At a Glance
- Tasks: Provide 2nd line IT support and resolve user incidents on a busy helpdesk.
- Company: Prestigious company with a dynamic IT support team.
- Benefits: Immediate start, hybrid working after induction, and hands-on experience.
- Other info: Located in South West London, close to transport links.
- Why this job: Kickstart your IT career and make a real difference in user support.
- Qualifications: Experience with Microsoft 365, Windows 11, and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
A prestigious company is looking for an immediate start contractor 2nd Line IT Support Engineer to join a busy IT support team on a temporary basis, supporting users on a busy IT Helpdesk. This role will start w.c. 29th of June. You’ll play a key role in resolving incidents, supporting end users, and ensuring systems run smoothly across desktop, cloud, and mobile platforms. Based in South West London, close to tube and rail hubs, this role will be on-site during the initial induction period, followed by hybrid working.
The role:
- Provide 2nd line support for Microsoft 365, Windows 11, and end-user technologies
- Administer Microsoft 365 services including Exchange Online, Teams, and user management
- Support email services (mailboxes, shared mailboxes, distribution lists, and basic mail flow) and troubleshooting Outlook issues
- Support Microsoft Teams (chat, meetings, calling, and team/channel management)
- Assist users with Microsoft Word, Excel, and PowerPoint issues
- Provide desktop support across Windows 11 environments
- Deliver remote support using tools such as Quick Assist
- Log, update, and resolve incidents through an IT service desk/ticketing system
- Support mobile devices (iOS/Android)
IT Support Engineer - 2nd Line - Immediate Start employer: Upgrade Recruitment Ltd
Join a prestigious company that values its employees and fosters a collaborative work culture in South West London. With a focus on professional growth, you will have access to ongoing training and development opportunities while enjoying the convenience of hybrid working arrangements after your initial induction. The supportive environment and proximity to transport links make this an excellent place for IT professionals seeking meaningful and rewarding employment.
