At a Glance
- Tasks: Provide 2nd line IT support and resolve user incidents on a busy helpdesk.
- Company: Prestigious company in South West London with a dynamic IT support team.
- Benefits: Immediate start, hybrid working after induction, and hands-on experience with cutting-edge technologies.
- Other info: Great opportunity for career growth and skill development in IT.
- Why this job: Join a fast-paced environment and make a real difference in user support.
- Qualifications: Experience in 2nd line IT support and strong knowledge of Microsoft 365.
The predicted salary is between 40000 - 45000 £ per year.
A prestigious company is looking for an immediate start, contractor 2nd Line IT Support Engineer to join a busy IT support team on a temporary basis, supporting users on a busy IT Helpdesk. This role will start w.c. 29th of June, apply today, interview immediately!
You’ll play a key role in resolving incidents, supporting end users, and ensuring systems run smoothly across desktop, cloud, and mobile platforms. Based in South West London, close to tube and rail hubs this role will be on-site during the initial induction period, followed by hybrid working.
The role:
- Provide 2nd line support for Microsoft 365, Windows 11, and end-user technologies
- Administer Microsoft 365 services including Exchange Online, Teams, and user management
- Support email services (mailboxes, shared mailboxes, distribution lists, and basic mail flow) and troubleshooting Outlook issues
- Support Microsoft Teams (chat, meetings, calling, and team/channel management)
- Assist users with Microsoft Word, Excel, and PowerPoint issues
- Provide desktop support across Windows 11 environments
- Deliver remote support using tools such as Quick Assist
- Log, update, and resolve incidents through an IT service desk/ticketing system
- Support mobile devices (iOS/Android), including Outlook and Teams setup
- Ensure adherence to security best practices, including MFA and data protection
The successful candidate will ideally have:
- Proven 2nd line IT support experience in a Microsoft 365 environment
- Strong knowledge of Exchange Online, Outlook, and Teams administration
- Experience supporting Windows 11 and Microsoft Office applications
- Familiarity with ITSM / ticketing systems and incident management processes
- Experience providing remote user support
- Good understanding of IT security principles, including MFA and data protection
IT Support Engineer - 2nd Line - Immediate Start in London employer: Upgrade Recruitment Ltd
Join a prestigious company in South West London as an IT Support Engineer, where you'll be part of a dynamic and supportive IT team dedicated to delivering exceptional service. With a strong emphasis on employee growth and development, this role offers the unique advantage of hybrid working after the initial induction period, allowing for a balanced work-life experience. Enjoy the convenience of being close to major transport links while contributing to a collaborative work culture that values innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - 2nd Line - Immediate Start in London
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Upgrade Recruitment Ltd that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Support Engineer - 2nd Line - Immediate Start in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Upgrade Recruitment Ltd, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Upgrade Recruitment Ltd can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Upgrade Recruitment Ltd will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Upgrade Recruitment Ltd
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Upgrade Recruitment Ltd. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Upgrade Recruitment Ltd.
