At a Glance
- Tasks: Manage digital marketing, CRM, and customer experience for a leading hospitality brand.
- Company: Exciting hospitality brand focused on innovation and customer satisfaction.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic role with exposure to various digital channels and customer insights.
- Why this job: Gain hands-on experience in digital marketing and make a real impact on customer engagement.
- Qualifications: Familiarity with CRM tools and digital advertising platforms; strong communication skills.
The predicted salary is between 34000 - 36000 £ per year.
This is a hands-on role sitting across digital marketing, CRM, delivery and customer experience. You'll support the execution of performance marketing and CRM activity, own the day-to-day management of delivery platforms, and be the first point of contact when customers need help. It’s a broad role where you'll get exposure across paid media, CRM, aggregator platforms and customer insight, reporting directly into the Head of Digital & Delivery Marketing.
What you'll be doing:
- Support the setup, QA and optimisation of paid Google and Meta campaigns
- Keep website content, landing pages and customer journeys accurate and on brand
- Build and deploy email and SMS campaigns, automations and triggered communications
- Segment audiences and support targeting across acquisition and retention activity
- Day to day management of Deliveroo, Uber Eats and Just Eat - menus, offers, imagery and pricing
- Liaise with aggregator partners and internal teams to resolve issues quickly
- Respond to customer queries across delivery and digital channels
- Log issues, refunds and resolutions – and spot patterns that feed back into marketing and operations
- Support weekly and monthly reporting across digital, CRM, delivery and customer feedback
Who you are:
- Comfortable working across digital platforms, CRM tools and spreadsheets
- Familiar with CRM tools such as Klaviyo, Bloomreach, Acteol or similar
- Experienced with delivery platforms such as Deliveroo, Uber Eats or Just Eat
- Strong written communicator (especially for customer responses and CRM comms)
- Experienced with Google, Meta or similar digital advertising platforms
- Interested in marketing performance, customer behaviour and retention
Salary: circa £35K depending on experience
Logistics: hybrid 3-4 days a week in London, 1-2 WFH
The successful candidate will have the right to work in the UK.
Digital Marketing & CRM Executive - Hospitality Brand in London employer: Up World
At Up World, we pride ourselves on being an exceptional employer that fosters a vibrant work culture centred around innovation and collaboration. Located in a dynamic startup environment, we offer our employees ample opportunities for professional growth, mentorship from industry leaders, and the chance to make a meaningful impact within the community. Join us to be part of a passionate team dedicated to shaping the future of marketing and community engagement.
