Community Executive - Up World in City of Westminster

Up World is a community where marketers gain the confidence, support, and tools they need to smash their careers. We have over 1,100 paying members, an annual green field festival, and an exclusive supper club including CMOs from the UK’s top companies.

About Up World

Up World is a friendly space for ambitious marketers who want to achieve big things and help others do the same. Up Club provides exclusive access to industry leaders, expert mentorship, and world‑class training to sharpen your skills and stay ahead. Big Up Club is an invite‑only community designed for start‑up Marketing Directors, Heads of Marketing, and CMOs to learn, grow, and thrive from the best UK marketing minds. We launched the community last February to a very selective group and have managed new members carefully since then. The Marketing Accelerator is a 12‑week programme meticulously designed for mid‑level marketers to grow leadership skills, marketing ability and ultimately to accelerate their careers. UpFest is the UK’s only greenfield marketing festival – think of it as Glastonbury for marketers! Each year we invite our members to a farm to share their knowledge.

We are really ambitious. Our vision is to have lively, buzzing communities in cities all across the UK and the world, and to continue to create a service so useful that our members simply can’t do their jobs without it. Sure, we’re not saving the world, but we have seen the amazing impact our work has. We create a space that’s desperately needed for individuals who, without us, don’t have any structured personal development, can’t reach their full potential, and often find professional life very lonely.

The role - Community Executive

In a nutshell, this role is all about keeping our Up Club members happy and everything needed to provide them with an exceptional experience. This means you'll play a crucial role in understanding what our members need so we can over‑deliver our product promise. You will be integral to engaging and building relationships with our members, so that you can act as the bridge between our members and the rest of the business. You will be there to assist and identify opportunities for improvement at every touch point with our members; onboarding, online and IRL events, courses, mentoring and more. You will also play a key role in our courses & training offerings.

Responsibilities include but are not limited to:

• Membership experience

• Monitoring Slack conversations and diving in to help members, whether that’s with links to relevant tools, or introductions to other members who can help.
• Leading onboarding & check‑in calls to make our members feel personally looked after and for us to deliver the best experience for them by identifying opportunities for improvement.
• Managing our Mentor‑Matching Programme, ensuring we maintain a 10/10 experience.
• Managing our customer service inbox and making sure all comms are answered or forwarded to the correct person in the business.
• Assisting during community cohort launches, helping convert potential members into paying members and monitoring the engagement of each cohort to improve retention.

• Writing our weekly ‘What’s Coming Up’ member email and liaising with our copywriter.
• Working closely with the Community Team on event programming and contributing ideas based on member feedback.
• Managing all online & IRL event logistics, including creation of event sign‑up pages, venue hire and tracking RSVPs.
• Being the friendly face of Up Club at our online & IRL events.
• Organising our schedule of weekly online discussions which our members host.

• Assisting with course sales and promotion, including creation of email and social campaigns and automated sales flows.
• Nurturing and tracking our course leads, actively listening to their needs to help determine if this is the right course for them.
• Managing our feedback process and implementing any required improvements.

You will work across Up Club, reporting directly to Liv, our Community and Operations Manager, as well as working closely with Jonny, Head of Up World. We have an extended family of freelancers, who you will also work with a lot!

About you

The perfect person for this role will be:

• London-based
• Deeply invested in what we’re building – you care about our mission, want to help others grow, and are excited to help shape a community people truly love.
• Highly organised, with the ability to prioritise effectively and work autonomously.
• Detail‑oriented; you love cracking through a to‑do list and enjoy making things ‘tidy’.
• Comfortable with moving fast and believe progress beats perfection.
• Resourceful and solutions‑focused – you enjoy solving problems on the fly.
• A self‑starter, energised by ownership – you take initiative, move quickly, and thrive in a fast‑paced, remote‑first team.
• A relationship builder; extroverted, warm, confident in working a room and building connections.
• Open, responsive and love feedback – you actively seek it out and use it to improve.
• Thoughtful and attentive, enabling you to understand the needs of our members.
• Have excellent communication, facilitating and negotiating skills with our members over video, phone, email and in‑person.

Desired Experience

• Experience working in events
• Experience working in a very small, lean team
• Experience using Hubspot, Mailchimp, Slack – or a quick learner!

A day in the life of our Community Exec

• Start the day by checking Slack, responding to member questions, and making intros between people who can help each other.
• Jump on a 1:1 onboarding call with a new member to help them feel welcomed and set up for success.
• Catch up with Liv to check in on mentor matches or event feedback.
• Update our community calendar with upcoming events, adding sign‑up links, and checking RSVP numbers.
• Liase with members to set up Huddle Ups for the next few months.
• Wrap the day with a virtual event – welcoming attendees, making intros, and gathering feedback.

Success in 3 months looks like:

• Confidently onboarded your first cohort of new members and made them feel at home.
• Built strong working relationships with the wider team and our freelance collaborators.
• Taken the lead on logistics for at least one online and one in‑person event.
• Delivered a smooth round of mentor matches and gathered feedback to help us improve the process.
• Actively contributed ideas to improve the member experience based on feedback and observations.
• Helped convert new course leads and supported a full course cycle from promotion to feedback.
• Started to feel like the go‑to person for all things Up Club – responsive, proactive, and in tune with the community’s needs.

The deal

This role is London‑based. We operate as a remote‑first company, but you’ll have access to co‑working spaces, and we expect you to be at events often and meeting members for coffee at their offices. This is a full‑time role, starting asap. Salary: £30‑34k.

Benefits:

• 25 days holiday plus bank holidays.
• Monthly remote‑working allowance.
• Our commitment to your development.
• Birthday off.
• Enhanced paternity/maternity leave & pay.
• Unlimited coaching with MoreHappi.
• Full Up World Membership.

We believe you shouldn’t have to wait until you start a job to see the benefits. Our handbook is open here.