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- Tasks: Lead a team in providing top-notch desktop support and troubleshooting.
- Company: Join a dynamic tech company in Daventry, focused on innovative IT solutions.
- Benefits: Enjoy a fixed-term role with opportunities for growth and skill development.
- Why this job: Be part of a collaborative culture that values your input and fosters learning.
- Qualifications: Experience in IT support and a passion for technology are essential.
- Other info: This is a 100% onsite role, perfect for hands-on tech enthusiasts.
The predicted salary is between 36000 - 60000 £ per year.
Type : Fixed term
JD:
L2 resource oversee and guide resources as a Lead Engineer. He should provide daily /weekly /monthly reports to client and TechM.
Application Support on Client PCs
Installation and deinstallation of applications
Troubleshooting of applications
Support with application questions
Installation/ deinstallation of software applications.
Installation/ deinstallation of site-specific software as needed.
PC hardware support
Issue of new hardware
Dismantling of old hardware
physical patching of network connections to the network switch
Error analysis in case of hardware failures
Troubleshooting of defective hardware
In the case of warranty claims, triggering, monitoring, and completing the fault clearance with the manufacturer
IT relocations
Hardware preparations (staging, application installations, upgrades)
Printer support
Troubleshooting of printing, multifunctional and fax systems as well as large format printers
Setup and installation of printing systems e.g., Line printer, Label printer, Laser printer, large format printers
In the case of warranty claims, triggering, monitoring, and completing the fault clearance with the manufacturer
IPHONE and IPAD support
Setup of mobile devices such as iPads, DWT (Digital Workstation Tablets), and iPhones
Troubleshooting of end devices
Support for user questions regarding hardware and software
Media technology support
Beamer maintenance
Care and maintenance of the conference rooms
Troubleshooting technical issues in the conference rooms in collaboration with the 2nd level team if necessary.
Instruction of users in the media technology
Support for audio and video conferences
Active Directory
Creation of NT and Exchange accounts via IAM. Password reset
Check and request group OU memberships
Additional tasks:
Inventory management of IT stock (PC, notebooks, workstation, monitors, accessories, cables, phones, tools, etc.) including inventories, keeping stock lists, etc.
Preparing hardware (staging, application installations, upgrades).
Support various IT departments such as (ITO, IPI, PDO, hands and feet support)
Testing of newly introduced applications and hardware
Creating SCCM packages using SCCM console, testing the packages and requesting the packages in SCCM system.
Scripting (VB, PowerShell)
SPOC for all IT Questions. If not solvable, create, dispatch, monitor, escalate tickets
Above Support task are deliverable via phone, remote, chat, onsite (SD-Offices)
Oversee software installation by outside vendors.
Documentation of IT related issues related to the application.
Provides access and documents the process to ensure it can be repeated as needed
Lead Desktop support engineer in Daventry employer: Upbeat Ideas UK Ltd
Contact Detail:
Upbeat Ideas UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Desktop support engineer in Daventry
✨Tip Number 1
Familiarise yourself with the specific software and hardware mentioned in the job description. Being well-versed in tools like SCCM, PowerShell scripting, and various printer technologies will give you an edge during discussions.
✨Tip Number 2
Highlight your experience in leading teams or projects, especially in a desktop support environment. Be ready to share examples of how you've successfully overseen resources and managed client relationships.
✨Tip Number 3
Prepare to discuss your troubleshooting strategies for both hardware and software issues. Having a structured approach to problem-solving can impress interviewers and demonstrate your technical expertise.
✨Tip Number 4
Showcase your ability to document processes and create reports. Since the role involves providing regular updates, being able to articulate your documentation skills will be beneficial during the interview.
We think you need these skills to ace Lead Desktop support engineer in Daventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support and leadership roles. Emphasise your skills in troubleshooting, application support, and hardware management, as these are key for the Lead Desktop Support Engineer position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the job description. Mention specific experiences where you have successfully led a team or resolved complex IT issues.
Showcase Technical Skills: Clearly list your technical skills related to the job, such as familiarity with Active Directory, SCCM, and scripting languages like VB and PowerShell. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a technical role like this one.
How to prepare for a job interview at Upbeat Ideas UK Ltd
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to desktop support, application troubleshooting, and hardware management. Be prepared to discuss specific tools and technologies you've used, as well as any relevant experience with Active Directory and SCCM.
✨Demonstrate Leadership Skills
As a Lead Desktop Support Engineer, you'll need to showcase your ability to oversee and guide a team. Prepare examples of how you've successfully led projects or mentored colleagues in the past, highlighting your communication and problem-solving skills.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your troubleshooting abilities. Think about common issues you've encountered in previous roles and how you resolved them. This will demonstrate your practical experience and critical thinking skills.
✨Show Enthusiasm for the Role
Express genuine interest in the position and the company. Research StudySmarter and be ready to discuss why you want to work there specifically. A positive attitude can go a long way in making a great impression during the interview.
