At a Glance
- Tasks: Support customers and ensure satisfaction while managing accounts and queries.
- Company: Join Upad, a leading online letting agent with an award-winning team.
- Benefits: Enjoy competitive pay, career progression, and study support for professional certifications.
- Other info: Flexible working hours and a supportive team environment await you.
- Why this job: Be part of a fast-growing company that values innovation and customer care.
- Qualifications: Experience with CRM, strong communication skills, and a knack for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Upad has become one of the UK award-winning and the largest online letting agents, providing everything needed to successfully let properties. The Upad team always puts customers first, leading them and providing trusted guidance through the tenancy or rental life cycle, offering a friction-free process. Upad aims to continuously work on further and better services.
The Role: Upad is currently recruiting for a Customer Care Lettings Coordinator. An overview of this role will involve maintaining customer satisfaction by providing Product Information, Customer Services, and Customer Account Support. The Customer Care Lettings Coordinator will be the main point of contact for all stakeholders involved.
This is a unique opportunity to work at a fast-growing online company, investing in technology. This role will include but is not limited to:
- Ensuring the Account Managers are kept up to date with all scheduling of cases affecting their bench of accounts.
- Responding to customer emails and escalating urgent queries to the appropriate Account Manager, ensuring queries are dealt with in a reasonable timeframe.
- Administratively support the team during busy periods.
- Ensure the CRM and all notes are consistently and accurately updated.
Qualifications:
- Must have experience in working with CRM.
- Strong communication skills.
- Experience in providing 5* customer service to all clients.
- Good at problem-solving.
- Strong team player.
- Flexible in terms of working hours.
Additional Information: Upad is committed to making a good place to work. You will receive the following:
- Pension.
- Cycle to work scheme.
- Career progression and a competitive Performance Related Pay.
- Study support and funding of course Association of Residential Letting Agents (ARLA) certification offered depending on experience, if not certified.
- Competitive Salary.
Customer Care Lettings Coordinator in London employer: Upad
Upad is an award-winning online letting agent that prioritises customer satisfaction and continuous improvement. As a Customer Care Lettings Coordinator, you will thrive in a supportive work culture that values teamwork and offers ample opportunities for career progression, including study support for professional certifications. With competitive salaries and benefits like a pension scheme and flexible working hours, Upad is an excellent employer for those seeking a rewarding role in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Lettings Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Upad and understanding their customer care approach. Think about how your skills align with their mission of providing top-notch service and be ready to share examples from your past experiences.
✨Tip Number 3
Practice your communication skills! As a Customer Care Lettings Coordinator, you'll need to convey information clearly and effectively. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Upad team and contributing to their mission.
We think you need these skills to ace Customer Care Lettings Coordinator in London
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in providing top-notch customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to fit the Customer Care Lettings Coordinator role. Mention how your skills align with our mission of putting customers first.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Upad
✨Know Your Stuff
Make sure you’re familiar with Upad’s services and the role of a Customer Care Lettings Coordinator. Brush up on your knowledge of CRM systems and customer service best practices, as these will be key topics during your interview.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples that demonstrate how you've effectively communicated with customers in the past. Think about times when you resolved issues or provided exceptional service.
✨Be Ready to Problem-Solve
Expect to face hypothetical scenarios where you’ll need to showcase your problem-solving skills. Practice articulating your thought process clearly, so you can impress them with your ability to think on your feet.
✨Emphasise Teamwork
As a Customer Care Lettings Coordinator, you’ll be part of a team. Prepare to discuss your experiences working collaboratively with others, and how you’ve contributed to a positive team environment in previous roles.
