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- Tasks: Help customers maximise their use of the ServiceNow platform and manage their demands.
- Company: Join UP3, a respected ServiceNow partner known for innovative managed services.
- Benefits: Enjoy flexible working, competitive salary, health insurance, and fun social events.
- Why this job: Be part of a collaborative culture that values creativity and personal development.
- Qualifications: Must have ServiceNow certifications and experience with multiple customers.
- Other info: Work on exciting projects with major clients like Southeastern Railways and Nuffield Health.
The predicted salary is between 36000 - 60000 £ per year.
Are you looking for a new opportunity as a Technical Account Manager where you get to work with a wide range of customers to help shape how they can utilise the ServiceNow platform to make the lives of their employees and customers better?
At UP3, we specialise in ServiceNow and deliver best-in-class managed services for customers using the platform. Due to our success and continued growth, we are on the lookout for enthusiastic and experienced Technical Account Manager to join our talented team.
You will be responsible for working with our major and strategic customers, helping them understand how they can get greater value from ServiceNow, either through increased consumption of existing products, or adoption of new ones. In conjunction with the delivery teams, you will support the management of customer demand and validate that any work produced delivers the value that was expected.
As you will be our customers’ trusted technical advisor, staying current with the latest ServiceNow capabilities and technology is vital. This is an ideal role for someone who loves demonstrating how ServiceNow can be used to solve business problems and improve processes. You’ll enjoy testing your knowledge of the ServiceNow platform, its products, features and capabilities and be happy to get your hands dirty in configuring and performing demonstrations to show the art of the possible and to deliver the occasional proof of concept. It will be down to you to know everything your customers are doing that is related to ServiceNow.
You’ll be working closely with the Engagement Managers and technical team members to shape and articulate the outcomes required from the customers demand and help manage a prioritised backlog of work to ensure our delivery teams are kept busy. Seeing how customers benefit from the quality solutions we produce will be a big motivating factor.
- An excellent knowledge of ServiceNow platform products, features and capabilities, including integrations
- Experience of working across multiple customers and ServiceNow instances
- Hold a minimum of a ServiceNow Certified System Administrator and at least one other Certified Implementation Specialist certification
- Proactively look for opportunities in your customers to expand ServiceNow consumption and adoption
- Liaise with Engagement Managers to manage and prioritise customer demand
- Support the technical team members to ensure delivery will meet outcomes
- Stay up to date on the latest ServiceNow features and applications
Work for an established, respected ServiceNow partner. We’ve honed our craft having been with ServiceNow since the early days, going on to set up UP3 in 2016. The opportunity to work on some truly interesting projects. We are thrilled to work with companies such as Southeastern Railways, HS2, National Highways, National Gas, Clyde & Co, Nuffield Health, White & Case, Avanti West Coast, HFW, Serco and more.
Our ongoing commitment to your training and development. All our team are given access to the ServiceNow Training Portal where we support, and actively encourage you to enhance your continued learning and certifications, and ensure all Deltas are up to date. We’re a UK’s Best Workplace for Development.
We actively foster a culture of innovation, collaboration and creativity. We truly care about our people, we’ve been recognised as a Great Place To Work two years running and we’re committed to maintaining our company culture even as we grow and scale.
Maternity and Parental Leave
We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you’ll receive 4 weeks of full pay.
Flexible Working
We know people thrive when they’re given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising. We embrace hybrid working so you can split your time between home and our offices in The Ministry, SE1 and we offer a £250 allowance to make sure your home working is set up with everything you need.
Benefits
~ Competitive salary based on experience and 7.5% performance related bonus paid in two instalments, 6 months apart
~ Excellent Vitality health insurance, Vitality GP and Bupa level 3 dental cover
~ 4% company pension contribution
~ Flexible working, hybrid between the office and your home to fit your needs
~ Central London office for days when you do come into the office – The Ministry, Borough: includes free gym membership, wellness programmes, onsite café, bar and terrace, regular on-site events with guest passes
~ Sports and social club – recent events include Dungeons & Dragons night, wine tasting, Junkyard golf and Gourmaze tasty treasure hunt
~ Creative, curious and entrepreneurial culture – we encourage new ideas and ways of doing things
Remote Technical Account Manager employer: UP3 - ServiceNow Elite partner
Contact Detail:
UP3 - ServiceNow Elite partner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Technical Account Manager
✨Tip Number 1
Familiarise yourself with the latest features and capabilities of the ServiceNow platform. This knowledge will not only help you in interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with current or former Technical Account Managers at UP3 or similar companies. Engaging in conversations about their experiences can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've helped customers maximise their use of technology in previous roles. Highlighting your problem-solving skills and customer success stories will set you apart.
✨Tip Number 4
Showcase your certifications, especially the ServiceNow Certified System Administrator and any Implementation Specialist certifications. Being certified demonstrates your expertise and dedication to the role.
We think you need these skills to ace Remote Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the ServiceNow platform and any relevant certifications. Emphasise your ability to work with multiple customers and your understanding of their needs.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific projects or companies you've worked with that relate to ServiceNow, and explain how you can add value to UP3.
Showcase Your Technical Skills: Detail your technical skills related to ServiceNow in your application. Include examples of how you've configured the platform or delivered proof of concepts to demonstrate your hands-on experience.
Highlight Your Soft Skills: As a Technical Account Manager, soft skills are just as important as technical knowledge. Highlight your communication skills, teamwork, and ability to manage customer relationships effectively.
How to prepare for a job interview at UP3 - ServiceNow Elite partner
✨Know Your ServiceNow Stuff
Make sure you brush up on your knowledge of the ServiceNow platform, its products, features, and capabilities. Be prepared to discuss how you've used it in past roles and how it can solve business problems.
✨Show Your Customer-Centric Approach
As a Technical Account Manager, you'll be working closely with customers. Highlight your experience in managing customer relationships and how you've helped clients maximise their use of technology.
✨Demonstrate Problem-Solving Skills
Be ready to share examples of how you've tackled challenges in previous roles. Discuss specific instances where you've configured solutions or delivered proof of concepts that benefited your customers.
✨Emphasise Team Collaboration
This role involves working with various teams, so it's important to showcase your ability to collaborate effectively. Talk about how you've worked with technical teams and engagement managers to achieve common goals.
