At a Glance
- Tasks: Lead and design innovative ServiceNow solutions while mentoring teams and collaborating with clients.
- Company: Join UP3, a respected ServiceNow Managed Service provider with a collaborative culture.
- Benefits: Enjoy flexible working, competitive pay, health insurance, and career development opportunities.
- Other info: Join a fun team with social events and a commitment to personal growth.
- Why this job: Be at the forefront of ServiceNow technology and make a real impact in a dynamic environment.
- Qualifications: Proven experience in ServiceNow architecture and excellent communication skills.
The predicted salary is between 70000 - 90000 £ per year.
UP3 is a dedicated ServiceNow Managed Service provider and Elite Partner, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist Consultants and have delivered solutions spanning nearly every aspect of the platform. Due to our continued growth, we are on the lookout for a ServiceNow Architect, a person who knows the platform inside out. You will be an expert and trusted advisor both internally and to our customers on technical strategy, governance, and best practices and bring not only technical expertise, but proven consultancy and professional services experience.
Collaborating across all business functions, providing technical and thought leadership and mentoring our development teams is central to the role. Ensuring you stay current with the latest ServiceNow capabilities and technology and be a central point of reference on them is key.
This would suit someone who enjoys being client facing, is comfortable talking and performing demonstrations to senior people and groups and likes strategic thinking and planning. They will be adept at grasping complex scenarios quickly and using their skills and expertise to create appropriate designs and solutions. Using their knowledge of the ServiceNow platform and its roadmap they will understand and articulate how it can deliver value in an enterprise environment for a customer. Utilising their technical and consultancy experience they must be capable of delivering work of the highest standard, identifying areas for improvement across the organisation where they see it. Best practice and standards will be at the centre of everything they do, so you would welcome the opportunity to share knowledge and coach and mentor others.
We stand by our values and when we’re looking for the best of the best to join us, we look for people who share these values too. No-one is above making the tea or watering the plants. Do the right thing by the customer. Always. No room for egos, politics or gossip. We’re a team. Take pride in sharing what you know. If you see something that needs doing, roll up your sleeves and get it done. Remember, at some point, you did something for the first time.
Required skills and experience:
- Experience of performing an architect role at a project level within the ServiceNow eco-system
- Designed and documented complex solutions at a detailed level
- Knowledge of configuring multiple ServiceNow applications across the platform
- Supported sales in contributing to proposals, estimations, and demonstrations
- Contributed to marketing initiatives by producing content such as blogs, vlogs, and case studies
- Possess a detailed understanding of platform architecture, features, and capabilities, including integrations
- Client-facing and confident in being able to understand and articulate technical requirements
- Coaching and mentoring
- Decision-making and prioritisation
- Excellent communication skills at all levels
- Have ServiceNow certifications of Certified System Administrator, and be a Certified Implementation Specialist in one or more areas
Responsibilities (not limited to):
- Provide functional and technical skills to document and configure customer requirements
- Ensure the work and solutions delivered adheres to the relevant coding and design standards
- Devise and scope solutions to customer requirements
- Share feedback and knowledge with colleagues
- Work closely with engagement managers to deliver in an agile methodology
- Report and manage technical issues which may cause delays to the project
- Continually develop skills and knowledge
- Provide a detailed level of technical consultancy to customers on the ServiceNow eco-system
- Become a Subject Matter Expert in multiple areas of the ServiceNow platform
- Coach and mentor others based on your areas of expertise
- Stay up to date on the latest ServiceNow features and applications
- Act as a Technical Lead on projects and engagements
- Promote a smarter, not harder, working ethos
What’s in it for you?
- Career development and progression – we invest in our people and actively promote from within.
- Work for an established, respected player.
- Amazing customers and a best-in-class solution.
- Best in class tech stack, tools and training.
- London based. We have a fantastic office at The Ministry in Central London and offer hybrid working with 2-3 days a week in the office.
Company benefits – highlights:
- Maternity and Parental Leave: We offer an enhanced maternity and parental leave package.
- Flexible Working: We offer flexible working arrangements so that you can do your best work, without compromising.
- Excellent Bupa health insurance and Bupa level 3 dental cover.
- 25 days holiday increasing based on length of service.
- A Death-in-Service Life Insurance policy which would pay out 4X your salary.
- Sports and Social Club – recent events include Dungeons & Dragons night, wine tasting, Junkyard golf and Gourmaze tasty treasure hunt.
ServiceNow Technical Architect employer: UP3
At UP3, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration, continuous learning, and personal growth. Our London-based office at The Ministry provides a dynamic environment where you can thrive, supported by a best-in-class tech stack and comprehensive benefits including flexible working arrangements, generous parental leave, and a commitment to employee development. Join us to work with amazing clients and be part of a team that values integrity, teamwork, and the pursuit of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Technical Architect
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what UP3 values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges UP3 might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at UP3!
✨Direct Apply to UP3
Let's not forget to apply directly through the UP3 website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow Technical Architect
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at UP3.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at UP3. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at UP3
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
