At a Glance
- Tasks: Handle parking appeals, ensure customer satisfaction, and represent the organisation at tribunal hearings.
- Company: A large public sector organisation with a commitment to excellent customer service.
- Benefits: Flexible remote work, full training, and support provided.
- Other info: Opportunity for professional growth and contribution to process improvements.
- Why this job: Join a growing team and make a difference in customer service while working from anywhere in the UK.
- Qualifications: Experience as a Parking Appeals Officer in London and strong customer service skills.
The predicted salary is between 29700 - 36300 £ per year.
A large public sector organisation is looking for an articulate, knowledgeable, and experienced
Parking Appeals Officer to join their growing team.
You will have a passion for excellent customer service and supplying solutions whilst hitting recovery targets.
You will already have experience in a similar role in London and now with
Working from Home, often you can work this role from anywhere in the UK.
Successful applicants will receive full training AND support to be conducted in person followed by a very flexible offer of
WFH.
- As the successful Parking Appeals Officer, you will be responsible for:
- Responding and processing parking appeals cases in line with company policies & legislation.
- Ensuring parking appeals are answered efficiently hitting Customer reply targets.
- Attending tribunal hearings and representing the organisation in a positive manner.
- Administering the recovery of outstanding debt and hitting collection targets.
- Contributing to ongoing process and policy improvement.
- Ensuring all appeals are handled with the utmost level of customer service and professionalism.
As the new Parking Appeals Officer, you will
- Have experience working as a Parking Appeals Officer/Representations Officer for a London Local Authority.
- You will have a working knowledge o...
Written Appeals officer -Remote in London employer: Upgrade Recruitment Ltd
Join a dynamic and rapidly growing international company in South West London, where you will be part of a supportive and fun work culture that prioritises employee development and progression. With an attractive salary package, outstanding benefits, and the unique opportunity to work on exciting international projects, this role is perfect for those looking to elevate their career in a thriving environment. Experience the chance to travel worldwide while building meaningful relationships with clients and contributing to the company's impressive growth.
StudySmarter Expert Advice🤫
We think this is how you could land Written Appeals officer -Remote in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Upgrade Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Upgrade Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Written Appeals officer -Remote in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Upgrade Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Upgrade Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Upgrade Recruitment Ltd!
How to prepare for a job interview at Upgrade Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
