At a Glance
- Tasks: Help clients achieve their business goals through expert guidance on ServiceNow.
- Company: Join a respected ServiceNow Managed Service provider with a collaborative culture.
- Benefits: Enjoy flexible working, career development, and comprehensive health insurance.
- Other info: Dynamic team environment with opportunities for mentorship and growth.
- Why this job: Make a real impact by improving processes for amazing clients.
- Qualifications: Experience in ServiceNow and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking for experienced service professionals with a passion for driving an excellent customer experience, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with our clients to help them deliver exceptional service.
The Business Process Consultant role works with our customers to help them understand and achieve their desired business goals. We are a leading team of process experts who offer our customers guidance and direction for all digitalisation initiatives on the ServiceNow platform. As part of the BPC team, you will work with our customers to help them expand their use of the platform and increase their return on investment.
Our Business Process Consultants are the process experts as part of our project teams. The role involves running discovery workshops and shaping requirements to working with the technical team to design solutions our customers want and need. This role needs someone who has a passion for process and is knowledgeable and experienced working with the ServiceNow platform and complex digitalisation projects.
We stand by our values and when we’re looking for the best of the best to join us, we look for people who share these values too:
- No-one is above making the tea or watering the plants.
- Do the right thing by the customer. Always.
- No room for egos, politics or gossip.
- We’re a team. Take pride in sharing what you know.
- If you see something that needs doing, roll up your sleeves and get it done.
- Remember, at some point, you did something for the first time.
Skills:
- Outstanding Communication skills, professional and approachable
- Experience leading requirement gathering workshops
- Proven experience in the documentation of user stories and acceptance criteria
- Confident in the translation of user stories and process designs to technical teams
- Good knowledge of ServiceNow and its capabilities
- Consultancy experience working with complex organisations
- Process design and ownership background
- Experience communicating with senior stakeholders
- Proven ITIL or other process best practice knowledge
- Excellent client facing and engagement management (trusted advisor)
- Strong analysis and problem-solving skills
- In depth understanding of Service Management best practice - ITIL
- Proven ServiceNow implementation experience including non-IT processes
- Experience designing and implementing custom applications is advantageous
Desirable certifications:
- ServiceNow Certified System Admin
- ServiceNow Implementation Specialist
- ITIL (or another process best practice such as Six Sigma or COBIT)
- Agile Foundation or Practitioner is desired but not essential
Responsibilities (not limited to):
- Run discovery workshops across all aspects of the ServiceNow platform
- Be the expert in ServiceNow and its underlying process
- Be the expert in process improvement
- Be a trusted advisor to your customers on how to improve processes
- Form part of the senior project team providing process and requirement oversight and advice throughout
- Assist customers in training
- Assist and advise customers with Business Change initiatives
- Document and publish workshop output including but not limited to stories, process maps and wireframes
- Prepare and manage all customer facing deliverables regarding process
- Input into pre-sales activities to define project and service scope and deliverables
- Advise and drive customer testing best practice and assist with the creation and management of test cases and scripts
- Provide business analysis skills to solve problems, understand and document customer requirements
- Be an advocate of UP3 and our professional services
- Manage customers’ ServiceNow roadmap development and delivery to support their business change initiatives
- Provide advice and guidance to the client on the best approaches for implementing ServiceNow in terms of:
- ITIL best practice
- ServiceNow best practice
- Industry trends and use of ServiceNow
- Provide leadership and mentoring to less senior staff as required
- Keep abreast of industry trends in the Service Management arena and developments in the ServiceNow platform and applications
- Share best practices and knowledge with colleagues across UP3
- Gain and maintain sufficient high-level ServiceNow knowledge to be able to have effective conversations with customers, including the ‘art of the possible’. Act as sounding board for customer ideas and demonstrate an understanding of the capabilities and benefits of ServiceNow
What's in it for you?
- Career development and progression – we invest in our people and actively promote from within.
- Work for an established, respected player. We’ve honed our craft having been with ServiceNow since the early days, going on to set up UP3 in 2016.
- Amazing customers and a best-in-class solution.
- Best in class tech stack, tools and training. We’re committed to providing all you need to be successful in this role.
- London based. We have a fantastic office at The Ministry in Central London and offer hybrid working with 2-3 days a week in the office.
Company benefits – highlights:
- Maternity and Parental Leave: We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you’ll receive 4 weeks of full pay. In addition, we encourage you to take as much time as you need for ante and post-natal appointments.
- Flexible Working: We know people thrive when they’re given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising. We embrace hybrid working, so you can split your time between home and our offices in The Ministry, SE1. We offer a £250 allowance to ensure your home office is set up with everything you need.
- Excellent Bupa health insurance and Bupa level 3 dental cover
- 25 days holiday increasing based on length of service
- Company pension (after 3 months’ service)
- A Death-in-Service Life Insurance policy which would pay out 4X your salary
- Sports and Social Club – recent events include Dungeons & Dragons night, wine tasting, Junkyard golf and Gourmaze tasty treasure hunt
Business Process Consultant in London employer: UP3
At UP3, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. Our commitment to employee growth is evident through our investment in career development and the opportunity to work with cutting-edge technology in a vibrant London office. With flexible working arrangements and a comprehensive benefits package, including enhanced parental leave and health insurance, we ensure our team members thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Business Process Consultant in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. Don’t be shy; ask for informational interviews or advice. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to ServiceNow and customer service. Tailor your answers to show how you can help them achieve their business goals.
✨Tip Number 3
Show off your skills! Bring examples of your past work to interviews, like documentation of user stories or process maps. This will demonstrate your expertise and give you an edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at UP3!
We think you need these skills to ace Business Process Consultant in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Process Consultant role. Highlight your experience with ServiceNow and any relevant consultancy work, showing us how you can drive an excellent customer experience.
Show Off Your Communication Skills:Since outstanding communication is key for this role, use your application to demonstrate your ability to convey complex ideas clearly. We want to see how you can engage with clients and stakeholders effectively.
Be Specific About Your Experience:When detailing your past roles, focus on specific achievements related to process improvement and digitalisation projects. We love numbers and results, so if you’ve increased ROI or improved processes, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at UP3
✨Know Your ServiceNow Stuff
Make sure you brush up on your knowledge of the ServiceNow platform. Be ready to discuss its capabilities and how it can drive business process improvements. Familiarise yourself with recent updates or features that could be relevant to the role.
✨Showcase Your Communication Skills
As a Business Process Consultant, you'll need to communicate effectively with clients and technical teams. Practice articulating complex ideas simply and clearly. Think about examples from your past experiences where you've successfully led workshops or engaged with stakeholders.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems or improve processes. Prepare by thinking through common challenges in digitalisation projects and how you would approach them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Teamwork and Collaboration
UP3 values collaboration, so be ready to discuss how you've worked in teams to achieve goals. Share examples of how you've supported colleagues or contributed to a positive team environment, especially in high-pressure situations.
