Staff Solutions Engineer (EMEA)

As a Staff Solutions Engineer (SE) at Upbound, you’ll be a vital part of our pre‑sales team. This role will support all pre‑sales efforts in the EMEA region across multiple segments.

Once a lead is discovered and qualified, the Solutions Engineer works directly with the customer to understand the technical business problem they are trying to solve. They will help customers navigate and understand the value Upbound products and solutions bring them. Solutions Engineers build credible technical relationships with our customers by listening and then clearly communicating the value proposition of our products in a way that is contextualised to the customer’s specific needs.

Solutions Engineers are deeply familiar with Upbound’s product roadmap and will intuit when to sell ahead of our product roadmap and when to focus on existing solutions based on the customer’s medium and long term vision. They are expected to deeply understand the key technical and economic buyer’s personalities and what it will take to get them to sign a deal.

Responsibilities include:

• Partnering with a Sales Account Executive to engage in technical discussions with customers throughout the buying lifecycle.
• Working cross-functionally with product marketing, and independently, to create and deliver high fidelity presentations, custom demos, sample solutions, and present use cases to guide the customer through the buying journey.
• Closely partnering with customers and platform builders to solve technical and business challenges which enables them to design, build and implement Crossplane and Upbound Cloud based control plane architectures.
• Working directly with customers and platform builders to define, implement, and test out early proof of concepts of Crossplane and Upbound Cloud.
• Collecting detailed customer requirements so product and engineering can accurately estimate and resource the necessary implementation services.
• Being the technical voice and trusted advisor to the customer and representing the customer needs internally.
• Project managing the account pre and post sale to ensure a smooth and frictionless customer experience through implementation in partnership with Solutions Architect and implementation teams.

Benefits include:

• Health Care Benefits
• 401(k) Plan
• Remote First - Work From Anywhere
• Flexible Hours & PTO
• Home Office Stipend
• Equity

Qualifications:

• Worked directly with customers and/or open source community members to troubleshoot and solve their complex technical issues preventing successful adoption.
• Experience in pre‑sales, consulting, or equivalent experience in an enterprise environment.
• Excitement and comfort being a key part of further defining, scaling, and making this part of our sales process thrive.
• A deep understanding of modern operational and application delivery tools and methodologies inside of production deployment workflows, like those from HashiCorp (e.g. Terraform), CI/CD, IaC, and GitOps.
• Guided customers through designing and deploying Kubernetes to their production environments.
• Successfully managed multiple projects and priorities in a fast paced and dynamic environment.
• Successfully identified and removed friction from the buying process resulting in a more streamlined and shortened sales cycle.
• Experience developing relationships with engineering, executive, and commercial teams throughout large organizations.
• Deployed and integrated the projects and tools of the Cloud Native Landscape, especially CNCF projects, into production environments.
• The ability to work closely with people in a wide variety of disciplines from a wide variety of backgrounds.
• A deep understanding of highly scaled and reliable services, solutions, and infrastructure in multiple major cloud providers.
• Actively involved or have contributed to the upstream Kubernetes community.
• A history of speaking at technology conferences, blogging/writing technical articles, and/or contributing to a popular open source project.
• Experience working in a startup and distributed/remote team before, and understanding the unique challenges of a startup environment.