At a Glance
- Tasks: Manage global enterprise accounts and drive customer success with innovative cloud solutions.
- Company: Join Upbound, a pioneering tech company shaping the future of infrastructure.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Other info: Dynamic startup environment with a focus on innovation and collaboration.
- Why this job: Be at the forefront of AI-driven infrastructure and make a real impact.
- Qualifications: 8+ years in account management with strong commercial acumen and technical knowledge.
The predicted salary is between 75600 - 92400 £ per year.
Upbound is redefining how modern infrastructure is built for the Agentic AI Era. We’re the creators and primary maintainers of
Crossplane , and we’re building the
Intelligent Control Plane —a new platform layer that makes infrastructure programmable, autonomous, and composable .
Our mission is to power the AI-native enterprise with a foundational platform layer that helps teams provision, operate, and adapt infrastructure at scale—so platforms are ready for both humans and AI agents . We partner with leading cloud providers, ISVs, and open-source communities to help organizations move faster with greater confidence.
- Today, Upbound supports
- Fortune 500 companies and platform engineers across
- 100+ countries . Crossplane has surpassed
- 100M+ downloads and is used by
- 1,000+ teams worldwide . We’re a
- Series B company backed by
- GV (formerly Google Ventures), Altimeter Capital, and Intel Capital , and we’ve raised
- $69M to date. Learn more at upbound. io
Upbound’s EMEA Global Account Manager (GAM) is responsible for the health, growth, and long‑term success of Upbound’s global enterprise customer relationships.
While our Account Executives open doors, the GAM owns what happens after — driving adoption and customer success, uncovering expansion opportunities, and becoming a trusted partner to platform and infrastructure leaders at our largest, global accounts.
This is not a reactive support role.
The GAM proactively builds executive relationships, develops account growth plans in collaboration with the Customer Experience team, and leads commercial conversations around renewals and upsells.
You'll work cross‑functionally with solutions engineering, product, marketing, and customer success to ensure customers are continuously.
This role is looking for someone that is in the EMEA region.
In this role, you will
- Own a portfolio of global enterprise accounts with full accountability for net revenue retention (NRR) and expansion targets.
- Serve as the primary executive relationship owner post‑sale, building deep, multi‑threaded relationships across IT, platform engineering, and the C‑suite.
- Develop and execute account plans that map customer business objectives to Upbound's platform capabilities, identifying expansion opportunities across teams, business units, workloads, and geographies.
- Lead commercial negotiations for renewals and upsells, partnering with Legal, Finance, and Customer Success as needed.
- Drive platform adoption and usage by partnering with Solutions Engineering, Solutions Architecture, and Customer Success to ensure customers are realizing measurable value.
- Act as the customer's advocate internally, surfacing product feedback, escalating issues, and influencing roadmap prioritization on behalf of your accounts.
- Identify and manage risk proactively, maintaining accurate forecasting and health scoring for your portfolio.
- Represent Upbound at customer Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), industry conferences, and on‑site visits as needed.
- Collaborate with the Account Executive team to ensure seamless handoffs and a coordinated go‑to‑market approach within named accounts.
You are a good fit if you have
- A minimum of 8 years of relevant work experience with a proven track record of owning and growing global enterprise accounts, consistently achieving or exceeding growth, NRR, and expansion targets.
- Experience managing complex, multi‑stakeholder relationships at Fortune 500 or G2K companies, including VP and C‑level engagement.
- A background in cloud, infrastructure, platform, or developer tooling: you understand the technical landscape and can speak credibly with engineers and architects.
- Demonstrated ability to build account plans that tie customer outcomes to product value and commercial growth.
- Strong commercial acumen: you’re comfortable leading renewal and expansion negotiations and navigating complex enterprise procurement cycles.
- Experience with value‑based selling frameworks and MEDDPICC qualification, applied to post‑sale account management and expansion.
- Excellent communication skills: written, verbal, and in executive presentation settings.
- Strong program management and organization skills, driving recurring cadences and touch‑points with the customer.
- A customer‑first mindset balanced with healthy business instincts; you know when to advocate for the customer and when to hold firm commercially.
- Comfort operating in a fast‑moving, early‑stage environment where the playbook is still being written.
It is a plus if
- Familiarity with Kubernetes, Crossplane, Terraform, or cloud‑native infrastructure concepts.
- Experience with usage‑based or consumption pricing models.
- Prior experience at a Series A/B infrastructure or developer tools company.
- Established relationships within the platform engineering or cloud architecture community.
Why Upbound?
At Upbound, you’ll help shape the systems and strategies that drive predictable, scalable growth in a product‑led company embracing usage‑based models.
If you're excited to build from the ground up, work with cutting‑edge cloud technologies, and directly impact how revenue is generated and scaled—this is your seat at the table.
About Upbound
Upbound is pioneering infrastructure platforms for the Agentic AI Era, serving Fortune 500 companies and platform engineers across more than 100 countries.
The company empowers infrastructure and platform teams with Intelligent Control Planes—based on Kubernetes and Crossplane—that provision, operate, and adapt so platforms are ready for both humans and AI agents.
Upbound is the creator and primary maintainer of Crossplane, the popular open‑source framework for building cloud‑native control planes, with over 100 million downloads and adoption by more than 1,000 teams worldwide.
A Series B startup backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, Upbound has raised $69M to date.
For more information, visit www. upbound. io.
As set forth in Upbound’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
#J-18808-Ljbffr
Global Account Manager EMEA [REMOTE] employer: Upbound
At Upbound, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through tailored development opportunities and a supportive environment that encourages creativity and initiative. Located in a vibrant area, we offer unique advantages such as flexible working arrangements and a focus on work-life balance, making Upbound a truly rewarding place to advance your career in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Global Account Manager EMEA [REMOTE]
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Global Account Manager EMEA [REMOTE] at Upbound, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Upbound. Tailor your message to explain why you’re drawn to them and how you can contribute as a Global Account Manager EMEA [REMOTE]. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Global Account Manager EMEA [REMOTE]
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Upbound:When writing your cover letter, make sure to tailor your message specifically for Upbound. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Upbound
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Upbound that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Upbound that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Upbound’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
