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For Companies At a Glance
- Tasks: Engage with online communities, respond to messages, and moderate discussions.
- Company: Up World promotes health and wellness through science-backed products and a vibrant community.
- Benefits: Enjoy flexible hybrid working, 25 days annual leave, and a supportive team environment.
- Why this job: Join a mission-driven team that values community engagement and positive impact in wellness.
- Qualifications: Experience in community management or customer service; strong communication skills are essential.
- Other info: Position based in Clitheroe, ideal for North West applicants.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Up World Lancashire, England, United Kingdom
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This range is provided by Up World. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Up World
Are you passionate about engaging with communities, helping others, and maintaining a positive atmosphere? This role might be for you.
Our client is on a mission to integrate health and wellness into everyday life with straightforward, science-supported products. They\\\’ve cultivated a dynamic and devoted community that thrives on sharing tips and engaging discussions.
We\\\’re seeking two Community Executives to be the engaging presence of their brand online. Responsibilities include fostering discussions, ensuring customer satisfaction, and maintaining a safe and welcoming environment. This role involves reporting to the Head of Customer Satisfaction and collaborating with the Marketing team to ensure aligned and impactful communication. You\\\’ll act as both a community host and an insightful observer, capturing and relaying community trends and interests.
What you\\\’ll do
- Respond to comments and direct messages across social media channels in a timely and friendly manner.
- Elevate special community experiences, such as recognising personal customer stories with unique treatment.
- Moderate the online community to keep discussions lively, respectful, and beneficial.
- Address customer service inquiries professionally, ranging from order questions to product advice.
- Identify and escalate recurring issues or feedback to relevant teams.
- Monitor and relay significant community conversations and trends to help shape our content and campaigns.
- Uphold our brand\\\’s tone of voice across all interactions.
Who you are
- You have experience in community management, customer service, or related fields.
- Strong online communication skills with a personable touch.
- Ability to remain composed under pressure and manage multiple discussions.
- Understanding of how to nurture thriving online communities.
- Interest in health, wellness, and making a positive impact.
Logistics: Clitheroe office – Flexible hybrid working environment, ideally based in the North West for team day participation.
25 days annual leave + bank holidays
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Customer Service and Marketing
Industries
- Wellness and Fitness Services
Referrals increase your chances of interviewing at Up World by 2x
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Community Coordinator employer: Up World
Contact Detail:
Up World Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Coordinator
✨Tip Number 1
Familiarise yourself with the brand's community and values. Engage with their social media platforms to understand the tone and type of content they share. This will help you align your communication style with theirs during interviews.
✨Tip Number 2
Showcase your experience in community management by preparing specific examples of how you've successfully engaged with online communities in the past. Highlight any initiatives you've led that fostered positive interactions.
✨Tip Number 3
Research current trends in health and wellness, as well as popular discussions within similar communities. Being knowledgeable about these topics will demonstrate your genuine interest and ability to contribute meaningfully.
✨Tip Number 4
Prepare to discuss how you would handle challenging situations in a community setting. Think of examples where you've resolved conflicts or addressed customer concerns effectively, showcasing your problem-solving skills.
We think you need these skills to ace Community Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Community Coordinator. Familiarise yourself with community management and customer service principles, as well as the specific goals of Up World.
Tailor Your CV: Highlight your experience in community management or customer service in your CV. Use specific examples that demonstrate your ability to engage with communities and maintain a positive atmosphere.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for health and wellness. Explain why you want to work with Up World and how your skills align with their mission to create a supportive community.
Showcase Communication Skills: In your application, emphasise your strong online communication skills. Provide examples of how you've successfully managed discussions or resolved customer inquiries in previous roles.
How to prepare for a job interview at Up World
✨Show Your Passion for Community Engagement
Make sure to express your enthusiasm for engaging with communities during the interview. Share specific examples of how you've fostered discussions or created a positive atmosphere in previous roles.
✨Demonstrate Strong Communication Skills
Since this role requires excellent online communication, be prepared to showcase your writing style and how you interact with others. You might even want to bring examples of past interactions that highlight your personable touch.
✨Prepare for Customer Service Scenarios
Think about common customer service inquiries you might face in this role. Prepare responses that demonstrate your ability to handle questions professionally and your approach to resolving issues effectively.
✨Research the Brand's Tone of Voice
Familiarise yourself with the brand's tone and values before the interview. This will help you align your answers with their expectations and show that you understand how to maintain their voice across all interactions.
