50000 - 70000 € per year.
A Customer Sales Engineer will act as the primary technical and product expert for the Account Management team, driving customer expansion during renewal and upsell cycles.
What will you do?
- Drive product activation during renewal and expansion cycles, ensuring an excellent experience for existing customers.
- Support customers during trials and proof of concepts of the platform.
- Identify existing pain points, define goals, and influence requirements for additional products.
- Act as the technical point of contact for all support queries during renewal and expansion.
- Assist with security assessments, RFPs, and business cases as required.
- Collaborate to improve the trial/POS experience, identify insights, and develop solutions.
What do we need from you?
- 3+ years in a customer‑facing, post‑sales technical role such as a Sales Engineer or Technical Account Manager.
- Sales acumen: Comfortable in a commercial‑driven environment and effective at partnering with sales and success teams.
- Deep understanding of cybersecurity and GRC landscape (e.g., ServiceNow, Splunk, or similar tools).
- Passion for becoming a deep subject‑matter expert on a complex software platform.
What gives you an edge?
- Strong API knowledge with REST APIs.
- Excellent communicator: Ability to translate complex technical concepts to both technical and non‑technical audiences.
- Structured problem‑solving skills.
- Collaborative mindset working with CSMs, Support, and Product teams.
Benefits
- Monthly lifestyle subsidy.
- WFH set‑up allowance (first 3 months).
- $1,500 USD annual Learning & Development allowance.
- Generous annual leave.
- 18 weeks paid parental leave.
- Personal leave allowance for sick/carer’s leave.
- Fully remote working environment.
- Top‑spec hardware provided.
- Generative AI subsidy.
- Health insurance.
Equal Opportunity Employer
As an Equal Employment Opportunity and affirmative action employer, we consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, or disability status.
Customer Sales Engineer employer: UpGuard
Join a forward-thinking company that prioritises employee well-being and professional growth, offering a fully remote working environment tailored for the Customer Sales Engineer role. With generous benefits such as a monthly lifestyle subsidy, an annual Learning & Development allowance, and extensive parental leave, we foster a collaborative culture where your expertise in cybersecurity can thrive. Our commitment to equal opportunity ensures a diverse and inclusive workplace, making us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge, especially around cybersecurity and GRC tools. We want you to feel confident discussing these topics!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've tackled challenges in previous roles, especially in customer-facing situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Customer Sales Engineer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Sales Engineer role. Highlight your experience in customer-facing technical roles and any relevant sales acumen. We want to see how your skills align with what we need!
Showcase Your Technical Skills:Don’t forget to emphasise your understanding of cybersecurity and GRC tools like ServiceNow or Splunk. If you’ve got strong API knowledge, make that shine through! We love seeing candidates who can translate complex concepts clearly.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity and structure, especially when it comes to problem-solving skills!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at UpGuard
✨Know Your Tech Inside Out
As a Customer Sales Engineer, you'll need to be the go-to expert on the product. Brush up on the technical details of the software platform and any relevant tools like ServiceNow or Splunk. Be ready to discuss how these tools can solve customer pain points during your interview.
✨Showcase Your Sales Acumen
Since this role is in a commercial-driven environment, demonstrate your understanding of sales processes. Prepare examples of how you've successfully partnered with sales teams in the past, especially during renewal and upsell cycles. This will show that you can drive product activation effectively.
✨Communicate Clearly
You’ll need to explain complex technical concepts to both technical and non-technical audiences. Practice simplifying your explanations and think of examples where you've done this before. Clear communication can set you apart from other candidates.
✨Collaborate and Problem-Solve
Highlight your collaborative mindset and structured problem-solving skills. Think of instances where you've worked with Customer Success Managers or Product teams to improve customer experiences. Being able to work well with others is key in this role, so share those stories!
