At a Glance
- Tasks: Lead and design innovative solutions on the ServiceNow platform while mentoring others.
- Company: Join a respected tech player with a collaborative and inclusive culture.
- Benefits: Enjoy flexible working, competitive pay, and comprehensive health insurance.
- Other info: Engage in fun team events and enjoy career growth opportunities.
- Why this job: Make a real impact by delivering top-notch solutions for amazing clients.
- Qualifications: Experience in ServiceNow architecture and excellent communication skills required.
The predicted salary is between 70000 - 90000 £ per year.
Role Overview
This would suite someone who enjoys being client facing, is comfortable talking and performing demonstrations to senior people and groups and likes strategic thinking and planning.
They will be adept at grasping complex scenarios quickly and using their skills and expertise to create appropriate designs and solutions.
Using their knowledge of the Service Now platform and its roadmap they will understand and articulate how it can deliver value in an enterprise environment for a customer.
Utilising their technical and consultancy experience they must be capable of delivering work of the highest standard, identifying areas for improvement across the organisation where they see it.
Best practice and standards will be at the centre of everything they do, so you would welcome the opportunity to share knowledge and coach and mentor others.
We stand by our values and when we’re looking for the best of the best to join us, we look for people who share these values too.
No-one is above making the tea or watering the plants.
Do the right thing by the customer. Always.
No room for egos, politics or gossip.
We're a team. Take pride in sharing what you know.
If you see something that needs doing, roll up your sleeves and get it done.
Remember, at some point, you did something for the first time.
Responsibilities (not limited to)
- Provide functional and technical skills to document and configure customer requirements
- Ensure the work and solutions delivered adheres to the relevant coding and design standards
- Devise and scope solutions to customer requirements
- Share feedback and knowledge with colleagues
- Work closely with engagement managers to deliver in an agile methodology
- Report and manage technical issues which may cause delays to the project
- Continually develop skills and knowledge
- Provide a detailed level of technical consultancy to customers on the Service Now eco-system
- Become a Subject Matter Expert in multiple areas of the Service Now platform
- Coach and mentor others based on your areas of expertise
- Stay up to date on the latest Service Now features and applications
- Act as a Technical Lead on projects and engagements
- Promote a smarter, not harder, working ethos
- Required skills and experience
- Experience of performing an architect role at a project level within the Service Now eco-system
- Designed and documented complex solutions at a detailed level
- Knowledge of configuring multiple Service Now applications across the platform
- Supported sales in contributing to proposals, estimations, and demonstrations
- Contributed to marketing initiatives by producing content such as blogs, vlogs, and case studies
- Possess a detailed understanding of platform architecture, features, and capabilities, including integrations
- Client-facing and confident in being able to understand and articulate technical requirements
- Coaching and mentoring
- Decision-making and prioritisation
- Excellent communication skills at all levels
- Have Service Now certifications of Certified System Administrator, and be a Certified Implementation Specialist in one or more areas
What's in it for you?
- Career development and progression – we invest in our people and actively promote from within.
- Work for an established, respected player. We’ve honed our craft having been with Service Now since the early days, going on to set up UP3 in 2016.
- Amazing customers and a best-in‑class solution.
- Best in class tech stack, tools and training. We’re committed to providing all you need to be successful in this role
- London based. We have a fantastic office at The Ministry in Central London and offer hybrid working with 2-3 days a week in the office.
- Company benefits – highlights
- Maternity and Parental Leave
We offer an enhanced maternity and parental leave package.
For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP).
And for Paternity and other Parental leave, you’ll receive 4 weeks of full pay.
In addition, we encourage you to take as much time as you need for ante and post‑natal appointments.
Flexible Working
We know people thrive when they’re given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising.
We embrace hybrid working, so you can split your time between home and our offices in The Ministry, SE1.
We offer a £250 allowance to ensure your home office is set up with everything you need.
- Excellent Bupa health insurance and Bupa level 3 dental cover
- 25 days holiday increasing based on length of service
- A Death-in-Service Life Insurance policy which would pay out 4X your salary
- Sports and Social Club – recent events include Dungeons & Dragons night, wine tasting, Junkyard golf and Gourmaze tasty treasure hunt
- #J-18808-Ljbffr
ServiceNow Technical Architect employer: UP3 Services Ltd
As a ServiceNow Technical Architect at our London office, you'll join a collaborative team that values integrity, knowledge sharing, and personal growth. We offer a supportive work culture with flexible hybrid arrangements, exceptional career development opportunities, and a commitment to employee well-being through comprehensive benefits like enhanced parental leave and health insurance. With access to cutting-edge technology and a vibrant office environment, you'll thrive while making a meaningful impact for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Technical Architect
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what UP3 Services Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges UP3 Services Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at UP3 Services Ltd!
✨Direct Apply to UP3 Services Ltd
Let's not forget to apply directly through the UP3 Services Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow Technical Architect
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at UP3 Services Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at UP3 Services Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at UP3 Services Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
