At a Glance
- Tasks: Handle customer queries and complaints while mentoring junior staff in a dynamic travel environment.
- Company: Award-winning luxury travel company with a focus on employee development.
- Benefits: Competitive salary, discounted travel, hybrid work, and world-class training.
- Other info: Enjoy beautiful offices in South West London with great transport links and local amenities.
- Why this job: Join a passionate team and elevate your career in the exciting travel industry.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 28000 - 30000 £ per year.
Do you have a passion for travel? Do you want to work for an award-winning company that offers world-class training and discounted travel? A luxury travel company is looking for an experienced Senior Customer Service Executive to join their team!
This is a permanent hybrid position paying £28,000 – £30,000 p.a. plus great benefits which can be discussed on application.
You’ll be processing written complaints, dealing with customers and using your excellent knowledge of ABTA regulations and arbitration proceedings to act as a ‘point of escalation’ for the team, while mentoring junior members of staff.
This is a hybrid role, working 2 days per week from home and 3 days per week in the office. This is a great job for an experienced travel professional with a charismatic and empathetic nature and great communication skills, who may be looking to make the next upwards step in their career.
You’ll be working in one of the best and well-regarded travel businesses around, further developing your skills and working in a business that values what you can bring to the team and what they can bring to you for development and career progression.
Based in beautiful offices in South West London, well connected to public transport, close to shops, great pubs and restaurants with great routes for a lunchtime walk - perfect.
Customer Service Executive ( Travel) employer: Upgrade Recruitment Ltd
Join a luxury travel company that not only values your passion for travel but also invests in your professional growth through world-class training and mentorship opportunities. With a hybrid working model, you can enjoy the flexibility of working from home while being part of a vibrant team in beautiful South West London, surrounded by excellent amenities and transport links. This is an ideal environment for experienced travel professionals looking to elevate their careers in a supportive and dynamic workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive ( Travel)
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for a Customer Service Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of ABTA regulations and arbitration proceedings, as these will likely come up. Practice answering common interview questions and think about how your experience aligns with the role.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your charismatic and empathetic nature shine through. They’re looking for someone who can connect with customers, so be yourself and let your passion for travel come across.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job, and applying directly can sometimes give you an edge. Plus, it shows you’re serious about joining our award-winning team!
We think you need these skills to ace Customer Service Executive ( Travel)
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel shine through! Share any personal experiences or adventures that highlight your enthusiasm and knowledge of the industry. We want to see how your passion aligns with our award-winning company.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight your experience in customer service, especially in travel, and mention your understanding of ABTA regulations. This will show us that you’re the perfect fit for our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the travel industry. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and quick to do!
How to prepare for a job interview at Upgrade Recruitment Ltd
✨Know Your Travel Stuff
Brush up on your knowledge of ABTA regulations and arbitration proceedings. Being able to discuss these confidently will show that you’re not just passionate about travel, but also well-versed in the industry standards.
✨Showcase Your Empathy
As a Customer Service Executive, empathy is key. Prepare examples of how you've handled difficult customer situations in the past. This will demonstrate your ability to connect with customers and resolve issues effectively.
✨Prepare for Role-Specific Scenarios
Think about potential scenarios you might face in this role, such as processing complaints or mentoring junior staff. Practising your responses will help you feel more confident during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
