At a Glance
- Tasks: Support customers and ensure satisfaction throughout the letting process.
- Company: Join Upad, one of the UK's largest online letting agents.
- Benefits: Enjoy a competitive salary, pension, career progression, and study support.
- Other info: Flexible working hours and opportunities for professional development.
- Why this job: Be part of a fast-growing company that values innovation and customer care.
- Qualifications: Experience with CRM and a passion for delivering 5-star customer service.
The predicted salary is between 30000 - 42000 £ per year.
Upad has become one of the UK award-winning and the largest online letting agents, providing everything needed to successfully let properties. The Upad team always puts customers first, leading them and providing trusted guidance through the tenancy or rental life cycle, offering a friction-free process. Upad aims to continuously work on further and better services.
The Role: Upad is currently recruiting for Customer Care Lettings Coordinator. An overview of this role will involve maintaining customer satisfaction by providing Product Information, Customer Services, and Customer Account Support. The Customer Care Lettings Coordinator will be the main point of contact for all stakeholders involved. This is a unique opportunity to work at a fast-growing online company, investing in technology.
This role will include but is not limited to:
- Ensuring the Account Managers are kept up to date with all scheduling of cases affecting their bench of accounts.
- Responding to customer emails and escalating urgent queries to the appropriate Account Manager, ensuring queries are dealt with in a reasonable timeframe.
- Administratively support the team during busy periods.
- Ensure the CRM and all notes are consistently and accurately updated.
Qualifications:
- Must have experience in working with CRM.
- Experience in providing 5* customer service to all clients.
- Good at problem-solving.
- Strong team player.
- Flexible in terms of working hours.
Additional Information: Upad is committed to making a good place to work. You will receive the following:
- Pension.
- Cycle to work scheme.
- Career progression and a competitive Performance Related Pay.
- Study support and funding of courses.
- Association of Residential Letting Agents (ARLA) certification offered depending on experience, if not certified.
Customer Care Lettings Coordinator employer: Upad
Upad is an award-winning online letting agent that prioritises customer satisfaction and continuous improvement, making it an excellent employer for those seeking a dynamic work environment. With a strong focus on employee growth, Upad offers career progression opportunities, study support for professional certifications, and a supportive team culture that values flexibility and collaboration. Located in the heart of the UK’s property market, employees benefit from being part of a fast-growing company that invests in technology to enhance service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Lettings Coordinator
✨Tip Number 1
Get to know Upad inside out! Familiarise yourself with their services and values. When you understand what makes them tick, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing top-notch support, think of examples from your past experiences where you’ve gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Network like a pro! Connect with current or former Upad employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows your genuine interest in the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Care Lettings Coordinator
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in providing top-notch customer service. We want to see how you've gone above and beyond for clients in the past, so share specific examples that showcase your problem-solving abilities.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the extra step to connect their background with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure your passion for the role shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Upad!
How to prepare for a job interview at Upad
✨Know Your Stuff
Make sure you understand Upad's services and how they stand out in the online letting market. Familiarise yourself with their customer care approach and be ready to discuss how you can contribute to maintaining that high level of service.
✨Showcase Your CRM Skills
Since experience with CRM is a must, be prepared to talk about your previous roles where you've used CRM systems. Share specific examples of how you’ve effectively managed customer accounts and improved processes using these tools.
✨Demonstrate Problem-Solving Abilities
Think of a few scenarios where you successfully resolved customer issues. Be ready to explain your thought process and the steps you took to ensure customer satisfaction, as this role heavily relies on problem-solving skills.
✨Be a Team Player
Upad values collaboration, so highlight your experiences working in teams. Discuss how you’ve supported colleagues during busy periods and how you communicate effectively to keep everyone in the loop, especially when it comes to scheduling and case management.
