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- Tasks: Be the voice of Updoc, ensuring customers have an amazing experience every day.
- Company: Join a dynamic team at Updoc, reshaping the future of healthcare in Australia.
- Benefits: Enjoy unlimited medical consultations, daily gourmet lunches, and a focus on wellness.
- Why this job: Make a real impact in healthcare while working with top talent from global tech giants.
- Qualifications: Some experience in customer service or project work; passion for solving challenges is key.
- Other info: Experience a collaborative culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Hey, I’m Greg, Head of Operations here at Updoc. I’ve been building tech and operations for over a decade, and let me tell you—there’s nothing quite like working on something that genuinely changes lives. Everyone has their own personal story or stories from friends and families about the overburdened Australian healthcare system. At Updoc, we’re shaping the future of healthcare and we’re looking for a customer experience specialist to join our team and help us build operations and technology that connects patients, doctors, medical professionals, and pharmacies across the country.
Now, this isn’t your average healthcare gig. We’re scrappy, curious, and unapologetically nerdy. Our team comes from some of the best global tech companies—think Canva, Uber, Amazon—but we don’t have room for egos here. We thrive on collaboration, coffee-fuelled debates about healthcare service delivery, behavioural science and the latest technology. We are growing rapidly, we’re profitable and we’re funded by one of the leading investors in Australia - Bailador.
What You’ll Be Doing- Become the voice of the company as you build, motivate and work with a team of healthtech specialists.
- Interacting with customers and external stakeholders daily to ensure they have a great experience, and implement business process engineering.
- Build customer and external stakeholder support processes that can scale to 10x volume and ensure every doctor receives exceptional service.
- Own projects from start to finish. If it breaks, we fix it together (but don’t worry, we’ve got great monitoring).
- You love solving people and process challenges as much as technical problems.
- Some professional experience whether that’s internships or working on a project of your own.
There’s a reason why we were awarded the Best Place to Work in Australia by the AFR:
- The team: We hire the best and brightest people and give you the autonomy to be innovative. This works well because we ensure psychological safety.
- Psychological safety: You’ll feel safe to share your ideas and feedback openly to all areas of the business.
- Updocversity: Our in-house learning program helps you pick up new skills with real structure. Everyone in the company has built an automated workflow, has written some form of code and runs their own SQL queries.
- Office wellness: Benefits including unlimited medical consultations and team building reflection offsites.
- Diversity: 75% per cent of the team are culturally and linguistically diverse.
- Daily two-course lunch: Song, our private chef was formerly the head chef at Canva cooks a rotating main and dessert daily.
Skip the cover letter — we’ll just ask a few short questions to understand your background and get your take on healthcare in Australia. We can’t wait to hear from you. Ready to build the future of healthcare? Need to learn more about the role? Send me a message with your answer to "What’s Updoc?" and we’ll go from there.
Customer Experience Specialist in London employer: Updoc
Contact Detail:
Updoc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist in London
✨Tip Number 1
Get to know Updoc and its mission! Dive into their website and social media to understand their culture and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to clearly articulate why you’re the perfect fit for the Customer Experience Specialist role. Think about your past experiences and how they align with Updoc’s goals—be ready to share specific examples!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences at Updoc and any tips they might have for you. This can give you insider knowledge and make you stand out during the interview process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you message to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Specialist in London
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for customer experience and how you can contribute to our scrappy, nerdy team.
Keep It Relevant: Make sure to tailor your responses to highlight your experience in customer service and problem-solving. We’re looking for someone who can tackle challenges head-on, so share examples that showcase your skills in these areas.
Show Your Curiosity: We love a curious mind! Use your application to demonstrate your interest in healthcare technology and how it can improve lives. Mention any projects or experiences that reflect your eagerness to learn and innovate.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward—just a few short questions to get started!
How to prepare for a job interview at Updoc
✨Know Your Stuff
Before the interview, dive deep into Updoc's mission and values. Understand how they’re reshaping healthcare in Australia. Familiarise yourself with their tech and operations approach, and think about how your experience aligns with their goals.
✨Show Your Curiosity
Updoc values a scrappy and curious mindset. Be ready to discuss how you've tackled challenges in customer experience or tech before. Share specific examples that highlight your problem-solving skills and your passion for innovation.
✨Emphasise Teamwork
Collaboration is key at Updoc. Prepare to talk about your experiences working in teams, especially in fast-paced environments. Highlight instances where you’ve contributed to team success and how you handle feedback and ideas from others.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about Updoc’s future projects or how they foster psychological safety within the team. This shows your genuine interest in the company and its culture.
