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- Tasks: Be the voice of Updoc, ensuring exceptional customer experiences and building scalable support processes.
- Company: Join a scrappy, innovative team shaping the future of healthcare.
- Benefits: Enjoy unlimited medical consultations, daily gourmet lunches, and a focus on wellness.
- Why this job: Make a real impact in healthcare while collaborating with top talent in a supportive environment.
- Qualifications: Some experience in customer service or project work; passion for solving challenges.
- Other info: Embrace psychological safety and continuous learning with Updocversity.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Hey, I’m Greg, Head of Operations here at Updoc. I’ve been building tech and operations for over a decade, and let me tell you—there’s nothing quite like working on something that genuinely changes lives. Everyone has their own personal story or stories from friends and families about the overburdened Australian healthcare system. At Updoc, we’re shaping the future of healthcare and we’re looking for a customer experience specialist to join our team and help us build operations and technology that connects patients, doctors, medical professionals, and pharmacies across the country.
Now, this isn’t your average healthcare gig. We’re scrappy, curious, and unapologetically nerdy. Our team comes from some of the best global tech companies—think Canva, Uber, Amazon—but we don’t have room for egos here. We thrive on collaboration, coffee-fuelled debates about healthcare service delivery, behavioural science and the latest technology. We are growing rapidly, we\\\’re profitable and we\\\’re funded by one of the leading investors in Australia – Bailador
What You’ll Be Doing
- Become the voice of the company as you build, motivate and work with a team of healthtech specialists
- Interacting with customers and external stakeholders daily to ensure they have a great experience, and implement business process engineering
- Build customer and external stakeholder support processes that can scale to 10x volume and ensure every doctor receives exceptional service
- Own projects from start to finish. If it breaks, we fix it together (but don’t worry, we’ve got great monitoring)
About You
- You love solving people and process challenges as much as technical problems
- Some professional experience whether that\’\’s internships or working on a project of your own
There\\\’s a reason why we were awarded the Best Place to Work in Australia by the AFR:
- The team: We hire the best and brightest people and give you the autonomy to be innovative. This works well because we ensure psychological safety
- Psychological safety: You\\\’llfeel safe to share your ideas and feedback openly to all areas of the business
- Updocversity: Our in-house learning program helps you pick up new skills with real structure. Everyone in the company has built an automated workflow, has written some form of code and runs their own SQL queries.
- Office wellness: Benefits including unlimited medical consultations and team building reflection offsites
- Diversity: 75% per cent of the team are culturally and linguistically diverse
- Daily two-course lunch: Song, our private chef was formerly the head chef at Canva cooks a rotating main and dessert daily.
How to Apply
- Skip the cover letter — we\\\’ll just ask a few short questions to understand your background and get your take on healthcare in Australia. We can’t wait to hear from you.
Ready to build the future of healthcare? Need to learn more about the role? Send me a message with your answer to \”What’s Updoc?\” and we\\\’ll go from there.
Hear from a Customer Experience Specialist, Stefi, who recently took a trip over to the US
https://www.linkedin.com/posts/stefistan_i-stayed-in-the-tenderloin-for-4-weeks-and-activity-7302206108725653505-ubxQ
Hear from an Associate Product Manager, Darcy, who recently took a trip over to Tanzania
#J-18808-Ljbffr
Customer Experience Specialist employer: Updoc
Contact Detail:
Updoc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist
✨Tip Number 1
Get to know Updoc and its mission! Research the company culture and values, so you can show how your vibe matches theirs. When you reach out, mention specific projects or values that resonate with you.
✨Tip Number 2
Be ready to chat about your experiences! Think of examples where you've solved customer issues or improved processes. This will help you stand out as someone who can tackle the challenges they face.
✨Tip Number 3
Don’t be shy about showing your personality! Updoc is all about collaboration and being a bit nerdy, so let your enthusiasm shine through in conversations. It’s all about fitting into their scrappy, curious team.
✨Tip Number 4
Apply through our website for a smoother process! Skip the cover letter and focus on answering their questions thoughtfully. This shows you’re keen and ready to jump into the role without any fuss.
We think you need these skills to ace Customer Experience Specialist
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for customer experience and healthcare.
Keep It Concise: We appreciate brevity! Answer our questions clearly and directly. This helps us understand your background without wading through too much info. Remember, quality over quantity!
Show Your Curiosity: We love a curious mind! When answering questions, feel free to share your thoughts on how technology can improve healthcare. Show us that you’re not just applying for a job, but that you’re genuinely interested in making a difference.
Apply Through Our Website: Make sure to apply through our website for a smooth process! It’s the best way for us to receive your application and ensures you don’t miss any important steps. We can’t wait to hear from you!
How to prepare for a job interview at Updoc
✨Know Your Stuff
Before the interview, dive deep into Updoc's mission and values. Understand how they connect patients, doctors, and pharmacies. Being able to discuss their approach to healthcare technology will show that you're genuinely interested and prepared.
✨Show Your Problem-Solving Skills
Since the role involves solving people and process challenges, come ready with examples from your past experiences. Think of specific situations where you tackled a problem effectively, whether in an internship or a personal project, and be ready to share those stories.
✨Embrace Collaboration
Updoc values teamwork and collaboration, so highlight your ability to work well with others. Share instances where you contributed to a team project or engaged in healthy debates about ideas. This will resonate with their culture of psychological safety and innovation.
✨Ask Thoughtful Questions
Prepare some insightful questions about Updoc’s operations and future plans. This not only shows your enthusiasm but also your critical thinking skills. For example, ask about how they envision scaling customer support processes or what new technologies they’re excited about.
