At a Glance
- Tasks: Manage enterprise accounts and drive growth through strategic expansion and relationship building.
- Company: UP3, a fast-growing ServiceNow consultancy with a supportive culture.
- Benefits: Competitive salary, private healthcare, generous holiday, and professional development opportunities.
- Other info: Join a certified Great Place to Work with a commitment to inclusivity and career growth.
- Why this job: Shape the future of enterprise solutions while building lasting customer relationships.
- Qualifications: Experience in enterprise sales and account management; ServiceNow knowledge is a plus.
The predicted salary is between 50000 - 65000 £ per year.
Office location: The Ministry, London SE1
Hybrid working: 2-3 days a week
UP3 is a fast-growing ServiceNow boutique consultancy working with complex, regulated enterprise organisations across public sector, CNI, transport, defence, and legal. We’re looking for an Account Manager to own a portfolio of enterprise customers and drive YoY growth through strategic expansion, not volume selling. This isn’t a renewals-only role. You’ll be accountable for shaping and closing expansion opportunities, helping UP3 build predictable growth while ensuring customers secure more value from ServiceNow through the right mix of delivery, managed services and adoption.
You’ll work fairly autonomously, building long-term account plans, developing strong relationships at all levels, and acting as the voice of the customer internally, bringing first-class sales discipline and deal ownership: strong documentation and process, a clear view of why deals are won/lost, and the ability to run sales cycles end-to-end (prospecting, proposals, pricing and negotiation).
Role and key responsibilities
- This is a hands-on role in a high-expectation environment.
- You’ll own a portfolio of enterprise accounts (5-6 small/medium sized) and be responsible for growing them.
- Build trusted relationships with senior stakeholders and turn them into clear, long-term account plans.
- Identify expansion opportunities across managed services, projects and new use cases.
- Lead pricing, scope and contract conversations, and keep your pipeline transparent up to date.
- Bring the customer perspective into UP3 and help shape how we support and grow each account.
What you’ll be selling
- You’ll be selling high-value, consultative services (not software licences):
- Managed Support Services (MSS) - product support, triage and issue resolution
- Managed Development Services (MDS) - ServiceNow app development, days per year
Most customers are mid-market (around 300,000 employees) and work in regulated or mission-critical environments. You’ll also help them get more from ServiceNow through adoption/optimisation advice and AI-led automation initiatives.
Who you’ll be selling to
- Mid-market enterprise and public-sector orgs operating at national to global scale.
- Regulated, mission-critical environments (defence, CNI, transport, legal, healthcare).
- Deep, long-term customer relationships rather than transactional engagements.
You’ll work with customers who rely on ServiceNow as a core operational and transformation platform.
Deal profile, sales motion and compensation
- Salary: Competitive salary and generous OTE (50/50), aligned to experience and overall target
- Account model: Land and expand within existing enterprise customers
- Typical deal sizes: £200k - £1m+ (with multi-year expansion potential)
- Sales cycles: Expect 18-24 months, shorter than this is uncommon
- Stakeholders: Platform owners, IT leadership, transformation leads and procurement
- Growth expectation: c. 20-30% YoY growth across a small portfolio of accounts
Success here comes from discipline, patience and credibility, not quick wins. We build genuine relationships with customers, have honest conversations about ROI, and use that trust to spot and close the right opportunities (while delivering real value along the way).
What we’re looking for
- You don’t need to tick every box - if you recognise yourself in most of these, we’d love to hear from you:
- ServiceNow experience is a plus, but not a must-have - strong enterprise sales experience matters more.
- Strong experience in enterprise account management or strategic sales.
- Proven success growing revenue within existing customers (not just renewals).
- Experience selling managed services, consulting or complex technology solutions.
- Comfortable navigating long sales cycles and multiple senior stakeholders.
- Good commercial judgement and a track record of owning deals from start to finish.
- A clear, organised approach to pipeline and account planning.
- Enjoys autonomy, accountability and high standards.
What’s in it for you
- A genuinely Great Place to Work - we’ve been certified since 2022.
- Inclusive and supportive working environment.
- Vitality private healthcare, GP access, Bupa dental care and onsite gym.
- Enhanced parental leave package, pension (4% employer contribution) and life insurance.
- Comprehensive training, professional development and career progression - we invest in our people and actively promote from within.
- 25 days holiday (increasing with tenure), plus bank holidays.
- £250 home office setup allowance to get your desk, chair and kit sorted.
- Best in class tech stack, tools and training.
- We’re committed to providing all you need to be successful in this role.
- Amazing customers and a best-in-class solution.
Account Manager employer: UP3
UP3 is an exceptional employer located in the vibrant Ministry area of London, offering a hybrid working model that promotes work-life balance. With a strong commitment to employee growth, UP3 provides comprehensive training and career progression opportunities, alongside a supportive and inclusive work culture. Employees enjoy competitive benefits including private healthcare, generous holiday allowances, and a focus on building meaningful relationships with clients, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Know their values, recent projects, and how they operate. This will help you tailor your answers and show them you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! You need to be able to sell yourself just like you would sell a product. Highlight your achievements, skills, and what makes you the perfect fit for the Account Manager role at UP3. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm and professionalism, which are traits that employers love to see.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in enterprise sales and account management, and show us how you can drive growth through strategic expansion.
Showcase Your Success Stories:We want to see your proven track record! Include specific examples of how you've grown revenue within existing customers and any successful long-term relationships you've built. Numbers speak volumes!
Be Clear and Organised:When writing your application, keep it clear and structured. Use bullet points where necessary and ensure your pipeline management skills shine through. We love a well-organised approach!
Apply Through Our Website:Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at UP3.
How to prepare for a job interview at UP3
✨Know Your Stuff
Before the interview, make sure you understand ServiceNow and its value proposition. Familiarise yourself with the specific services UP3 offers, especially Managed Support Services and Managed Development Services. This will help you articulate how your experience aligns with their needs.
✨Build Relationships
Since this role is all about building long-term relationships, be prepared to discuss your approach to relationship management. Share examples of how you've successfully developed trust with senior stakeholders in previous roles, as this will resonate well with the interviewers.
✨Showcase Your Sales Discipline
Highlight your experience in managing complex sales cycles. Be ready to discuss your strategies for pipeline management, deal ownership, and how you've navigated challenges in past sales processes. This will demonstrate your ability to thrive in a high-expectation environment.
✨Bring the Customer Perspective
During the interview, emphasise your understanding of customer needs and how you've previously shaped solutions based on their feedback. Discuss how you can act as the voice of the customer internally at UP3, ensuring that their needs are met while driving growth.
