At a Glance
- Tasks: Support digital marketing, CRM, and customer experience for a leading hospitality brand.
- Company: Exciting hospitality brand with a focus on digital innovation.
- Benefits: Competitive salary, hybrid working, and opportunities for growth.
- Other info: Join a dynamic team and explore the world of marketing performance.
- Why this job: Gain hands-on experience in digital marketing and make a real impact.
- Qualifications: Experience with delivery platforms and strong communication skills.
The predicted salary is between 35000 - 35000 £ per year.
This is a hands-on support role sitting across digital marketing, CRM, delivery and customer experience. You'll support the execution of performance marketing and CRM activity, own the day-to-day management of delivery platforms, and be the first point of contact when customers need help. It’s a broad role where you'll get exposure across paid media, CRM, aggregator platforms and customer insight, reporting directly into the Head of Digital & Delivery Marketing.
What you'll be doing:
- Support the setup, QA and optimisation of paid Google and Meta campaigns
- Keep website content, landing pages and customer journeys accurate and on brand
- Build and deploy email and SMS campaigns, automations and triggered communications
- Segment audiences and support targeting across acquisition and retention activity
- Day to day management of Deliveroo, Uber Eats and Just Eat - menus, offers, imagery and pricing
- Liaise with aggregator partners and internal teams to resolve issues quickly
- Respond to customer queries across delivery and digital channels
- Log issues, refunds and resolutions - and spot patterns that feed back into marketing and operations
- Support weekly and monthly reporting across digital, CRM, delivery and customer feedback
Who you are:
- Experience with Deliveroo, Uber Eats or Just Eat is essential
- Comfortable working across digital platforms, CRM tools and spreadsheets
- Strong written communicator (especially for customer responses and CRM comms)
- Experience with Google, Meta or similar digital advertising platforms
- Familiarity with CRM tools such as Klaviyo, Bloomreach, Acteol or similar
- Interested in marketing performance, customer behaviour and retention (and pizza!)
Salary: up to £35K, depending on experience
Logistics: hybrid 3-4 days a week in London, 1-2 WFH
The successful candidate will have the right to work in the UK.
Digital Marketing Executive - Hospitality Brand employer: Up World
Join a dynamic hospitality brand that values innovation and creativity in digital marketing. With a supportive work culture that encourages professional growth, you'll have the opportunity to develop your skills across various digital platforms while enjoying the flexibility of a hybrid working model in vibrant London. Our commitment to employee well-being and development makes us an excellent employer for those seeking a rewarding career in the fast-paced world of digital marketing.
