At a Glance
- Tasks: Support digital marketing, CRM, and customer experience for a leading hospitality brand.
- Company: Join a dynamic hospitality brand focused on innovation and customer satisfaction.
- Benefits: Competitive salary up to £35K, hybrid work model, and growth opportunities.
- Other info: Work in a vibrant team environment with a focus on creativity and customer engagement.
- Why this job: Gain hands-on experience in digital marketing and make an impact in the hospitality industry.
- Qualifications: Experience with delivery platforms like Deliveroo, Uber Eats, or Just Eat is essential.
The predicted salary is between 35000 - 35000 £ per year.
This is a hands-on support role sitting across digital marketing, CRM, delivery and customer experience. You'll support the execution of performance marketing and CRM activity, own the day-to-day management of delivery platforms, and be the first point of contact when customers need help. It’s a broad role where you'll get exposure across paid media, CRM, aggregator platforms and customer insight, reporting directly into the Head of Digital & Delivery Marketing.
What you'll be doing:
- Support the setup, QA and optimisation of paid Google and Meta campaigns.
- Keep website content, landing pages and customer journeys accurate and on brand.
- Build and deploy email and SMS campaigns, automations and triggered communications.
- Segment audiences and support targeting across acquisition and retention activity.
- Day to day management of Deliveroo, Uber Eats and Just Eat - menus, offers, imagery and pricing.
- Liaise with aggregator partners and internal teams to resolve issues quickly.
- Respond to customer queries across delivery and digital channels. Log issues, refunds and resolutions - and spot patterns that feed back into marketing and operations.
- Support weekly and monthly reporting across digital, CRM, delivery and customer feedback.
Who you are:
- Experience with Deliveroo, Uber Eats or Just Eat is essential.
- Comfortable working across digital platforms, CRM tools and spreadsheets.
- Strong written communicator (especially for customer responses and CRM comms).
- Experience with Google, Meta or similar digital advertising platforms.
- Familiarity with CRM tools such as Klaviyo, Bloomreach, Acteol or similar.
- Interested in marketing performance, customer behaviour and retention (and pizza!).
Salary: up to £35K, depending on experience.
Logistics: hybrid 3-4 days a week in London, 1-2 WFH.
The successful candidate will have the right to work in the UK.
Digital Marketing Executive - Hospitality Brand in London employer: Up World
Join a dynamic hospitality brand that values innovation and creativity in digital marketing. With a supportive work culture that encourages professional growth, you'll have the opportunity to develop your skills across various digital platforms while enjoying a hybrid work model in vibrant London. Our commitment to employee well-being and a collaborative environment makes us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Marketing Executive - Hospitality Brand in London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Up World and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Up World are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Up World on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Up World. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Digital Marketing Executive - Hospitality Brand in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Up World. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Up World:Show us that you’ve done your homework! In your application, briefly mention what you admire about Up World’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Up World
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Up World will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Up World, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
