Customer Experience Intern

We are a fast‑growing healthtech company focused on connecting patients, doctors, and pharmacies across Australia. We are looking for a customer experience specialist to build operations and technology that delivers a seamless experience for our users.

What You’ll Be Doing

• Become the voice of the company as you build, motivate and work with a team of healthtech specialists.
• Interact with customers and external stakeholders daily to ensure they have a great experience, and implement business process engineering.
• Build customer and external stakeholder support processes that can scale to 10x volume and ensure every doctor receives exceptional service.
• Own projects from start to finish. If it breaks, we fix it together (but don’t worry, we’ve got great monitoring).

About You

• You love solving people and process challenges as much as technical problems.
• Have some professional experience, whether that's internships or working on a project of your own.

Benefits

• The team: we hire the best and brightest people and give you the autonomy to be innovative. This works well because we ensure psychological safety.
• Psychological safety: you’ll feel safe to share your ideas and feedback openly to all areas of the business.
• Updocversity: our in‑house learning program helps you pick up new skills with real structure.
• Office wellness: benefits including unlimited medical consultations and team‑building reflection off‑sites.
• Diversity: 75% of the team are culturally and linguistically diverse.
• Daily two‑course lunch: our private chef, formerly the head chef at Canva, cooks a rotating main and dessert daily.